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External reviews

272 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Niels F.

Once set up - the only way is up

  • December 13, 2021
  • Review provided by G2

What do you like best about the product?
- Celonis gives you the transparency of how your operational processes flow through the activities.
- You easily identify opportunities to optimize your operational processes, which leads to cost savings.
- Celonis can help you to prevent unwanted process flows, which leads to improved process compliance.
- Business users and analysts can easily set up new dashboards and process analysis with only a few clicks.
What do you dislike about the product?
It takes a lot of effort and time to set up the process model properly. But once the model stands, you will quickly see results. In addition, it can be quiet hard to bring the tool in an operational use on a daily basis. Creating new roles within the organization and building up know-how can be difficult and requires strong support from the management. Therefore, Celonis is willing to help in the internal communication and does advise when it comes to setting up a process mining organization within a company.
What problems is the product solving and how is that benefiting you?
We are analyzing the accounts payable process with Celonis to improve our productivity, cut costs and make sure that our processes are compliant with external and internal requirements.


    Martin K.

Best Practices from Process Mining in Procurement

  • December 13, 2021
  • Review verified by G2

What do you like best about the product?
Celonis software visualizes the actual purchase-to-pay process. Now we can see from an undistorted perspective the entire course of each order, from creating the order proposal to the payment of the invoice to the supplier.

The Celonis company provides us with many benefits beyond the application. They regularly consult with us on application development, offer training and presentations, and provide us with a Business Value Architect who does an excellent job.

Software implementation was super easy thanks to the prepared installation packages and well-processed documentation.
What do you dislike about the product?
The implementation was easy, but the real challenge was to start generating value. Celonis is not miraculous. It is necessary to inspire all users within the organization to use it and begin to generate value requires hard work.
Otherwise, everyone's considerable time and effort will be lost.
What problems is the product solving and how is that benefiting you?
Celonis optimizes purchasing processes. The implemented solution brings the following benefits:

>> Streamlining the purchasing process
>> Increased transparency
>> Reduction of costs


    Pharmaceuticals

Bringing visibility to O2C process issues and unlocking value

  • December 13, 2021
  • Review verified by G2

What do you like best about the product?
Data driven approach to identify bottlenecks, helping to engage and convince stakeholders about the need of improve the process. Very fast to set up.
What do you dislike about the product?
No real downside. Challenge is to keep all parts engaged to execute actions - there is a lot to do.
What problems is the product solving and how is that benefiting you?
Problems: undesirable activities, reworks, touches in the O2C process that lead to longer cycle times.
Benefits: removal of reworks, resulting in shorter cycle times, improvement in otif and cash flow


    Insurance

A great technology that can do wonders in the right hands

  • November 24, 2021
  • Review verified by G2

What do you like best about the product?
Intuitive user interface, standout functionality when compared to other process mining solutions. Extremely versatile vis-a-vis it solutions for data extraction and automation of internal and external business functions.
What do you dislike about the product?
Some bugs have been reported by myself and others for YEARS and are still in the software. Fast paced development leaves its traces in the form of strange bugs or lack of functionality, that stand in stark contrast with the otherwise polished product.
What problems is the product solving and how is that benefiting you?
Process inefficiencies of any kind can be analyzed and abated, only limited by creativity and the willingness to actually change inefficient processes. Benefits can range from faster, more efficient and smoother processes to happier customers, to large amounts of savings. All dependent on the process.


    Information Technology and Services

Best in Class

  • October 20, 2021
  • Review provided by G2

What do you like best about the product?
So feature-rich. Almost everything is possible as far as process mining is concerned
What do you dislike about the product?
The Cost of the License is higher. This is the only factor that keeps few customers from opting for celonis
What problems is the product solving and how is that benefiting you?
Process Discovery, Mining, Transformation, Monitoring, Automation
Recommendations to others considering the product:
This is most versatile tool I have yet used for process mining


    Sunil R.

Best in market for Process Mining

  • October 05, 2021
  • Review verified by G2

What do you like best about the product?
Explorers like process explorer, Variant Exp, Action Engine, Conformance checker, and multi-data source support
What do you dislike about the product?
The technical expertise of backend SAP systems is required if customizing standard domains
What problems is the product solving and how is that benefiting you?
End to end operations overview and process overview task overview and automation as it supports inbuilt python capabilities via library Celonis_tools


    Oil & Energy

Powerful platform with deep insights into your own data

  • August 30, 2021
  • Review verified by G2

What do you like best about the product?
More and more new features, lot of opportunities to automate stuff
What do you dislike about the product?
It is difficult to implement every problem in PQL
What problems is the product solving and how is that benefiting you?
Gaining deep insights into own process data


    Utilities

Look at your data in new ways

  • August 27, 2021
  • Review verified by G2

What do you like best about the product?
The flexibility of the dashboards makes "what if" discussions more productive. Celonis has enabled us to take a deeper dive into our processes and related data and find efficiencies hidden in our old, static reports.
What do you dislike about the product?
Some of our process flows have so many variables that it is difficult to identify the bottlenecks, even with Celonis process mapping.
What problems is the product solving and how is that benefiting you?
In the first six months, we've made business cases for several process automations using the Celonis process insights to justify the change. The process automations implemented are saving 200 hours of labor a month, and we expect to double that in the next six months.


    Oil & Energy

The ultimate tool for uncovering process inefficiencies

  • August 11, 2021
  • Review provided by G2

What do you like best about the product?
One stop shop for process analytics with ability to analyse across data models (e.g. WMS, P2P, MM),
What do you dislike about the product?
Analyst unnecessarily restricting analyses.
What problems is the product solving and how is that benefiting you?
Complex material availability issues involving the use of WMS, P2P, and MM plug-ins, as well as more straightforward P2P efficiency improvements. The main benefits realized have been the reduction of Maintenance Orders technically completed without Post Goods Issue, improved material availability, reduced PR to PO cycle times, as well as working capital improvements, mainly in the inventory management space.
Recommendations to others considering the product:
Ensure the roll-out of Celonis is done with the entire organization in mind and with a long-term perspective. Ensure necessary roles/resources are engaged early on in the process and make sure that the use cases to be handled in each distinct BU / Function is clearly described.


    Banking

Celonis - An indispensable tools in your Operational Excellence journey!

  • July 31, 2021
  • Review verified by G2

What do you like best about the product?
The digital twin is an amazing feature to show the true variation in the process. Ability to look at the process from a 30,000 feet level to understand broad trends as well as zoom into an individual transcation seamlessly is very useful when doing root cause analysis. All the data needed for executing a Lean/Six-Sigma project is readily available. The dashboards can be customized to meet the needs of the business and tell the story in their langauage.
What do you dislike about the product?
Not necessarily dislike - more like challenges....
It is not a quick journey. It takes time and effort to establish conenctions to the right tables in the SOR's. Still needs a lot of resources to come together to make the deployment siccessful.
What problems is the product solving and how is that benefiting you?
We are using Celonis to help us identify opportunities to improve our Operational effectiveness. We are still early in our journey; but the results have been very promising!