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World Options review
What do you like best about the product?
The ease and speed of using FreshChat on a daily base.
What do you dislike about the product?
Unable to link location of chat person with customer
What problems is the product solving and how is that benefiting you?
Direct contact with customer to solve problems immediately
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Freshchat- Connecting your business with clients
What do you like best about the product?
A well thought workflow to connect all incoming requests to the support platform. Extensive reports to evaluate and analyse. Support is amazing and really efficient. Pleasure to work in a well planned and thought product. The bot takes care of registering queries if the team is not online and can follow up really easily later.
What do you dislike about the product?
Nothing as of now, some additional features when added would convince me to give them a full rating.
What problems is the product solving and how is that benefiting you?
We are using freshchat to connect our support mainly apart from creating more leads and help closing them.
Recommendations to others considering the product:
Would love to recommend this service to others along with other Freshwork services. Efficient support and quick resolutions with extensive Knowledgebase/ Documentation has a lot to do with my recommendation.
Kudos to the workflows in the support system and the ease with which you can set them up.
Kudos to the workflows in the support system and the ease with which you can set them up.
Great tool to start your crm service
What do you like best about the product?
I love that as I small company we have everything that we need in the free version of freshdesk. Hopefully soon we are big enough to graduate versions
What do you dislike about the product?
Some things could be smoother. For example it is kind of difficult to follow a very long thread of emails from users.
What problems is the product solving and how is that benefiting you?
We are able to keep track of our users better. We can assign tickets to people in our other office
Recommendations to others considering the product:
I would recommend Freshchat to anyone looking to provide their customers with live support. If you have one agent dedicated to live chat then the free version is the way to go. If you are a bigger team, then I recommend looking into the paid versions because they offer a lot of functionalities. Additionally, Freshchat integrates seamlessly with Freshdesk, which allows you to never miss any customer communications.
Powerful, Great User Experience
What do you like best about the product?
I like how the interface and tools are laid out, everything is where it should be.
What do you dislike about the product?
No complaints there. I would have loved to add FAQ for the basic plan into the chat window.
What problems is the product solving and how is that benefiting you?
Chatting with customers directly from within the app interface is a great way to understand and attend to customers' feedback, appending a chat response to being a ticket is a nice addition.
Recommendations to others considering the product:
Try it.
Easy way yo connect with your customers
What do you like best about the product?
Implementing the plugin was so quick, within one day we were able to set up our chat support team. The basic plan itself have many features for a small organisation. We use fresh desk also to track customer tickets the integration with fresh desk helps us to manage our entire support operations efficiently and able to generate all require reports regarding support operations in a flash. Saves so much of time, also leaving many customer satisfied with prompt support.
What do you dislike about the product?
At times, the desktop notification fails to popup; Not sure if it's a bug or something. due to this the agents do miss some pings at times. We need to take it to the customer support. but it's not a trivial problem in managing the support workload.
What problems is the product solving and how is that benefiting you?
Better visibility on how much support calls comes to team, reporting of the same to management was easy and clear. Billing for customer support became easy for us.
Recommendations to others considering the product:
It will be very good to give integrations with data visualisation tools like tableau. this will help analysts like me to prepare the dashboards in required manner in the already existing company reporting ecosystem.
Freshchat - A fun option
What do you like best about the product?
I like how dynamic, fun and effective it is. I can have enable a bit for automatic responses and save time if the agents are attending more than one customer.
What do you dislike about the product?
I would like to be able to have multiple SLA.
What problems is the product solving and how is that benefiting you?
We have a helpdesk, the Freshchat helps the customer avoid opening unnecessary tickets.
Recommendations to others considering the product:
To map out the priorities of their business.
Affordable chat solution and easy to implement
What do you like best about the product?
I like it that I can integrate it with WordPress fast and easy and if I have questions they reply really fast.
What do you dislike about the product?
I don't like the fact that I can't send transcripts to other services like helpscout (Need to use freshdesk to send that to HS which is my main ticket support solution)
What problems is the product solving and how is that benefiting you?
I use it for my own business to responde questions quickly, and implemented it in a way that I can offer "VIP channels" for paid customers.
Recommendations to others considering the product:
Read their docs.
Works great for a reasonable price
What do you like best about the product?
Works smoothly and was very is easy to install the html in to our website. Freshchat also has a mobile app so i can address questions when away from my computer or over the weekend
What do you dislike about the product?
It is a bit difficult to find old customer conversations, though they are all available, the search function doesn't always work properly (I am sure it'll be addressed soon.)
What problems is the product solving and how is that benefiting you?
It is much easier to address customers quick questions which reduces the back and forth of e-mails
Recommendations to others considering the product:
N/A
Great way to connect with customers
What do you like best about the product?
Freshchat enables me to instantly connect with my customers, quickly and easily, like I was the sales person in a store. I can see what the customer is looking at on my website and respond instantly. The customer seems to gain more trust by this instant connection and I have found I can turn most connections into sales.
What do you dislike about the product?
I have not found anything on Freshchat that I am unhappy with.
What problems is the product solving and how is that benefiting you?
Freshchat solves the problem of the 'half-decided' customer, the customer that cannot be bothered to actually write to you or phone you directly. The initial prompt enables them to make a comment or ask a question without them feeling you are being intrusive. I have found that many conversations with my customers are quite long and the customer proceeds to make a purchase.
Recommendations to others considering the product:
Be sure to set up some good triggered campaigns as most customer reaction comes from these.
Exactly what I needed
What do you like best about the product?
I can send all my chats to my Freshdesk.
What do you dislike about the product?
Unable to rename those who begin chats easily.
What problems is the product solving and how is that benefiting you?
I wanted to gain some experience with live chat. I looked at several providers but it only made sense that I chose Freshdesk as it integrates with my Freshdesk account to track help tickets.
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