Celonis Platform
CelonisExternal reviews
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Powerful software and company bringing technology and methodology to improve processes
What do you like best about the product?
Celonis put process mining on the map, globally. Celonis grew from process discovery to analysis, to conformance, to enhancement and is now expanding fast to become a one-stop shop for complete process management.
What do you dislike about the product?
Licensing model; need to buy new functionality separately
What problems is the product solving and how is that benefiting you?
Allowing process experts to visualize, analyze, improve and monitor processes end-to-end, across departments; triggering improvement actions, engaging process experts and owners.
Easy to use, great performance
What do you like best about the product?
Strong functionality, performance, easy to use
What do you dislike about the product?
Dashboard functionality is okay, but not great,
What problems is the product solving and how is that benefiting you?
Consolidation of processes
identifying bottlenecks
Reduce process risk
identifying bottlenecks
Reduce process risk
Our experience of using Celonis for AP process mining has been very exciting.
What do you like best about the product?
Quick and easy way of analyzing data and identifying outliers
What do you dislike about the product?
Integrating multiple applications for creating one process flow
What problems is the product solving and how is that benefiting you?
For AP process; Improving cash discount capture has been a good win
The current experience are very good
What do you like best about the product?
analysis in short time
good overview about the processes
flexible system to create your own analysis
good overview about the processes
flexible system to create your own analysis
What do you dislike about the product?
in the beginning the number is overwhelming
What problems is the product solving and how is that benefiting you?
reduction of blocks in the order
reduce the manual work
reduce the manual work
Recommendations to others considering the product:
very good system, easy to use and the effect is great
very powerfull tool for process analyses
What do you like best about the product?
Very userfriendly. Helpfull for process analyses
What do you dislike about the product?
High Costs concerning Cloud Space and License
What problems is the product solving and how is that benefiting you?
Creating high tranparency in our business processes. Discover inefficiencies.
Process Mining in Medical Device Manufacturer
What do you like best about the product?
Once we get data, we can quickly model the process and leverage pre existing analysis to shorten our time to value.
What do you dislike about the product?
Takes alot of time to internally get data. Cannot simulate changes or improvements
What problems is the product solving and how is that benefiting you?
Order to Cash, Procure to Pay, SFDC Case Management, Manufacturing. We've been able to find inefficiencies in our processes and specific team based improvement plans
Recommendations to others considering the product:
Need to take into account the internal change management, long term improvement efforts and how to get data prior to starting process mining.
Excellent customer experience, both with the use of software and Celonis team support.
What do you like best about the product?
Very good experience both with the use of the software and with the support of the celonis team. The team is always available to help in whatever is necessary, from the first steps to the most complex developments, always involving a lot of professionalism, wisdom and commitment.
What do you dislike about the product?
The complexity of development of some analysis and PQL formulas.
What problems is the product solving and how is that benefiting you?
We can have a friendly view of our processes in an integrated way, which helps us make decisions to improve our processes and gain more productivity. In addition, we configure e-mail alerts sent directly by the Celonis software whenever a pre-established condition is reached, helping in quick decision-making, mitigating some bottlenecks in the process.
And with the online interface, we can keep up with our process from whatever we are.
And with the online interface, we can keep up with our process from whatever we are.
Supports full transparency on process performance and improvement potential
What do you like best about the product?
Can analyze and integrate process data without expensive interfacing
What do you dislike about the product?
the process explorer. It should be much more matured in terms of showing clearly (aggregated bottlenecks) regarding the Process Domain Performance (KPI's) . It also should be limited to process variation as the number of activities, not the number of connections necessarily, or it should be possible that an easy filter can be applied to deselect certain process activity characteristics (select/deselect SOX activities, standard process activities, commercial activities, quality activities , etc.)
What problems is the product solving and how is that benefiting you?
Process Performance monitoring on ERP processes (O2C, P2P, AP, AR, INV, PROD) SNOW, SFDC, MES.
Improvements: Customer Lead Time, ITO, AP on time payments and process efficiency, customer complaints handling, etc. In roll-out: Footprint analysis, E2E supply chain improvements.
