Freshchat
Freshworks Inc.Reviews from AWS customer
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Access customer chat session with easy UI interface + on Mobile app
What do you like best about the product?
Freshchat service is available on the mobile app + its UI interface is nice. Very little / no downtime
What do you dislike about the product?
Sometimes, the chat assigned or new chat-generated notification does not get triggered. I am not sure if its my browser challenge or specific to the app
What problems is the product solving and how is that benefiting you?
We are offering live chat support to our customer using freshchat
Freshchat, a user friendly and convenient to use app
What do you like best about the product?
Freshchat is user friendly and convenient to use.
What do you dislike about the product?
Soon once the chat gets closed or resolved, automatically a ticket should get created, but here it is manual.
What problems is the product solving and how is that benefiting you?
We offer customers with chat mediums of live conversation and Freshchat helps with the interactions to resolve customer's concern.
Two in one product which you can use to support your companies' activities on live bases
What do you like best about the product?
I get an opportunity to also ask or continue with a discussion with our customer(reporters) and have a clear undersanding of what is expected from our organisation. You also can choose to be online or offline while working out conversations.
What do you dislike about the product?
I would have preferred freshchat to pick up a spam number and give out one conversation and not many chats or creating multiple tickets for the same contact details.
What problems is the product solving and how is that benefiting you?
At the end of each conversation the chatbot is able to create or gives out a ticket number to our users(Whistleblowers), which helps us track conversations and also when we require detailed information we can continue chating from an already existing Ticket or Chat.
Easy chat
What do you like best about the product?
How easy access to the analytics to the chats performance
What do you dislike about the product?
The cht bilox could be redesigned to be more easier
What problems is the product solving and how is that benefiting you?
Support the customers with easy access
Amazing
What do you like best about the product?
The customer success managers and developers are one of the most helpful. I like how they keep track and do follow ups on tickets raised
What do you dislike about the product?
I dont have any dislikes for now........
What problems is the product solving and how is that benefiting you?
The reports they created are great which helps with our agents and business goals
Quick and simple to use
What do you like best about the product?
Easy to integrate to internal platforms, reporting is good. Used quite a lot by our clients and is a good tool to have within the support desk.
What do you dislike about the product?
Does not have an option to edit message sent, this is a must in chat platforms.
Chat bot is not great (freddy) does not really understand and setting up freddy can take time.
Chat bot is not great (freddy) does not really understand and setting up freddy can take time.
What problems is the product solving and how is that benefiting you?
Provides live access to a support rep which may have been done via a phone if not available.
Enhanced Freshchat Support and Features for Improved Accessibility and Insights
What do you like best about the product?
I really appreciate the Freshchat customer support. They're always available when needed and provide instant assistance. I also enjoy the upgraded version of Freshchat with additional features that make it much easier to access statistics.
What do you dislike about the product?
There's no particular issue I dislike about Freshchat, but I would suggest improving the notification system. It would be beneficial if we could improve the home page of the chat interface, as it could use an upgrade to better meet current needs.
We're also looking forward to the addition of some advanced features soon.
We're also looking forward to the addition of some advanced features soon.
What problems is the product solving and how is that benefiting you?
Freshchat makes it easy for users to communicate with us; they can simply reach out and get help with just a message.
It is beneficial for our company from a customer-centric perspective, as our users can connect with us 24/7 if they have any issues or queries.
It is beneficial for our company from a customer-centric perspective, as our users can connect with us 24/7 if they have any issues or queries.
muito bom
What do you like best about the product?
Ease of use, Customer support, Ease of integration
What do you dislike about the product?
Lack of correction in the message already sent to the client.
What problems is the product solving and how is that benefiting you?
Support for customer service.
Seamless Integration and Excellent Support – A Must-Have for Customer Engagement
What do you like best about the product?
Freshchat has been a game-changer for us at Kalki Fashion, providing an easy-to-use platform that integrates perfectly with our website. The chatbot automation has significantly improved our customer service efficiency. The ease of use, combined with its rich features like detailed reporting and analytics, has made tracking our customer support performance simple. Additionally, their customer support team is responsive and proactive, ensuring issues are resolved swiftly.
What do you dislike about the product?
The platform is robust, but there's always room for improvement. Occasionally, navigating through some of the more advanced features can be tricky without proper guidance. An enhanced knowledge base or more intuitive user tutorials for complex features would be a helpful addition.
Also, I had a very bad experience with their management regarding the refund last year.
Also, I had a very bad experience with their management regarding the refund last year.
What problems is the product solving and how is that benefiting you?
Freshchat helps us manage customer inquiries in real time, ensuring quick responses and improving customer satisfaction. The detailed reporting and analytics give us valuable insights into customer behavior, enabling us to continuously optimize our support processes. Overall, it has streamlined our customer communication, enhanced efficiency, and improved our service quality, leading to higher customer retention and loyalty.
Freshchat chatbot enables us to collect all essential information before speaking with the client.
What do you like best about the product?
I appreciate the ability to create topics in multiple languages, allowing us to personalize chat conversations based on our clients' needs. A great feature our team uses daily is the chatbot, which collects essential customer data and connects them to our agents with all the necessary information. This significantly reduces the time it takes for agents to assist customers.
What do you dislike about the product?
I needed some time to get used to the analytics in FreshChat. I believe this is an area that could be improved – I would appreciate more interactive reports and easier options for exporting data.
What problems is the product solving and how is that benefiting you?
We created chatbot flows that help solve common issues, such as:
'I need to add tests to my visit' – by providing step-by-step instructions on how to add them;
'I need to schedule a new visit' – similarly, by showing how to do it;
'How can I use my consultation?' – by guiding users to the necessary information and explaining how to schedule a meeting.
This benefits our team by reducing the number of conversations forwarded to them, allowing them more time to focus on more complex tickets.
'I need to add tests to my visit' – by providing step-by-step instructions on how to add them;
'I need to schedule a new visit' – similarly, by showing how to do it;
'How can I use my consultation?' – by guiding users to the necessary information and explaining how to schedule a meeting.
This benefits our team by reducing the number of conversations forwarded to them, allowing them more time to focus on more complex tickets.
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