We have done ITSM. And for Citibank, we have done some process mining. I have done it for Citibank. And for accounts payable, we have done it for one of our clients. For resolution time and DSOs, on-time deliveries, all this is what we have done.
Celonis Platform
CelonisExternal reviews
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Great experience
What do you like best about the product?
It is great path to learn explore new opportunities and expel the skills to be vigilant in the desired feild. It is ease to use and implement. It's features are so handful for new user and have great support.
What do you dislike about the product?
It is currently well but should adapt new changes in technology.
What problems is the product solving and how is that benefiting you?
It helped in all type of analysis with ease of use.
Celonis experience
What do you like best about the product?
What I like most about Celonis is that it is a very interactive and user friendly process analysis tool. The tool also offers many useful features for process mining. Furthermore, implementation and integration are easy.
What do you dislike about the product?
What I like least about the application is the fact that two users cannot edit the same view or dashboard.
What problems is the product solving and how is that benefiting you?
Currently, Celonis helps me analyze processes and discover inefficiencies in processes. By discovering route causes and bottle necks, we are able to help teams continually improve their processes.
Process improvement enabler
What do you like best about the product?
Easy to use by not technical users and allows to calculate value of actions
What do you dislike about the product?
Is a very expensive tool so the ROI is a challenge
What problems is the product solving and how is that benefiting you?
Celonis allows us to spped up identification and implementation of actions to improve business processes
Celonis EMS - The perfect tool for Process Mining & more
What do you like best about the product?
Good usability for the end user. Free online trainings are well presented and updated, you can learn a lot in a short time. Fast response times of user interface. Up to par with current security standards. Possibility to integrate special security requirements of customers. Easy data source integration due to a high number of available standard connectors. Celonis EMS is provided as a SaaS solution, therefore it scalable and can be easily integrated in an corporate environment.
What do you dislike about the product?
Data jobs sometimes unreliable/failing. Communication with service desk cumbersome at times. Maintenance windows are not always outside of the business hours.
What problems is the product solving and how is that benefiting you?
It helps to deep dive into the processes and make data driven decisions, rather than decisions based on a gut feeling. It drives innovation and improves agility in the processes.
A Good Tool Just Got A Little Better
What do you like best about the product?
Updated data integration platform, ease of use, awsome support from lead value engineers
What do you dislike about the product?
New features are usally quite immature when they are released, it is quite exhausting and confusing to work with action flows, still not all features in Views available
What problems is the product solving and how is that benefiting you?
Drive innovation
Enhance decision making
Improve business process outcomes
Improve business process agility
Improve customer relations/service
Enhance decision making
Improve business process outcomes
Improve business process agility
Improve customer relations/service
Excellent Customer Oriented Support - Getting started is the challenge
What do you like best about the product?
Innovation, Usability, support of service, features to connect different systems to have a full process view and derive opportunities. Versatile in what area it can be used for what use cases. Creatitivity unlimited. Helps to increase efficiency.
What do you dislike about the product?
Not as much plug&play yet. This is getting better with the Kickstarter-Apps they provide to download and install.
Lack of process levels - you have a view of most common processes e.g. with most activities, but easy differenciation of process depth is not available.
Lack of process levels - you have a view of most common processes e.g. with most activities, but easy differenciation of process depth is not available.
What problems is the product solving and how is that benefiting you?
Enabling E2E views which involves several different systems. Getting data-based facts and analyses that otherwise are based on gut feeling only. Insights and suppossedly already known processes.
Celonis review
What do you like best about the product?
Market leader in process mining, we used to integrate our databases like GCP, hive, terradata etc and built dashboards & presented to leadership for value realization.
What do you dislike about the product?
high cost of professional services, challenges in value realization, data access and approval issues
What problems is the product solving and how is that benefiting you?
Process mining, identifyng bottlenecks in end to end processes, improve prcesses, identify automation opportunities etc.
Very good tool for the optimization of Celonis
What do you like best about the product?
Their fantastic professionals. Always ready to help with any kind of problem.
What do you dislike about the product?
Views Analysis is not ready yet for publishing. Lack of everything.
What problems is the product solving and how is that benefiting you?
Process Efficiency and Prevention problems.
One of the best Process Mining tools for extracting value from unused data in business processes.
What do you like best about the product?
The Process Explorer to give transparency to the process by being able to change the main KPIs quickly.
What do you dislike about the product?
What I don't like about Celonis is the prices, if we compare it with the competition it is way above its prices.
