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Powerful tool to act on business process inefficiencies even before they occur
What do you like best about the product?
Celonis EMS proofed the ability to unveil the real processes being executed under the hood of our systems, helping us to explain already known inefficiencies and to find new ones. Its most important feature is the ability to act immediately on the processes through direct instructions to the end users or by interacting directly with other systems. And since we're talking about identifying patterns in processes, it's even possible to anticipate them and act even before the problem ahead occurs.
Just one word on the Celonis people and teams that are always ready to help and make things work the best for us as a customer. It’s been a constant path of mutual learning and contribution to make things happen.
Just one word on the Celonis people and teams that are always ready to help and make things work the best for us as a customer. It’s been a constant path of mutual learning and contribution to make things happen.
What do you dislike about the product?
Process Mining isn't "Process Magic", which means there is still some effort and knowledge of the process needed beforehand to instruct the tool on how to "mine" the process for you, mainly if we’re talking about processes that were never explored with Celonis before. There could be a friendlier tool to link the business data to Celonis allowing faster integration and easier data transformation.
What problems is the product solving and how is that benefiting you?
We’ve thoroughly analyzed our credit recovery process and we were able to observe some of the inefficiencies we already knew but also to discover new ones. Once we found their root causes, we let Celonis notify the end users to execute the most important activities. By focusing the users on what to do first and when, we were able to reduce the time to recover credit which is crucial to our activity.
Recommendations to others considering the product:
Make sure you don't get confused by the similarity of some of the visuals that Celonis provides with those that you find in BI tools. Celonis will give you a very accurate vision on how your processes are being executed and, more than that, it will allow you to immediately act on them. If you go for a Proof-of-Concept before you take a decision, make sure you get a solid use case that can show these features working right from the start. Also, don't be afraid of your first reaction when the results start showing up. It will be something like “I’m pretty sure that can’t possibly be right” but be prepared because… maybe it is. Don’t forget Celonis will be looking for what’s happening “under the hood” and sometimes we’re happy that the car is running fine but we’re not aware it could be running much more efficiently and excelling in its performance.
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Great in management and review of business processes. Great collaboration.
What do you like best about the product?
Collaboration with the service provider and with the software itself; rapid integration with our environment, solving very quickly problems that seemed really complex
What do you dislike about the product?
small problems in post integration service in the resolution of performance problems
What problems is the product solving and how is that benefiting you?
The complete management of some end-to-end core business process during this hard year
The future of process re-engineering based of transformation big data into information
What do you like best about the product?
A ground breaking technology that allows full visibility of our processes, identifying weak spots and bottleneck and making is easy and intuitive to act. The right leverage to transform data to information and to go from process sample analysis to full data analysis.
What do you dislike about the product?
Complex adaptation of pre-developed extractors with our company's infrastructure requirements.
What problems is the product solving and how is that benefiting you?
Improve Purchase to Pay process, remote process bottlenecks, increase productivity, reduce costs, increase transparency
Great journey to Process Improvement
What do you like best about the product?
Ease of use, and speed of analysis, product features
What do you dislike about the product?
New pricing model, and less value for money for customers
What problems is the product solving and how is that benefiting you?
Process Visibility, and process improvement
IS Director, Business Process Support Services
What do you like best about the product?
The level of data and insight available for business process execution.
What do you dislike about the product?
The action engine is not available for on-premise users.
What problems is the product solving and how is that benefiting you?
We have found several use cases for Celonis. We are leveraging the insight engine to identify process inefficiencies or non-compliance. provide efficiencies in the internal audit process and process metrics.
Recommendations to others considering the product:
RFP implementation services. Found a broad spectrum of costs between consulting firms.
Essential tool to improve OTC processes and automate them
What do you like best about the product?
Live data from the ERP in a format/analysis you can devise according to needs
What do you dislike about the product?
Maybe the datamodel could be more flexible and new connections possible according to needs of a dashboard
What problems is the product solving and how is that benefiting you?
