We had the enterprise version of GoAnywhere MFT. We had the business-to-business and in-house versions. We were sending and receiving files from vendors, which were banks, Nike, and all sorts of different purveyors, and then also from server to server within our own business. We were using it quite extensively. I think we were averaging maybe 500 transmissions a day.
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User-friendly platform enhances secure data transmissions but support responsiveness needs improvement
What is our primary use case?
What is most valuable?
What I appreciated the most about GoAnywhere MFT is that it was very user-friendly. It was also very reasonably priced compared to other MFT applications. If I bring up BMC's MFT option, it was three times the price and it had pretty much the same functionality.
At the time when we first got it, it was one of the first MFT applications that had secured transmissions. That was one of the things that our security department was very adamant about, getting a hold of all the ad hoc FTPs that were flying around and securing them all, finding out what's going on, where the data is, what the data is, and locking it all down. That's why we went to it.
What needs improvement?
The main area for improvement would be including better support. Support was horrible. When we needed help off-shift, at 2:00 in the morning, it was an hourly rate of $200, $175 an hour, and we waited an hour, hour and a half to get somebody on support. It was ridiculous. I'm accustomed to calling a support desk and getting immediate help. Every other application I've ever worked on was that way. GoAnywhere MFT, Fortra, their first-level support was just miserable.
Another improvement would be their pricing models. We went cheap at Foot Locker and didn't include the reporting options, and we should have because the reporting was really fantastic. They should roll it all in, make one price model, include the reporting, and that will make all customers happy.
For how long have I used the solution?
I have been using GoAnywhere MFT in my career for approximately 12 years.
What do I think about the stability of the solution?
We experienced a couple of issues with GoAnywhere MFT, but they were due to our own actions. One time we ran out of space on the server and it locked up because it couldn't write to its log files anymore. Another incident occurred when a developer had written a project using a resource that had an expired PGP key, which caused a cascading effect on authentication. That one was difficult to diagnose, but we figured it out with help from support by analyzing the logs. The stability of the application itself is excellent. We left it on an AIX machine that hadn't been rebooted in three years, which testifies to how the application ran.
What do I think about the scalability of the solution?
We never really had to do any scaling with GoAnywhere MFT. We built it to fit our environment and planned for the future, and it was working effectively. We didn't have to add any other MFT servers. We had one MFT and one gateway, which was sufficient.
How are customer service and support?
First-level support for GoAnywhere MFT would rate about a seven for skill level. Second-level support, after waiting a day and working with the first-level person, would rate about a nine or ten. They were fantastic people to work with and remained engaged throughout the process. We were in contact for sometimes weeks afterward. They were really good at committing long-term to a solution. However, the first-level support was disappointing, especially considering the hourly rate of $175 for someone not fully versed in the application.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We previously used homegrown ad hoc solutions, such as the built-in FTP that was part of z/OS from IBM, and FTP options for Linux and AIX. GoAnywhere MFT was the first enterprise-wide MFT solution that we brought in-house. We did evaluate BMC's MFT option, but it was essentially the same functionality at twice the price.
How was the initial setup?
The installation and upgrading process was not easy. Having someone from GoAnywhere MFT assist us might have improved the process.
What about the implementation team?
When I retired, I had everything in place and turned it over to a contractor from Fortra who was supposedly an expert in GoAnywhere MFT, but they still haven't completed the implementation.
Which other solutions did I evaluate?
We considered BMC's MFT option, which was three times the price with pretty much the same functionality. Since we used Control-M for our enterprise scheduling application, we considered using the MFT option but ultimately canceled that idea due to the cost differential.
What other advice do I have?
