Acquia DXP
AcquiaExternal reviews
83 reviews
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Lots of potential
What do you like best about the product?
The advanced reporting and data metrics available within the interface. This provided valuable insight to our team. Acquia's support team was very helpful and knowledgeable.
What do you dislike about the product?
The overall cost of the product, which is what became a determining factor for us on whether to continue with the product.
What problems is the product solving and how is that benefiting you?
The ability to track user experience throughout the site. The endless options for personal customization. Required a substantial amount of web developer time and efforts to setup and configure.
Recommendations to others considering the product:
Take in consideration the size of your web team and services. We underestimated the amount of staff that would be needed to fully utilize this product to get the most of what we paid over the course of the contract. We would have loved to have gotten more out of it but the timing we choose was too hectic as we purchased this product when we rebuilt our main marketing website with Drupal and the rebuilt took the majority of our resources and in the end there wasn't much availability of our team to dedicate to Acquia Lift in the way that we had originally hoped to. Long story short we took on too much too fast and I believe if we would have waited a few years into our website rebuilt the overall experience with Lift could have been a lot better. Plus Lift has changed and improved a lot since we originally purchased the product. At some point I would like to give Lift another try but until our staffing and budget increases I just don't see a way we could try it again.
Solid Marketing Automation Solution that can also work as a CRM
What do you like best about the product?
We use the open-source version and the sheer number of features available is impressive. It's also not "dumbed-down" much from the commercial version.
What do you dislike about the product?
Can be complex to deploy and configure, even if you're using the commercial version. But the open-source version especially requires an experienced and capable IT/Web admin to setup and integrate properly with web and CRM.
What problems is the product solving and how is that benefiting you?
Our setup captures leads from the website and those leads are segmented and used primarily for automated email campaigns.
Recommendations to others considering the product:
Full featured marketing automation solution that can also double as a CRM, but can be complex and takes some time to learn and master.
Open Source, requires a lot of work.
What do you like best about the product?
The fact that Mautic is free and fully featured is an amazing selling point of this software. You can basically use it for all your needs.
You don't need to use Mailchimp or other Marketing Automation platforms if you have Mautic. You can do it all here.
You don't need to use Mailchimp or other Marketing Automation platforms if you have Mautic. You can do it all here.
What do you dislike about the product?
It is unstable. You need a team of IT/Dev people to make sure this runs properly because the documentation can skip a few steps honestly. Not only that, there's a bunch of issues that the dev/IT guy needs to checkout on Github to ensure it works properly.
It's currently run by volunteers so progress for improvement is slow.
It's currently run by volunteers so progress for improvement is slow.
What problems is the product solving and how is that benefiting you?
Mautic has solved a lot of problems on the deliverability & operation costs side. With Mautic, you don't get trapped in price packages. You can maintain your own IP reputation, domain reputation and email deliverability as well as content.
Recommendations to others considering the product:
I recommend anyone who's using Mautic to have either a support team available (PHP Developers definitely, anything beyond that is a massive plus) or be a capable Full Stack Developer as well to fully understand and optimize Mautic.
It's a big and amazing program that can do a lot. Working on it alone is not advisable.
It's a big and amazing program that can do a lot. Working on it alone is not advisable.
If part of your business is to track your customers buying habits this is definitely what you need
What do you like best about the product?
If part of your business is to track your customers buying habits this is definitely what you needIt helps to track the habits of your customers how often they purchase and what they buy and it makes it a lot easier to know what put on display
What do you dislike about the product?
Fortunately I can honestly say that there’s nothing about the entire package that I just like everything is how it should be
What problems is the product solving and how is that benefiting you?
Not really solving problems with it but however it does help me to know what to put on display and what to recommend to my customers by being able to see what their interests are and what they purchase
More engagement for better experience overall
What do you like best about the product?
The fact that it targets exactly what the customer wants
What do you dislike about the product?
Sometimes too detailed in recommending for the customer
What problems is the product solving and how is that benefiting you?
Customer engagement and interaction
Great open source tool for beginners
What do you like best about the product?
Ease of use.
Fast to setup on your own website
Fast to setup on your own website
What do you dislike about the product?
Does not have proper lead nurturing campaign recepies.
Does not have workflows
Does not have workflows
What problems is the product solving and how is that benefiting you?
Implement marketing automation tactics
A comprehensive open source marketing automation software, but has its problems
What do you like best about the product?
The first time I saw information about Mautic was searching for apps in Bitnami, an industry leader in application packaging, a few years ago. I stayed with the idea of, some day, test the software.
