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Reviews from AWS customer

4 AWS reviews

External reviews

373 reviews
from and

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    Jackie L.

Powerful Multicloud Logging, But Steep Learning Curve

  • November 03, 2025
  • Review provided by G2

What do you like best about the product?
I highly appreciate Sumo Logic's architecture, especially for multicloud environments. Its built-in integrations with AWS and Google Cloud make it possible to centralize logs and metrics very efficiently. From a strategic perspective, the average consumption billing model provides essential cost predictability.
What do you dislike about the product?
The learning curve for this platform is quite steep. Gaining proficiency takes a substantial amount of time, particularly because the machine learning analytics features require a very detailed initial setup and careful tuning before they can provide meaningful results.
What problems is the product solving and how is that benefiting you?
The platform has played a fundamental role in our operations; its anomaly detection and rules have significantly enhanced our security. The automation of incident response (IR) has greatly improved our workflow, leading to a substantial decrease in both MTTD and MTTR. Conducting efficient investigations is essential for achieving comprehensive root cause analysis.


    Yann S.

Robust Real-Time Intelligence, Minor Latency with Historical Data

  • October 29, 2025
  • Review provided by G2

What do you like best about the product?
What I appreciate most is the platform's robustness as a Continuous Intelligence solution. Its cloud-native architecture enables organizations to efficiently unify and analyze vast amounts of machine data in real time, which helps maintain continuous application reliability and enhances their security against modern threats.
What do you dislike about the product?
I've noticed that the platform sometimes experiences latency when querying large amounts of historical or archived data, particularly during comprehensive searches within these secondary repositories.
What problems is the product solving and how is that benefiting you?
Since adopting Sumo Logic, our security has improved thanks to real-time threat detection, and our operational decision-making has become more efficient, resulting in more reliable and consistent service.


    Lisa N.

Powerful Insights with Sumo Logic, But Data Retention Costs Add Up

  • October 28, 2025
  • Review provided by G2

What do you like best about the product?
What I appreciate most about Sumo Logic is its Continuous Intelligence feature. It brings together vast amounts of diverse data and, with the help of AI, quickly transforms this information into actionable insights. This capability significantly speeds up the resolution of both security and operational issues.
What do you dislike about the product?
The licensing plan imposes strict limits on data retention, so storing logs and metrics for longer periods comes with extra costs.
What problems is the product solving and how is that benefiting you?
This tool has played a vital role in helping me resolve issues swiftly, thanks to its real-time search and analysis capabilities. It delivers essential security, allowing for proactive threat detection and supporting the smooth operation of our entire infrastructure.


    Johnny M.

Fantastic Value for Small Teams, but a Bit Clunky

  • October 07, 2025
  • Review provided by G2

What do you like best about the product?
- Runtime calculated fields are incredible. Unlike Datadog (where calculated fields must be defined at ingestion time), Sumo Logic lets you define them on the fly. This is a massive productivity boost when you’re iterating on queries or exploring new log patterns.
- Outstanding value. Hosting my entire company’s logs cost roughly $100/month, which is shockingly affordable compared to Datadog or similar platforms.
- Easy integration with Heroku. The setup was quick and straightforward—no complex pipelines or custom agents required.
- Powerful search and flexibility. Once you get comfortable with its syntax, the query language is expressive and great for digging deep into logs.
What do you dislike about the product?
- Clunky UI. The interface feels dated and can be unintuitive to navigate, especially compared to modern tools like Datadog or Grafana Cloud.
- Alerting delays. Alerts tend to fire a bit slower than other platforms. Datadog, for example, seems to detect and trigger incidents faster in my experience.
- Limited ecosystem integration. For larger organizations, the lack of tight integration with APM and error-tracking tools can create friction—you end up context-switching across multiple dashboards to investigate an issue.
What problems is the product solving and how is that benefiting you?
Sumo Logic gives us centralized log management across all of our apps and services, without the cost or setup complexity. It solves many problems for me:
- Unified visibility into production logs – We can search across all Heroku apps and services from a single place, making debugging and audits much faster.
- Ad-hoc analytics and troubleshooting – The runtime calculated fields are incredibly powerful. I can slice, transform, and aggregate logs on the fly instead of predefining every field at ingestion time (which is a big limitation in tools like Datadog).
- Automated alerting for critical issues – Sumo Logic monitors our logs in real time and triggers alerts when system-critical patterns appear, helping us catch problems before they escalate into outages.
- Affordable observability for startups – It provides serious log analysis capabilities at a fraction of the cost. We were able to ingest and retain all company logs for around $100/month, which made full observability feasible early on.


    Computer Software

Sumologic, real time log processing review

  • August 21, 2025
  • Review provided by G2

What do you like best about the product?
Good for real time log processing, easy to understand query language
What do you dislike about the product?
There is no option to go to the selected page, I have to click too many times
What problems is the product solving and how is that benefiting you?
Easy to debug with sumologic log processing, many filter availability sorts out unwanted logs.


    Mushraf H.

Sumo Logic: Solid observability, but costs pile up

  • August 21, 2025
  • Review provided by G2

What do you like best about the product?
Sumo Logic offers strong log analytics with wide integrations that make it easy to plug into existing systems.
What do you dislike about the product?
The platform gets expensive at scale, and query performance can lag with high-cardinality data.
What problems is the product solving and how is that benefiting you?
Sumo Logic helps centralize logs and provides useful insights for troubleshooting, improving visibility across services.


    Sai L.

Best for logs and finding Root cause for a problem

  • August 21, 2025
  • Review provided by G2

What do you like best about the product?
Interface is good and We can easily navigate through by filtering in search.
What do you dislike about the product?
Not many options in filters.
Alerts and AI rleated automations not supported
What problems is the product solving and how is that benefiting you?
It helps to check the logs quicker which helps in less turn around time during production issues.


    Program Development

Reliable Tool for Centralizing and Analyzing Logs

  • August 20, 2025
  • Review provided by G2

What do you like best about the product?
I like that Sumo Logic brings all my logs together. The search is quick, and it’s pretty simple to set up dashboards. It also connects easily with other tools we use.
What do you dislike about the product?
Sometimes Sumo Logic feels a bit slow loading large amounts of data, and it takes a while to get used to more advanced features. The pricing can also get high if you need to scale up.
What problems is the product solving and how is that benefiting you?
Sumo Logic solves issues with log management and security monitoring and provides real-time alerts.


    Computer & Network Security

It is Good and Friendly UI

  • July 30, 2025
  • Review provided by G2

What do you like best about the product?
Sumo Logic is helpful for real-time monitoring, log management, and security analytics. The main upsides include fast data insights, scalable cloud-native architecture, strong security features, and easy integration with many tools.
What do you dislike about the product?
Here are the main downsides of Sumo Logic:

Complex Query Language: Steep learning curve for writing complex queries.
Costly at Scale: Pricing can get expensive with high data volumes.
Limited Customization: Dashboards and alerts can be less flexible compared to some other tools.
What problems is the product solving and how is that benefiting you?
mentioned above


    Computer & Network Security

Helpful for logs and monitoring, but takes time to learn

  • July 29, 2025
  • Review provided by G2

What do you like best about the product?
It helps us track logs easily and monitor systems in real-time. Dashboards are good, and we can create custom views. Integration with other tools also works smoothly.
What do you dislike about the product?
Bit difficult to learn at first, especially the query part. UI can be confusing sometimes, and it's a bit costly for large data usage.
What problems is the product solving and how is that benefiting you?
It helps us find system errors and performance issues quickly. We use it for monitoring logs and getting alerts so we can fix problems before they affect users. Saves a lot of time for the team.