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Doesn't handle large businesses, missing lots of simple features and efficiencies
What do you like best about the product?
Interface is simple and easy for users to work with.
Has lots of features such as tickets, tasks, change management...
Can be customized, a little.
Has lots of features such as tickets, tasks, change management...
Can be customized, a little.
What do you dislike about the product?
The features don't flow together - ie you can't get a list or a page that shows all your tickets and tasks in a single view, as they're all separate modules.
Compared to other tools, many features and links are hidden down behind hamburger menus, instead of being buttons on the screen - lots of extra clicks.
Bad UX/UI for agent screens - other tools fit the content on the screen, but FreshService requires lots of scrolling and clicking
Compared to other tools, many features and links are hidden down behind hamburger menus, instead of being buttons on the screen - lots of extra clicks.
Bad UX/UI for agent screens - other tools fit the content on the screen, but FreshService requires lots of scrolling and clicking
What problems is the product solving and how is that benefiting you?
It's trying to be a service desk ticketing tool, as well as one that flows on to change management and task management. It does handle all these features for us - it works fine for people that only need to use 1 of these features (eg service desk doing incident management, end users raising tickets, ...) however for people that need to operate on multiple features, or for power users, it's poorly designed and inefficient.
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robust tool for IT
What do you like best about the product?
I like Freshservice’s intuitive interface because it makes navigating and managing IT tasks straightforward. Its user-friendly design streamlines ticketing, automates repetitive tasks, and provides clear visibility into service performance, making it easier to handle IT issues efficiently.
What do you dislike about the product?
One of the main drawbacks of Freshservice is its limited customization options compared to some other IT service management tools. While it offers a range of features, there are constraints on how extensively users can tailor certain elements to meet very specific organizational needs. For instance, while you can create custom fields and modify workflows, there might be limitations in adapting certain aspects of the interface or functionality as flexibly as you might with other platforms.
What problems is the product solving and how is that benefiting you?
Freshservice solves the problem of managing IT issues by centralizing ticketing, automating routine tasks, and improving team collaboration. It benefits users by streamlining workflows, reducing manual effort, and enhancing service efficiency, leading to faster issue resolution and better overall productivity.
Perfect IT Sollution
What do you like best about the product?
The fresh service toll is helpfull for the day to day desk management, the scheduler feature is awesome where we can set the auto creation of service request to perfom certain task. change manement incuding the CAB
What do you dislike about the product?
none of the limition as of now, it covers all the requirement what we need,
What problems is the product solving and how is that benefiting you?
Fresh Service helping our service request flow very smooth for the operation, we are using the change management module for the changes it may cover all the part that require for the process, we can very well define the priority, criticality as well as CAB. asset managment module is also very usefull to keep proper track of assets
All over Admin Solution, Problem Solver
What do you like best about the product?
Ticketing Tool, Change Management, Approval Process, SLA Management
What do you dislike about the product?
Limitation like unable to apply all required modification
What problems is the product solving and how is that benefiting you?
All kind of users request
User Helpdesk
What do you like best about the product?
Ticketing system and support, asset managment, admin dept tickets
What do you dislike about the product?
there are some limitation while modifing the home page as require
What problems is the product solving and how is that benefiting you?
User request for noramal day issues, and we can guid them properly with the freshservice tool
FS review
What do you like best about the product?
Ticketing canned response, workflow automator etc
What do you dislike about the product?
Less integration mostly paid orchestran plugins
What problems is the product solving and how is that benefiting you?
We use it for our internal IT ticketing system. Its easy to integrate with gsuite to file email sourced ticket trigger etc.
Review of freshservice
What do you like best about the product?
It's easy to use and really user friendly
What do you dislike about the product?
there is no competition still now really easy to use
What problems is the product solving and how is that benefiting you?
Whenever I fave any issues regarding it admin I just have to raise ticket ok it and the issue has been resolved
Perfect Support Solution
What do you like best about the product?
I like the flexibility and easy to create automations and workflows.
What do you dislike about the product?
Finding something negative other than direct integration with services like ZenDesk is hard. Not all our external partners use FreshService, but I would like to integrate directly into the other ticketing system they use.
What problems is the product solving and how is that benefiting you?
Aggregation and correlation of issues
Review of freshservice
What do you like best about the product?
they provide very good customre support.
What do you dislike about the product?
there is nothing major dislike about freshservice.
What problems is the product solving and how is that benefiting you?
when ever i face any issue releted to it, it will helpfull to raise a ticket on portal.
Review of freshservice.
What do you like best about the product?
it's ease to use there is a number of featuers.
What do you dislike about the product?
there is no major dislike about it, it's esay to use
What problems is the product solving and how is that benefiting you?
we raise a ticekt on freshervice and it's esay to highlite probleam and fresherservice help us on it.
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