What do you like best about the product?

Domo is a self-service BI tool. It has the features and abilities to solve any problem our team has, but at the same time is intuitive enough for business users who are not technical. This means that our team is not a bottleneck to gaining insights - anyone with a license can create their own content to make data-driven decisions.

What do you dislike about the product?

Cost. Domo is more expensive than other BI tools. I think some of that cost is justified, but it is hard to make the case for Domo to a CFO. Total cost of ownership is lower because Domo is an end-to-end BI tool, but it is tough to convince a CFO of that unless they are open to the idea of total cost of ownership (resources needed beyond technology to deploy and maintain the tool, cost savings from not needing a separate ETL tool or data warehouse, etc....)

What problems is the product solving and how is that benefiting you?

Domo is helping solve all of our business problems. Anything that needs data to drive a decision can be solved with Domo. We also use Domo to automate processes and manage by exception. It helps us generate reports, reconcile systems, spot errors, etc...