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very good
What do you like best about the product?
Facilidade no uso, Suporte ao cliente, Facilidade de integração
What do you dislike about the product?
Falta de correção na mensagem já enviada para o cliente.
What problems is the product solving and how is that benefiting you?
Apoio ao atendimento ao cliente.
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Seamless Integration and Excellent Support – A Must-Have for Customer Engagement
What do you like best about the product?
Freshchat has been a game-changer for us at Kalki Fashion, providing an easy-to-use platform that integrates perfectly with our website. The chatbot automation has significantly improved our customer service efficiency. The ease of use, combined with its rich features like detailed reporting and analytics, has made tracking our customer support performance simple. Additionally, their customer support team is responsive and proactive, ensuring issues are resolved swiftly.
What do you dislike about the product?
The platform is robust, but there's always room for improvement. Occasionally, navigating through some of the more advanced features can be tricky without proper guidance. An enhanced knowledge base or more intuitive user tutorials for complex features would be a helpful addition.
Also, I had a very bad experience with their management regarding the refund last year.
Also, I had a very bad experience with their management regarding the refund last year.
What problems is the product solving and how is that benefiting you?
Freshchat helps us manage customer inquiries in real time, ensuring quick responses and improving customer satisfaction. The detailed reporting and analytics give us valuable insights into customer behavior, enabling us to continuously optimize our support processes. Overall, it has streamlined our customer communication, enhanced efficiency, and improved our service quality, leading to higher customer retention and loyalty.
Freshchat chatbot enables us to collect all essential information before speaking with the client.
What do you like best about the product?
I appreciate the ability to create topics in multiple languages, allowing us to personalize chat conversations based on our clients' needs. A great feature our team uses daily is the chatbot, which collects essential customer data and connects them to our agents with all the necessary information. This significantly reduces the time it takes for agents to assist customers.
What do you dislike about the product?
I needed some time to get used to the analytics in FreshChat. I believe this is an area that could be improved – I would appreciate more interactive reports and easier options for exporting data.
What problems is the product solving and how is that benefiting you?
We created chatbot flows that help solve common issues, such as:
'I need to add tests to my visit' – by providing step-by-step instructions on how to add them;
'I need to schedule a new visit' – similarly, by showing how to do it;
'How can I use my consultation?' – by guiding users to the necessary information and explaining how to schedule a meeting.
This benefits our team by reducing the number of conversations forwarded to them, allowing them more time to focus on more complex tickets.
'I need to add tests to my visit' – by providing step-by-step instructions on how to add them;
'I need to schedule a new visit' – similarly, by showing how to do it;
'How can I use my consultation?' – by guiding users to the necessary information and explaining how to schedule a meeting.
This benefits our team by reducing the number of conversations forwarded to them, allowing them more time to focus on more complex tickets.
The FreshChat tools provide all the messaging features we need to support our customer.
What do you like best about the product?
FreshChat helped us to integrate with WhatsApp in a very easy way, allowing us to build bots and improve our customers experience.
What do you dislike about the product?
Some features that seems to be basic are only supported on higher plans.
What problems is the product solving and how is that benefiting you?
Customers in Brazil are avoiding calling a call center. They prefer interacts by chating, specially WhatsApp. FreshChat was a very easy way to integrate WhatsApp to a Support Solution.
Avaliação - FreshChat
What do you like best about the product?
A possibilidade de acompanhamento da tela do cliente em tempo real.
What do you dislike about the product?
A ferramenta frequentemente apresenta dellay no envio e recebimento das mensagem do chat e apresenta falhas ao carregar a pagina.
What problems is the product solving and how is that benefiting you?
Suporte operacional
Good Overall, sometimes rough with Freshbot
What do you like best about the product?
Intelliassign per agent group assigning agents automatically is nice.
So is the "create ticket" to either fresh desk or fresh service feature.
Freshbot feature to customize customer support.
Knowledge base importation was a life safer.
So is the "create ticket" to either fresh desk or fresh service feature.
Freshbot feature to customize customer support.
Knowledge base importation was a life safer.
What do you dislike about the product?
"Comercial Time" overrides the "Offline Experience" text, making it so that offline experiences text wont show after the comercial time set.
Freshbot sometimes is limiting and has a couple bugs. Example being a ticket I opened in which it was explained to trigger a logic flow on web widget, id first need a message send from the customer, whereas on the WhatsApp version, i can load up a logic as soon as the bot is triggered. Though the recent custom javascript adicion is a good step.
Freshbot sometimes is limiting and has a couple bugs. Example being a ticket I opened in which it was explained to trigger a logic flow on web widget, id first need a message send from the customer, whereas on the WhatsApp version, i can load up a logic as soon as the bot is triggered. Though the recent custom javascript adicion is a good step.
What problems is the product solving and how is that benefiting you?
Through the channels feature, we are able to receive Our customers questions either via WhatsApp for their comfort, Or via web widget, on our fresh desk support website.
And using fresh chat helps out since we can transfer a conversation over to our main Tickets based customer support portal, that being Freshdesk.
And using fresh chat helps out since we can transfer a conversation over to our main Tickets based customer support portal, that being Freshdesk.
Easy to Use
What do you like best about the product?
Easy while conversation, enhance customer support as it helps to reply and solve the customer query quickly, easily we can monitor user performance.
What do you dislike about the product?
I don't have any dislike as fas I have used, I get resports and all easily so no dislike, but yes the view of dashboard can be simplified a little bit
What problems is the product solving and how is that benefiting you?
Freshchat connects customers easily to us which helps us resolving the issues quickly and easily. and the view is same as of normal chats so the user don't get difficulty too to understand.
Pathetic Service from Customer support & Success Team
What do you like best about the product?
Nothing as they are not happy to onboard a new customer
What do you dislike about the product?
Worst service I have ever faced as it been 1 month they are not bothered about their customer
What problems is the product solving and how is that benefiting you?
Nothing
Great tool for efficient customer support
What do you like best about the product?
I’ve been using the Freshworks Customer Service Suite for more than 4 years, and it’s been very useful. The features like ticket management, live chat, and automation have really improved our customer support.
What do you dislike about the product?
One small area for improvement could be the customization options for reports. Overall, it’s a great tool, and I’d definitely recommend it to others looking for a reliable customer service solution.
What problems is the product solving and how is that benefiting you?
Freshworks Customer Service Suite helps us manage lots of customer questions in one place. With its ticket management, live chat, and automation, it makes handling support faster and easier. This has really helped us respond to customers quickly and keep things organized.
Freshworks customer service suite is great to use within enterprises
What do you like best about the product?
I enjoy using their AI-powered chat and find it easy to implement. Our end users are pleased with the quick resolution times since we implemented the CX suite.
What do you dislike about the product?
The pricing could be more budget-friendly.
What problems is the product solving and how is that benefiting you?
Currently, we get a lot of technical support questions via chat from our clients regarding development, and integration projects that we are working on. So using this Ai powered chat helps us to provide a quick resolution and saves a lot of time for us executives
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