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Omnigo, effective tool for the industries its designed for.
What do you like best about the product?
Omnigo allows our agency to review and interpret the data contained with in our officers reports and break it down into reports for our government. This data is also able to be customized in the report system to allow us to modify the data titles to crimes and event types based on our individual communities norms as opposed to being a set of crimes and events that are generic to fit a large number of agencies. Which would best fit a large metropolitan force as opposed to a small agency like our own.
What do you dislike about the product?
The major draw back to this system is that the ability to conduct field interviews and data search from mobile devices is very limited, this requires that we use separate phone applications to do license and vehicle registration, or to pull up an individuals information. We have requested this support, or information on if Omnigo will implement this at a later date.
What problems is the product solving and how is that benefiting you?
Our primary business problem we have solved with Omnigo has been the creation of a report writing system that allows for standardization, and secure storage as well as the ability to retain the data's change history and access so we can show that the information is not tainted if requested. This has not only solved a problem but it has also been a benefit to be able to show the courts the integrity of the system and data during legal proceedings.
A major benefit has been the ability to show our government oversight the trends and regions where we have issues in order to acquire the assets needed to proactively act against crime in support of our mission to our people.
A major benefit has been the ability to show our government oversight the trends and regions where we have issues in order to acquire the assets needed to proactively act against crime in support of our mission to our people.
Recommendations to others considering the product:
Make sure this is the right asset that fits your agencies current needs and future growth, migrating this products data base (all your agencies historic reports) to a new system if you decide to change to another product is not that easy. If you need more mobile capabilities this may not support your needs.
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Amazing product and ease of use.
What do you like best about the product?
Ease of use and proficient. The product provides necessary data to provide to leadership. The support teams were able to assist in a timely manner and troubleshoot issues we have. The support team works well with our in house IT teams to resolve updates or patches.
CAD reports are directly linked to Officer reports. You're able to pull raw data from both systems.
CAD reports are directly linked to Officer reports. You're able to pull raw data from both systems.
What do you dislike about the product?
seat licenses. But that have been resolved as we moved to unlimited licensing. Seat based license caused a lot users not being able to log in if some forgot to log out for the day as it took up a license.
What problems is the product solving and how is that benefiting you?
It has allowed us to track and build reports on incidents. Great case reports on identifying gaps in work flow and gathering appropriate data.
Recommendations to others considering the product:
none
Omingo provides professionalism, consistency, and ease of use.
What do you like best about the product?
I like how it is integrated with our student photo system so it migrates directory information over and links previous subjects together. I also like that it is web based so our contracted security company can write reports in our system from their office as well as our Campus Security Officers can write and search reports written by the contracted company.
What do you dislike about the product?
Sometimes being web based, it is slow, or down temporarily.
What problems is the product solving and how is that benefiting you?
We are tracking student contacts, vandalism, documenting security protocols not being followed, and this allows us to know where to focus our efforts to shore up lapses.
Recommendations to others considering the product:
We were receiving printed reports from our contracted security company. This deprived us of the ability to search and data mine the information provided. With Omnigo, we can see which days of the week and what times of day are the busiest for them. We can further delve into the exact location of the activity to increase patrols on those days, times and locations to prevent incidents rather than manage them.
Use this system everyday, and its great!
What do you like best about the product?
The ease of this software coupled with the abilities, present a very user friendly system that allows users to generate, access and easily publish reports and much more.
What do you dislike about the product?
The only thing I dislike about the software is the different types of entries. For example if one person enters a postal code X1X-1X1 and the next person enters is X1X 1X1 and tries to search, the original will not pop. Thus is makes it difficult to search licence plates. This issue is easily fixed in house by having uniform entries, but could also be fixed by having the system only accept certain formats.
What problems is the product solving and how is that benefiting you?
All of my supervisory and management reporting is conducted through Omnigo, this makes month end and year end so much easier for our department.
Recommendations to others considering the product:
Great product!
My staff and I are very happy
What do you like best about the product?
the system is easy to use and versatile. I love the report settings, great visual presentation of our activities to our Executive team when necessary
What do you dislike about the product?
It took a bit of getting used to at first, but once we got past that, it's been great
What problems is the product solving and how is that benefiting you?
The ability to review reports from any computer and from my mobile using the new APP
Omnigo Reporting
What do you like best about the product?
Makes it simple for officers to record activities and file reports. Also the Guard Tour module is good for recording areas that are required to be periodically checked.
What do you dislike about the product?
I didn't find any part that I really dislike.
What problems is the product solving and how is that benefiting you?
Easily shows officer's work loads and security checks made.
The customer service and tech personnel are great to work with.
What do you like best about the product?
Suggestions are taken by IT and changes are made based on suggestions or issues.
What do you dislike about the product?
Since the merge with Omnigo customer service is a bit harder to get a hold of but still very responsive to any problems. Some minor limitations from the police or law enforcement perspective that would be nice to have ability to make changes on the backend for a better user options.
What problems is the product solving and how is that benefiting you?
Documenting police reports and incidents. Other benefits are the reports that can be pulled and used for data analyzing.
Recommendations to others considering the product:
Still waiting for the implementation of NIBRS for Texas Law Enforcement, by the deadline. Was promised something would be done by end of last year and have not seen or heard of anything.
Great product, even greater customer service
What do you like best about the product?
The multiple modules have made it easier for my department to conduct our day to day operations.
What do you dislike about the product?
I wish there was more options for departments that are not sworn, like ours, which is a Public Safety department. A more robust Lost and Found module that compiles a list of what is in our inventory and removed when it is picked up.
What problems is the product solving and how is that benefiting you?
Our dispatch program working hand in hand with the report writing program. Saves time for officers who need to document incidents.
A great product that helps our Municipality stay organized
What do you like best about the product?
An easy software to navigate.
Great Customer Service.
Easy search engine
for reports
Great Customer Service.
Easy search engine
for reports
What do you dislike about the product?
No notification when a change has been made on a file
No bucketing for reporting purposes
No bucketing for reporting purposes
What problems is the product solving and how is that benefiting you?
Reporting to council
Understanding the trends and forecasting for the next budget year
Understanding the trends and forecasting for the next budget year
Recommendations to others considering the product:
It is a great product that is user friendly.
Great Product and Greater customer service
What do you like best about the product?
I used the Omnigo report writing software and Dispatch years ago. I work in the security industry and never found a product that rivals theirs. I was happy to reconnect with them in my new job. I was pleasantly surprised when I found that they made huge improvement on an already solid product. What impressed me more is the unparalleled help from their team to set us up, provide us with education, expertise and guidance. Matt answered our calls anytime even on the weekend. He never made us feel like a burden. I will say this statement and there is no exaggeration in it "in my 20 years in the Healthcare security industry, I never saw a better product and definitely no better, more courteous and professional" staff
What do you dislike about the product?
So far nothing. I like the reports module, the dispatch module and the quality of the data you can generate
What problems is the product solving and how is that benefiting you?
Our reports are more consistent and look more professional.
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