One of the reasons I retired was because of GoAnywhere MFT. The software itself was fine. Nearly every day, I was chasing down certificate owners and determining who was responsible for them. Nine times out of ten, they were no longer with the company, and the remaining staff didn't know anything about it or what to do. I spent approximately 90% of my time chasing down certificates and getting them updated. If the certificates could be removed, I would give it a nine. GoAnywhere MFT didn't provide any sort of guidance on certificate management. They simply provided what needed to be done and left the implementation to us, which was a significant oversight on their part as certificate management became a nightmare.
The overall rating for GoAnywhere MFT would be a seven, primarily due to the never-ending nightmare of certificates.
Simplified and fast file transfers
What is our primary use case?
I use this solution to transfer a large amount of files from one folder to another. The agents can be monitored in one place, which is how I have been using this solution.
I use Secure Forms to collect information. The solution supports drag and drop which eases the file uploading process. They have made it easier for me to upload my data onto the GoAnywhere MFT solution.
How has it helped my organization?
GoAnywhere MFT has improved my organization in the way that I can easily deploy the agents in remote areas. I can control my agents in one remote area as well. If they are in different areas, I can control them in just one place. It also helps me to monitor the files and folders when we are connected on the server.
GoAnywhere MFT has helped me complete tasks quickly compared to other features I have used previously. It doesn't have slowdowns, which makes it the best suited solution for me to use.
What is most valuable?
The best features are the GoAnywhere MFT Agents, the Secure Folders, and the Secure Forms.
What needs improvement?
The user training should be straightforward from the date of implementation since it is somewhat complicated for new users. That is the only improvement that needs to be done.
For how long have I used the solution?
I have been using the solution for 18 months.
What do I think about the stability of the solution?
The stability is good. It has no crashes or setbacks. I would rate it an eight out of ten for stability.
What do I think about the scalability of the solution?
The scalability is easy. I would rate it an eight out of ten for scalability.
How are customer service and support?
Their technical support team is friendly. I would rate them a ten out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have used other solutions, but not for a long period of time, so the experience with them is not very comprehensive.
What was our ROI?
It has saved my expenditure by about 20% and increased the workflow.
What's my experience with pricing, setup cost, and licensing?
Its cost is reasonable.
Which other solutions did I evaluate?
We did not evaluate alternate solutions.
What other advice do I have?
I would recommend it to other users because it can easily transfer files from one server to another.
I would rate this solution a nine out of ten.
Efficient and secure managed file transfer
What do you like best about the product?
One thing I truly like about this is how straightforward it is to pick up and use, even if you're not a technical expert. The clean interface helps me set up and manage automated file transfers without feeling overwhelmed. Scheduling transfers, keeping an eye on progress, and receiving alerts when something goes wrong, it all just works without drama. The customer support is helpful and responsive. Makes it smoother to implement.
What do you dislike about the product?
It takes time to implement initially. Documentation can be overwhelming. Also the pricing may be high for small teams.
What problems is the product solving and how is that benefiting you?
It is a dependable solution for anyone needing secure, automated and auditable file transfer system. With its strong focus on security, automation and usability, it helps keeps sensitive data protected while making file management more efficient and less stressful.
Makes file transfers way easier and more reliable
What do you like best about the product?
Once it is set up, it is genuinely easy to use. Scheduling, automating and monitoring transfers is super smooth and it supports multiple protocols which makes integration quite simple. It has saved us a lot of manual effort to be honest.
What do you dislike about the product?
I found the setup to be confusing at first. The UI felt a bit old school. Some features aren't very intuitive and the documentation could have explained things a little better. But once you're past that, it does it's job well.
What problems is the product solving and how is that benefiting you?
GoAnywhere MFT appears to securely transfer large volumes of files across teams and systems without any manual work. Earlier, we used to rely on scripts and ad-hoc tools which were messy and very prone to errors. This software however centralizes everything, reduces the risk of failed transfers and saves us a lot of time with its automation and features concerning scheduling.
Secured, automated, and centrally managed file transfer solution
What do you like best about the product?
We use GoAnywhere for secure transfer of files. It has easy to use interface and strong encryption capabilities during transit and rest.
