Freshservice does what we need it to do and can do more.
What do you like best about the product?
The automation and reminder pieces of our package is what we really like about our Freshservice installation. It keeps us on track and accountable to our workload.
What do you dislike about the product?
The latest layout is not as intuitive as before. In this latest case, I think they changed the layout just for the sake of change.
What problems is the product solving and how is that benefiting you?
Keeping track of our workload and relaying information back to our customers. It also makes it easier for the techs to lookup information from other techs.