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The best helpdesk out there!
What do you like best about the product?
Freshservice has been a lifesaver for our helpdesk and asset management. Freshservice has a wide range of features to use with a whole bunch of automation abilities as well. It easily integrated into our M365 tenant as well.
What do you dislike about the product?
It is a little complicated to learn, but the guides provided and the customer support has been excellent.
What problems is the product solving and how is that benefiting you?
It provides multiple ways for our users to get in contact with the helpdesk.
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Great support
What do you like best about the product?
It is a simple to use helpdesk, was easy to implement features such as workflows etc. Support is always good. The analytics is in depth and easy to schedule reports.
What do you dislike about the product?
Nothing to note, we're happy with freshservice
What problems is the product solving and how is that benefiting you?
Business analytics, the reporting is very good and helps drive our corporate reports and budgeting.
Frendly
What do you like best about the product?
Multilevel use platform help full IT support
What do you dislike about the product?
we need to auto mation of changing host in work group system
What problems is the product solving and how is that benefiting you?
Like if any one facing any issue in intrnal we create rule ticket need to genrate .
Simple and clean to use, making our team more productive
What do you like best about the product?
Freshworks has made the way our team work much more streamlined. We previously used very old school methods of incident management, direct emails to team members etc., and we needed to get our way of working sorted. We have been using FreshService for over 2 years now and have found the way it helps us work, and the simplicity especially of that work, has meant that we are simply more productive.
I have used many ITSM tools in the past, Remedy, Clarify, HP's ITSM behemoth tool, and all sorts of homebrew solutions, but none comes close to the clean and simple web-based approach of this product. Initial set up and configuration is quick and easy, and ongoing configuration change and user maintenance is straightforward. We can all see exactly what we're doing, ticket portability between workspaces is simple and transparent, and we have no issues. FreshService hss just become a part of the furniture for our Infrastructure team management, and now many other teams, as we are rolling out to the whole business.
In time, we are planning to roll out additional features of the product in phases, Change Management being one of the first to be looked at following the initial roll out.
I have used many ITSM tools in the past, Remedy, Clarify, HP's ITSM behemoth tool, and all sorts of homebrew solutions, but none comes close to the clean and simple web-based approach of this product. Initial set up and configuration is quick and easy, and ongoing configuration change and user maintenance is straightforward. We can all see exactly what we're doing, ticket portability between workspaces is simple and transparent, and we have no issues. FreshService hss just become a part of the furniture for our Infrastructure team management, and now many other teams, as we are rolling out to the whole business.
In time, we are planning to roll out additional features of the product in phases, Change Management being one of the first to be looked at following the initial roll out.
What do you dislike about the product?
Reporting is not as straightforward as it might be, but I'm an Infrastructure chap, and reporting is not one of my BAU responsibilities so perhaps it's not surprising that it has taken some time to get my head around it.
What problems is the product solving and how is that benefiting you?
Incident Management, it's just streamlining our BAU processes and daily work. Change Management and Problem Management are in sight to look at next too.
It helps you streamline processes and keep track of assets!
What do you like best about the product?
Its ease of use, straightforward installation, excellent ticket management system, and rock-solid technical support are all features that I appreciate. Both tickets and assets are handled effectively. Our company's efficiency has been greatly enhanced by its customizable features, automated workflows, and ability to integrate with other applications. Any company that uses tickets to track tasks, automate processes, and keep track of assets would benefit greatly from this system's superior ticket monitoring and management capabilities.
What do you dislike about the product?
There should be more regular updates in the areas of change management and reporting, as these are often lacking.
What problems is the product solving and how is that benefiting you?
It facilitates the management of customer service tickets and discussions with the business. It allows us to see what types of issues our customers are having and organize our support team accordingly. Our customer success, sales, and support teams all use the platform. We can track current support requests in real time as they are shared among a group of remote specialists, and we can store historical data that both our customers and internal teams can access.
Best Support Sollution
What do you like best about the product?
Fresh service is the best support sollution, with very good customer support
What do you dislike about the product?
no any sdislike of fresh services to mention
What problems is the product solving and how is that benefiting you?
Freshservice solve the user joining and leaving organization, it will make flowless user request
IT Support Tool
What do you like best about the product?
Fresh Service is tool that help to stemline the process and flow of users request, the best part of it is service request module
What do you dislike about the product?
There are some limitation regarding the SKU, as we will not be applying all the customization required
What problems is the product solving and how is that benefiting you?
We mainly use the service request and incident management module of fresh service in daily use. this will solve our main concern regarding the user's requests.
fabulous support sollution
What do you like best about the product?
Fresh service is a fabulous support tool, helping the organization to eaisly manage the user request flow.
What do you dislike about the product?
dont have any thing to write here as all the requirement are fullfill as needed
What problems is the product solving and how is that benefiting you?
End user request management including onboardbing offboarding asset allocation, change approval, asset management, incidnt management etc.
Simple and User-friendly Tool for Self Service
What do you like best about the product?
Fresh Service is very simple and very user freindly for the end user as well as the administrators
What do you dislike about the product?
the default admin profiles need to more based on the real requirements
What problems is the product solving and how is that benefiting you?
Fresh service is used for self service tool for the ned user if they have any request with the perticuler departments, it contain the asset managment, change managment, incident management etc
Awesome Portal for all in one sollution
What do you like best about the product?
The fresh service provide and all in one sollutoin pack for the orgenazation to stremline the user requests
What do you dislike about the product?
currntly can not find any limitation in the fresh services
What problems is the product solving and how is that benefiting you?
Fresh Service provide an over all sollution for our it requiremnts, kile asset management, change managment, and all this things
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