What do you dislike about the product?
Scripting, Cobditonal logic takes time to understand. Support can be improved
What problems is the product solving and how is that benefiting you?
It eliminates the security risk while transfering the files. Users can automate the file tranfers based on logic it reduces manual effort.
Empowers secure and rapid data transfer with excellent support service
What is our primary use case?
We mainly use GoAnywhere MFT to transfer our files over the cloud in a more secure manner. That is our primary purpose with GoAnywhere MFT. The best advantage of GoAnywhere MFT is that the files we transfer or share are encrypted, so data safety is also one of the main factors that we depend on GoAnywhere MFT for.
What is most valuable?
My favorite feature of GoAnywhere MFT is the encryption that is provided, which is very appreciable. In terms of other favorite features, I would say the triggers and the scheduling option that it provides. Also, there's a service called the FileCatalyst service in GoAnywhere MFT that allows us to send larger files in a much quicker fashion, approximately five or six times quicker than a regular file transfer, so that is also one of the cool features about GoAnywhere MFT.
We immediately saw the benefits of GoAnywhere MFT because it is a cloud-based solution and that is where we were lacking in transferring data in a more secure manner. We were struggling with that, so with GoAnywhere MFT, we were able to resolve this immediately.
What needs improvement?
The cloud connectivity of GoAnywhere MFT to connect to different applications such as Microsoft Azure, Amazon, or Google Cloud could improve, as it's a little bit patchy right now. They do provide it, which is very good, but it's a little bit patchy. Apart from that, I don't think there's anything else that they can improve.
For how long have I used the solution?
I have been using GoAnywhere MFT for about a year and a half.
What was my experience with deployment of the solution?
The initial deployment of GoAnywhere MFT was pretty straightforward and pretty easy. Since this is a cloud solution, we just had to create logins and proceed from there, so it wasn't difficult.
What do I think about the stability of the solution?
The GoAnywhere MFT platform hasn't crashed or experienced any issues so far; it's pretty smooth. This being a cloud solution for us depends on our internet connectivity, so it is quite stable. Only the connection with other applications that I mentioned earlier could improve, but apart from that, it's pretty stable.
What do I think about the scalability of the solution?
In terms of scalability, it's quite scalable as more and more data we keep on adding. The size of the files that we continue to transfer via GoAnywhere MFT has increased from the day we started to now.
How are customer service and support?
I have contacted the customer support of GoAnywhere MFT quite a few times.
The customer support team is very kind and polite. They're knowledgeable, as I go to them with many queries and doubts, and they don't hesitate to provide solutions. They are quick, with a response time within six to 12 hours, which is pretty good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Before using GoAnywhere MFT, I was mainly dependent on Zoho Cloud, which was not good for us. That's why we switched to GoAnywhere MFT.
How was the initial setup?
The onboarding process for GoAnywhere MFT took maybe a day or two, not more.
What about the implementation team?
For the deployment of GoAnywhere MFT, we had a team, but it's a one-person job.
What was our ROI?
On a scale from one to ten, I give a score of ten out of ten for the support of GoAnywhere MFT.
What other advice do I have?
I'm pretty clear with my experience using GoAnywhere MFT. I rate this solution as ten out of ten.
GoAnywhere MFT: Secure, Reliable and Powerful
What do you like best about the product?
I can easily schedule the workflow to upload or download files without any manual steps also the audit feature is great which provide me complete view of from where and what has been upload.
What do you dislike about the product?
I dislike that after update they disrupts the workflow which requires the tweaking. The limited documentation regarding advance features.
What problems is the product solving and how is that benefiting you?
Before I have to rely on manual workflow which somehow waste a lot of time and rise the security risk now everything is automatic.
Reliable automated transfer tools with strong security
What do you like best about the product?
