Process Automation and Forms Digitisation, implementation of organisational wide processes rather than use of COTS.
Appian Platform
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Appian engineer lead
What do you like best about the product?
BPM process layer & SAIL dynamic driven code
What do you dislike about the product?
Dislike the usage of kdbs, which proprietary and not able to access to manage size growth
What problems is the product solving and how is that benefiting you?
Wide range of business problems. Great benefits with processes automation and efficiency
Business transformation with lightning speed.
What do you like best about the product?
Speed of development and power of the tool to integrate with other platforms.
What do you dislike about the product?
No dislikes, however I would like the SAIL development to be more low cod
What problems is the product solving and how is that benefiting you?
Dynamic case management for few mission critical business processes.
Recommendations to others considering the product:
Way to go
Nice product
What do you like best about the product?
It's nice to have an end to end solution for building both simple and complex applications for a variety of uses.
What do you dislike about the product?
The API is a bit confusing at times. Also the IDE is lacking basic debugging capabilities.
What problems is the product solving and how is that benefiting you?
Migrating from excel and email workflow management to a more structured system.
Recommendations to others considering the product:
Excellent BPM platform with ability to go to market fast
Try Appian for smooth workflow process
What do you like best about the product?
Sleek interface, inter connect ability, scalable
What do you dislike about the product?
Having a language of its own. It was marketed as analyst friendly tool. But this does need a developer background to excel
What problems is the product solving and how is that benefiting you?
Making lab operations smoother and increase efficiency
Appian review
What do you like best about the product?
Easy to develop, monitor, from mobile, desktop. Appian is available on cloud mobile and on premise.
What do you dislike about the product?
Appian needs to reduce its license cost. Some of the components needs to be improved in performance wise.
What problems is the product solving and how is that benefiting you?
Automating manual processes.
Recommendations to others considering the product:
Make sure the development team understands your business and processes when building apps.
Easy to use and highly flexible
What do you like best about the product?
The ability to create MVPs quickly and create great products
What do you dislike about the product?
The monotone colors users are used to more pop
What problems is the product solving and how is that benefiting you?
BPM,CRM
Recommendations to others considering the product:
Try it out for a couple of processes
New user
What do you like best about the product?
That it can pull from all our existing systems.
What do you dislike about the product?
Programing time is expensive. But works well
What problems is the product solving and how is that benefiting you?
We are an academic institution that is working on helping our faculty and students locate important information in one place. It has been a pretty smooth tranisition.
Fast to build simple to medium complexity solutions
What is our primary use case?
How has it helped my organization?
Appian was not selected by any of the organisations I've worked with to date for production use.
What is most valuable?
Form building capabilities and well thought out process modelling are key points to this product.
What needs improvement?
Support for complex models really needs significant improvement
Flexibility in the architecture is not there
Management or reusable assets is extremely limited and poorly designed
Business rules are not aligned to industry best practices
Authoring tool slow to use resulted in limitations on how quickly solutions can be built
Integration to devops (such as automated testing, ci/cd etc needs work)
For how long have I used the solution?
Trial/evaluations only.
What do I think about the scalability of the solution?
This product is targeted to mid size companies and not highly scalable complex processes.
How are customer service and support?
Customer Service:
Average, although a small responsive team Appian has been fast growing stretching their ability to service customer needs.
Technical Support:
Reasonable, stronger than say IBM or Oracle technical support but it is still critical to engage in a full POC activity with this product to ensure it fits your needs before proceeding with an implementation. The closed nature of the platform means there is limited to no help outside of that technical support team which is already stretched based on the ever increasing customer base.
Which solution did I use previously and why did I switch?
leveraging IBM engine on other jobs with the Blueworks Live for developing processes with business.
What other advice do I have?
Compare this product closely to open source options, IBM and Pega. For simple solutions using simple models Appian may be sufficient and would provide better ROI than investing in building a team to support a more complex tool but for complex models I'd look for a stronger tool-set.
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