Improvements: Customer Lead Time, ITO, AP on time payments and process efficiency, customer complaints handling, etc. In roll-out: Footprint analysis, E2E supply chain improvements.
Recommendations to others considering the product:
1) define clear business goals/objectives. 2) set up a clear governance structure. 3) secure top executive sponsor. 4) build strong technical competence with experienced people. 5) ensure Business and IT alignment on long term goals. 6) set up multidisciplinary team with domain experts on Business Processes, Applications and Data & Analytics .
Demanding ramp-up phase BUT incredible helpful in generating process transparency
What do you like best about the product?
Celonis helps to display complex processes in a transparent way. Especially the speed in identifyfing process paths which do not match with the defined process standards is outstanding. Furthermore Celonis gives you the ability to drill down from the whole data set, e.g. of 2 years, to a rather specific data set with just those showing the "friction" in a certain processes is extremly helpful.
Especially the different abilities to filter through the data are very helpful. You can define specific process patterns and the set of cases fulfilling the restrictions will be generated. Based on that set single cases can be selected and examined in the ERP-System together with the assistance of Celonis. The ability to find a selection of cases meeting certain criteria and the ability to examine them very fast is a real driver for finding friction in processes.
The graphical programming opportunity for the actual analysis is very helpful. It gives you the ability to modify existing tables very fast and helps to implement new components which address further analysis question easily.
Especially the different abilities to filter through the data are very helpful. You can define specific process patterns and the set of cases fulfilling the restrictions will be generated. Based on that set single cases can be selected and examined in the ERP-System together with the assistance of Celonis. The ability to find a selection of cases meeting certain criteria and the ability to examine them very fast is a real driver for finding friction in processes.
The graphical programming opportunity for the actual analysis is very helpful. It gives you the ability to modify existing tables very fast and helps to implement new components which address further analysis question easily.
What do you dislike about the product?
The basic idea in Celonis is that you connect it to your ERP-System. Based on the actions taken place, this means that specific fields in the tables of your ERP-System has been addressed, Celonis builts up an activity table. That activity table is the backbone of the whole process mining model. So in fact you need very good skills in SQL in order to build up that acitvity table. If you could not provide those skills in-house you have to get them by deploying a consulting company, which provides them. Often this generates high costs. It is desirable that Celonis implements a more easy way, e.g. an graphical coding opportunity to build the required activity table. Especially for customers who have a highly customized ERP-/SAP-System this would give them the ability to build up the backbone of their data mining model on their own, which on the on hand side increases the understanding for the data mining model and on the other hand side save high costs in the implementation and validation phase.
What problems is the product solving and how is that benefiting you?
Mostly we address the problem of generating process transparency. We feel that we have an enormous number of paths/ variants in order to get a specific thing done. Celonis is able to show this high number of paths. So we can identify rather disirable paths and non-disarble. The idea is that Celonis is used as a tool in order to ensure that we will take the easy and efficient way, which we have identified with Celoins, in the future to getting things done. Furthermore we want to use Celonis as an assistance tool, e.g. to ensure that we use all the available cash discounts. This will directly save us important money.
Recommendations to others considering the product:
I would recommend every company having a lack of process tranparency to contact Celonis. Once you recognize the potential of process mining and in fact the potential of Celonis for your organization you will wish to deploy it. I think in the end you will see Celonis not as a software which is deployed for a specific time in order to achive some project goals - You will come to the mind that Celonis or a process mining software is a constant companion in daily business in order to achive sustainable process efficiency.
Trying to improve customer experience with the application and show the potential benefits.
What do you like best about the product?
I really enjoy the process mining experience by "playing" with the process/variant explorer. I can drill down to such a detailed level so that the customer is convinced and at the same time impressed by the power of the tool. Procurement is back as a major player in P2P, thanks to Celonis.
What do you dislike about the product?
I would like to see more PQL formulas available and faster processing times for complex calculations in front end.
What problems is the product solving and how is that benefiting you?
Everything from P2P process. Currently working on GR/IR accounts clearing reporting. Last month we implemented the Supply chain exposure for our P2P NatCos.
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