GoAnywhere MFT makes it easy to automate secure file transfers in our internal systems. The scheduler works great, we use it to send large reports and files across teams on a fixed schedule. The logs are detailed making it easy to track both sent and received files. The dashboard offers a decent overview of system activity and the process status.
What do you dislike about the product?
The user interface feels outdated like something from the early dot com period. The initial workflow setup can take some time and some integration features feel slightly buggy. The core functionality is solid and it does the job well, so we can easily overlook the little drawbacks.
What problems is the product solving and how is that benefiting you?
The biggest solve is the manual file transfers reduction. GoAnywhere replaced our previous FTP tools and manual steps with a fully automated system. The transfer processes are fully automated with encryption and role-based controls for our IT team.
Reliable performance with room for interface improvements
What is our primary use case?
Currently, we use GoAnywhere MFT for data to automate sharing big or large data and secure information.
I can say it handles large loads of data which allows the organization to connect to internal and external systems.
I also exchange and write data using the standard protocols.
What is most valuable?
I appreciate GoAnywhere MFT because it is reliable and can handle large loads of data.
It has many good features. It is an ultimate tool for large data.
The amount of information it can handle is the best feature for me.
What needs improvement?
The support for GoAnywhere MFT is not consistent. There was a time I received a response, but it did not fully resolve the problems I had.
The interface needs a makeover.
When I have many workflows running simultaneously, the interface of GoAnywhere MFT can lag, which makes it take longer whenever I am working.
For how long have I used the solution?
I have been using it for about one and a half years.
What was my experience with deployment of the solution?
The initial deployment of GoAnywhere MFT was moderate. It was easy.
What do I think about the stability of the solution?
The performance and stability of GoAnywhere MFT is a credit. It is good.
What do I think about the scalability of the solution?
The scalability of GoAnywhere MFT regarding staff training is quite easy and simple.
Users learn the skills on how to use the software quickly.
How are customer service and support?
I have contacted the technical support for GoAnywhere MFT once or twice.
The response was not convenient and did not meet my expectations.
The team needs to improve their response time to users and customers.
I would give the support for GoAnywhere MFT a score of seven out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have not used any alternatives to GoAnywhere MFT.
How was the initial setup?
It took approximately one month to fully deploy GoAnywhere MFT.
What about the implementation team?
I needed a team for the deployment of GoAnywhere MFT because of the workload.
One person cannot handle everything alone.
It requires a team.
What's my experience with pricing, setup cost, and licensing?
The pricing for GoAnywhere MFT is quite fair.
Which other solutions did I evaluate?
I have not used any alternatives to GoAnywhere MFT. This is my first experience with this software.
Despite a few drawbacks, it is a good product, and the issues can be resolved.
What other advice do I have?
GoAnywhere MFT is good software, and I would recommend it to anyone wishing to use it.
I rate this solution eight out of ten.
My Audit Ally Against Time zone challenges
What do you like best about the product?
I love how it automates repetitive tasks like sending reports to the onshores or uploading bulk data to our cloud storage. Its been an ally really. Also the auditing and reporting tools have been invaluable for compliance checks especially since we handle HIPAA regulated data. Its these little things that have made my work easier and less stressful. The dashboard is easy to use for monitoring and the detailed audit logs help with compliance audits. I have integrated it with Outlook and SQL and they run perfectly. It allows users to schedule file transfers at specific times adjustable to different time zones.
What do you dislike about the product?
The thing I like the least would be that it does not allow proper tableau integration which is a major downside for data analysts specifically.
What problems is the product solving and how is that benefiting you?
As a data analyst at a multinational auditing firm. I am constantly dealing with clients across the globe which makes managing time zone gaps a hassle. But Goanywhere Mft has been a lifesaver automating and scheduling secure data transfers to match everyone's crazy schedule. Which honestly saves me a bunch of time throughout the day. I love that i can set it to pull US audit logs at 2 am or send reports to Ireland at 9 it gets the job done. Overall this has been cut out so much grunt work and stress.
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