Finally, four months ago, I could install Mautic in my own server. I had some problems in the process, but the effort paid off.
The software has everything you need to make full marketing automation. You can create contacts, segment them, create landing pages, forms, emails campaigns and so on. The campaign builder is very good and intuitive.
I saw in Mautic, in the near future, a real player in the competitive world of marketing automation providers.
Finally, four months ago, I could install Mautic in my own server. I had some problems in the process, but the effort paid off.
The software has everything you need to make full marketing automation. You can create contacts, segment them, create landing pages, forms, emails campaigns and so on. The campaign builder is very good and intuitive.
I saw in Mautic, in the near future, a real player in the competitive world of marketing automation providers.
What do you dislike about the product?
Well. Here are the no so good stuff. Like I said before, I had some problems in the installation process. I had to create a custom php.ini file, and finally the software was installed.
About the functionality, I have to say Mautic has a lot of bugs (I installed the version 2.9.2). In forms, for example, because they hang on submit button after hit submit,. As well as no error message when submitting forms with missing required fields.
Also, the uptate process is a bit tricky. You need to erase manually the cache, before you can proceed to the update.
Other issue is the lack of integration with Zapier.
I stayed with the impression that Mautic has many more bugs than I face. I don't know if the latest version has fix some of them, but I have to say, I will not use the software if remains like that.
About the functionality, I have to say Mautic has a lot of bugs (I installed the version 2.9.2). In forms, for example, because they hang on submit button after hit submit,. As well as no error message when submitting forms with missing required fields.
Also, the uptate process is a bit tricky. You need to erase manually the cache, before you can proceed to the update.
Other issue is the lack of integration with Zapier.
I stayed with the impression that Mautic has many more bugs than I face. I don't know if the latest version has fix some of them, but I have to say, I will not use the software if remains like that.
What problems is the product solving and how is that benefiting you?
Basically, you will save a lot of time, segmenting prospects, and sending them automated custom email campaigns. Very useful tool. But, at the same time, you will need someone to deal with bugs.
Recommendations to others considering the product:
If you have the time and energy to deal with bugs, go ahead, use this open source version of Mautic. I think is better to wait for Mautic until it is completely stable and reliable, like, for example, WordPress, a solid software.
Great product for open source, but there is a learning curve and support is up to community
What do you like best about the product?
The only decent open source marketing automation platform available on the market.
Available in Softaculous for easy installation with most hosting companies.
Lots of power once you learn how to use it.
Decent interface that seems to be getting better
Available in Softaculous for easy installation with most hosting companies.
Lots of power once you learn how to use it.
Decent interface that seems to be getting better
What do you dislike about the product?
Can be really difficult to configure and requires a lot of learning to get things right.
Community is just OK when it comes to support. Many many questions go unanswered on the forum.
Confusing in many places.
Encounter a number of bugs in the product regularly.
Community is just OK when it comes to support. Many many questions go unanswered on the forum.
Confusing in many places.
Encounter a number of bugs in the product regularly.
What problems is the product solving and how is that benefiting you?
Marketing automation for ourselves and for our clients.
Recommendations to others considering the product:
Make sure you read through all the documentation, blog posts, etc. if you want this to be an effective solution for you. It is getting better with every release, but still needs work and polish.
Self hosted marketing automation for startups
What do you like best about the product?
We like the campaign builder provided by mautic to build out elaborate email campaigns for our prospects. Ability to add custom designs, plan out email content and manage landing pages is a huge timesaver for the team.
What do you dislike about the product?
It is sometimes buggy and updates are not the easiest to do. They could do with some internal testing before the release.
What problems is the product solving and how is that benefiting you?
simple email marketing automation, landing page builders and campaign reports are easy to do with Mautic. We realize the benefits faster than how we used to while using a well known brand in the same segment.
Recommendations to others considering the product:
make sure you have a development team to support the mautic installation as some debugging may be required to get this working as expected.
Wonderful Marketing Automation System
What do you like best about the product?
I think Mautic provides 60% of something like a Hubspot. My company cannot afford Hubspot because it's very expensive and not really proven to us that it can provide results. Mautic is free, Libre respecting and open to contributions. They keep updating the software regularly and it's really working well. Very stable. Easy to admin.
What do you dislike about the product?
I think some of the landing page features can be lackluster if you are not an HTML/CSS guru. Would like to see those things be improved. Would also like to fix some bugs I've noticed.
What problems is the product solving and how is that benefiting you?
The problem we have solved is tracking our users that visit our site, open our emails, and send text messages to potential customers automatically.
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