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Build Interactions and team engagement
What do you like best about the product?
Modern messagin software, helps to build interaction. Helps in business growth and all messenger in one platfor. good customers support and user friendly
What do you dislike about the product?
Nothing in particular but need a Manual to understand more
What problems is the product solving and how is that benefiting you?
Good for secure conversation and being user friendly
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Its very user friendly and gives you easy access to all of the customers information
What do you like best about the product?
I love that it is very user friendly and easy to navigate through.
What do you dislike about the product?
It will not show the newest chat if it is loading. Sometimes you reply back late because you have to refresh the page to see the new chat.
What problems is the product solving and how is that benefiting you?
Freshchat is helping us speak directly to the customer when assiting them with their account. This is benefiting me because it allows us to provide live support for customers with questions.
Exceptional Overall Experience with Freshchat!
What do you like best about the product?
The interface is so simple that even agents with no experience using chat support tools can use it. It's very easy to use, it's fast, and all information about the customer is there. It lets you know which page the customer is chatting from, the product they are interested in, their location, and even the device they are using which is very important especially when handling tech-related issues.
Their customer support is very helpful, too! If I have questions about it, they reply fast.
Their customer support is very helpful, too! If I have questions about it, they reply fast.
What do you dislike about the product?
Not really dislike but I hope Freshchat can allow us to merge duplicate chats :)
What problems is the product solving and how is that benefiting you?
The biggest help Freshchat has given us is it has given our support team the ability to assist and resolve customers' concerns faster. It greatly increased our customer satisfaction, as evident in our chat feedback and Trustpilot reviews. It also helped us big time with our sales. Over the years, most of our sales came from chat.
The tools and features are exceedingly incredible and it is great for business, especially!
What do you like best about the product?
Features like creating tickets directly from clientelle chats, and the canned response tool saves time on typing up an answer.
What do you dislike about the product?
There's no other software like Freshchat, and so far I haven't run in to anything that I dislike.
What problems is the product solving and how is that benefiting you?
It helps with chatting with customers directly with the help of your tools that make conversations a fast and productive process.
Sr Specialist Rider Training and Quality
What do you like best about the product?
The support I got post and pre onboarding.
What do you dislike about the product?
Nothing. It was a smooth transaction working with the onboarding team.
What problems is the product solving and how is that benefiting you?
Data reporting. Our old solution has a complicated interface-building dashboard. Freshdesk have simplified that for us and the templates are relevant to Customer Service.
Easy to use, Live Chat Software
What do you like best about the product?
Real-Time Omnichannel Suppport for digital customer channels.
Easy to onboard, Familiar to their other offerings & works well with freshworks products.
WhatsApp Integration works as intended.
Bot builder makes the repeated data collection easier.
Easy to onboard, Familiar to their other offerings & works well with freshworks products.
WhatsApp Integration works as intended.
Bot builder makes the repeated data collection easier.
What do you dislike about the product?
Over scale the pricing can be hefty. Various features are limited to pricing tiers.
What problems is the product solving and how is that benefiting you?
Real-Time User Support & Other Conversational Marketing via WhatsApp Api.
Fresh Chat Performance
What do you like best about the product?
Feutures and perfoacnce in Freshchat is good
What do you dislike about the product?
Freshcht need to interigtae with X platfrom
What problems is the product solving and how is that benefiting you?
We are communicating with our client for Approintments
Freshchat All in One Plattform.
What do you like best about the product?
I really like the interface and color schemes. I like how simple it is too to search for older chats.
What do you dislike about the product?
I wish the canned responses on Freshdek will become available in Freshchat to keep everything consistent.
What problems is the product solving and how is that benefiting you?
Freshchat has helped our support team to offer better support for those customer that don't like calling out support line.
Very user friendly platform!
What do you like best about the product?
Easy to use, convenient because of the mobile apps! Absolutely recommended!
What do you dislike about the product?
Everything is great! Noting disturbing here! :)
What problems is the product solving and how is that benefiting you?
Everything is in one place. Very convenient, saves time and energy.
Efficient Communication Made Easy
What do you like best about the product?
Onetouch soultion to connect with our client and convert the lead to ticket and followup wherever required
What do you dislike about the product?
Individual agent audit log unavailability
What problems is the product solving and how is that benefiting you?
Providing live assistance to the client and resolve the issue from the place we sit. ability to share pictues for troubshoot and resolve more productivly
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