What problems is the product solving and how is that benefiting you?
Celonis in Santander's projects is above all providing transparency on processes, making it possible to discover inefficiencies that will lead to savings in many areas.
Povides valuable data visualization capabilities and highly stable solution
What is our primary use case?
What is most valuable?
I find Action Engine for notifying the user, and also Studio Spark, and knowledge models; all these features are useful.
Action flows are still very useful, like for notifying the user, notifications, alerting them, updating the tables, and notifying the approvals side for ITSM so that the on-time delivery would be increased or the resolution time would decrease.
What needs improvement?
I want to see improvements in terms of machine learning. In the future, there are a lot of things to do with machine learning, so I want to do that with Celonis.
Another area of improvement is implementation. So, in future releases, I would like to see a more streamlined implementation process would be appreciated, making it less time-consuming and more efficient.
Also, there is room for improvement in technical support.
For how long have I used the solution?
I've been using Celonis for three and a half years now. So, we use EMS.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It is a scalable solution. There are ten people in our team using this solution. We are looking to expand the usage of the solution.
How are customer service and support?
Customer service and support depend on the partnership we have with them, but they respond to us quickly within a day or two. We have good support, which is compared to other tools like UiPath, and Celonis has good support. We receive good support.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I was trying out Tableau before. I worked with it for three to four months. But Celonis is the first tool I worked with separately.
I also tested UiPath. But Celonis is better from a development perspective. Celonis is very compatible with the developer side because of the transformations that UiPath is doing; we have to download and do the necessary transformations in Visual Studio, and then we should upload it and test it in a test environment. I have seen that it's not that compatible compared to Celonis.
In Celonis, we have a custom building of KPIs and all, but in UiPath, we have only some metrics and aggregated functions we can use. We cannot customize the metrics like we can in Celonis.
Also, in Celonis, it's obvious how we can design our dashboard however we like, but in UiPath, we cannot do that. We can only adjust the VPN lens, which is not as good as what I feel. When it comes to extraction, it supports only a few things. They have only a few templates I have, where the service provides a hundred plus ads, which you cannot directly inject your data.
But in Celonis, you have the option to do that. When it comes to data science, you need a separate license for UiPath, which is another added cost. So, UiPath is, of course, is different from Celonis in various aspects.
How was the initial setup?
For Celonis, the initial setup depends on what type of connection it is. Suppose it's RTSM or something like that, we can have direct connectivity, or we can go with the extractor-based.
But when it comes to SAP or DNS integration and all, the installation of RSC modules, all these come in. So, it is a bit time-consuming if it's not a direct connection.
For me, it took three weeks for the connectivity with on-premise SAP. And for ITSM, it took eight days or something. And it also depends on the client's networking and the support we get from them, it all depends on that.
What about the implementation team?
For the implementation strategy, I usually get the tables I go to the table side, look at the unique keys and the relations between the tables, and then I construct the case table.
And then I go with the activities, what would the activities be, reporting, how can we do any transformation? Sometimes, when I was working with the Oracle database, there was a non-unique field term which is not a visible one. Then we converted it to the human-readable monthly date format on the transformation side.
And there's a US daylight saving logic that we worked on to make it more compatible and meaningful. When it comes to the dashboard side and scheduling, it helped with daylight saving.
And then all these installation transformation sites. I go with the data model building, trigger tables, and any simple interaction engine, we work on the table side, activity table, and case table mapping, which is managed to the end.
After all this, I load the data model, then I build the dashboard with the basic process explorer, then I go to the transformations, and they have a meeting with the client. This is how it's going on. Then, we build the KPIs depending on the use case they're looking for.
And also all these things, automation, action flows, action agent performance, root cause analysis, and the violations affecting the process. And then testing, we do a comparison with the source table and what we are getting before it's going to the client.
I needed three or four people for one process.
What's my experience with pricing, setup cost, and licensing?
The price is reasonable. It cost around $10,000. But when you're making an investment and considering the data aspect and facing transformations, you gain valuable insights visually. In comparison, I find Celonis to be less expensive than UiPath.
Which other solutions did I evaluate?
I just want to learn more tools for process mining so that I can have an idea of which tool works and I can understand the limitations of this tool. If you learn too many tools. So, I just want to get a grip on process mining tools.
What other advice do I have?
Celonis is a good tool. From my experience, it offers substantial value.
I would rate the solution a nine out of ten.
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