We are only at the start of the process, specifically for my project I now have ways to track DSO success and also anticipate on billing error rate for customers who will be onboarded into e-invoicing automation.
Celonis has given us the tools to transform our Supply Chain
What do you like best about the product?
Celonis is incredibly user friendly and enabled our organization to become more agile. We use this tool to transform our data into actionable tasks and are constantly updating the dashboards as we improve as an organization. It has allowed us to keep raising the bar to better service our customers. Celonis has brought so much visibility to our data that would never have been possible without this tool. We can drive to the true root cause of our process gaps with ease.
What do you dislike about the product?
Nothing to note. Celonis is meeting all of our expectations.
What problems is the product solving and how is that benefiting you?
We have been able to examine our processes and uncover how we could eliminate waste, increase our On-Time Delivery rate, improve customer satisfaction and be more aligned as a Supply Chain. We can now quickly spot process gaps, implement solutions, and monitor their control plan directly in the tool. Pre- Celonis, we would talk about KPI's - but now we can take meaningful actions to improve our business. Celonis has helped us develop a very clear project pipeline and it has brought us closer as an organization by breaking down silos and allowing our whole team to view unemotional data at face value. Celonis has enabled us to go from firefighting to see clear lines of accountability at all steps in our Order-to-Cash process. Lastly, we have been able to turn almost everything into a KPI that can be tracked and managed, so at the management level - we know exactly where we have value leakage - and exactly what steps we need to take to close the gaps.
Recommendations to others considering the product:
Ensure you have top down leadership support. Ensure you have a solid support team internally. Those in the analyst roles should have good subject matter expertise, project management skills, and analytical skills. We had a small dedicated project team that really drove our organizations transformation.
Celonis provides great support and is an amazing tool
What do you like best about the product?
visual processflow and switch between variants, activities and connections to deep dive into single tasks and identify possible process improvements and make the processes more efficient.
What do you dislike about the product?
we are still in the phase of getting all setup and start analyzing different workareas.
no dislike at this stage. you need to get used to the system as any other tool first.
no dislike at this stage. you need to get used to the system as any other tool first.
What problems is the product solving and how is that benefiting you?
see above
we are still in the phase of getting all setup and start analyzing different workareas.
we need to get used to the system as any other tool first but started with review and raising process queries with the business.
we are still in the phase of getting all setup and start analyzing different workareas.
we need to get used to the system as any other tool first but started with review and raising process queries with the business.
Celonis is more than just process analysis
What do you like best about the product?
We use Celonis not only as a process analysis tool, but also as a monitoring tool and workflow system. With the help of Celonis, you can keep an eye on your processes at all times. You can analyze weak points and continuously improve your process performance. Different decision-making levels have a transparent overview of how actual processes run internally. Optimizations can be implemented directly with Celonis.
What do you dislike about the product?
Celonis requires a clear focus internally on data analytics, making data-driven decisions and implementing process optimizations. Therefore, you need clear and unambiguous management support to introduce and implement process improvements in your organization.
What problems is the product solving and how is that benefiting you?
We have optimized the communication process in order processing through the use of Celonis and thus massively improved throughput times and quality in order processing. Open order items are routed to the responsible processing point in the company in a targeted manner as required without any loss of time.
Recommendations to others considering the product:
Good preparation before Celonis is implemented. Clarification of the responsibilities and special attention to the existence or creation of resources for data analysis and data science.
Training was easy and support was available
What do you like best about the product?
The process mining explorer was extremely helpful to show the visual connections between the various steps
What do you dislike about the product?
Requires time to explore individual cases and reasons behind the insight. This is a must in order to demonstrate to the business why deviation occurs.
What problems is the product solving and how is that benefiting you?
Understanding where the rework is happening. Benefits to date: demonstrating where the errors are in the process
Recommendations to others considering the product:
There's alot of information that it uncovers, ensure you have management support.
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