In general, I benefit more from cost optimization, revenue increase, or, in other cases, customer satisfaction because it's better to work with this kind of streamlining that supports people during the workday.
Celonis Platform
CelonisExternal reviews
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Enables a data-driven approach to process analysis and helps generate cost savings
What is our primary use case?
What is most valuable?
This tool allows me to discover value before discussing technology. It's the first solution that combines business competence and capabilities with technological capabilities. With Celonis, I discuss processes and root causes, analyzing the bottleneck resource process. There is an app centered around a data-driven approach. I can create the model and, in a data-driven way, map processes using technology that supports people in investigative activities by finding root causes where processes falter. Celonis emphasizes that these goals aim to generate cost optimization.
What needs improvement?
Celonis needs to improve the feature channel. They should incorporate more generative AI elements into their solution. Today, with tools like Microsoft's Copilot, Chargebee, Gemini, or Cloudy, it is essential for the Celonis solution to have their services and solution models integrated with GenAI.
For how long have I used the solution?
I have been using Celonis for about one year bsince my first contact with Celonis was one year ago.
What do I think about the scalability of the solution?
At the moment, I'd rate scalability six or seven out of ten. The list of use cases doesn't cover the entire process or the whole piece.
How are customer service and support?
I rate technical support a six out of ten. It depends on the value of the contract. If I have a large contract, Celonis supports the partner with architect solutions or other technical profiles. However, if I have a small contract for a minor client, the partner works alone.
How would you rate customer service and support?
Neutral
How was the initial setup?
At the moment, I don't have an answer since I have just started a profile value project with Celonis. In this case, this kind of phase doesn't require implementing technical elements. I have access to a preconfigured platform.
What was our ROI?
I have different kinds of savings, however, the first saving is cost optimization.
What other advice do I have?
My company is a consulting company, similar to Accenture or PWC. At the moment, I would give the solution an eight out of ten. Celonis is a good idea to change the way processes are considered in a company. It may not be perfect yet, however, it's the best way if the organization wants to approach processes with a data-driven approach.
Which deployment model are you using for this solution?
Public Cloud
Visual dashboards provide insights while setup demands niche expertise
What is our primary use case?
I work with Celonis at the moment, and my team is moving to S4HANA, which also somehow includes the Signavio solution. We probably use it for many tasks, such as monitoring lead times, looking for products that are available in stock earlier than predicted, checking incomplete orders, and doing some automation. For example, if a product should be there and isn't, I write back some reason codes into the system, creating some action paths as well. It's mostly for order processing.
What is most valuable?
It provides a visualization of the process itself, giving a very good synthesis of performance and helping me find improvements. For example, if the product is credited to be available two weeks from now for shipment, and Celonis scans the whole SAP and says it is available a few days earlier, then I can ship it out, making the customer happier. Or if some lead times are very slow, I can determine whether it is due to slow manufacturing, a warehouse problem, or other issues, providing very good insights into the process.
We have complex end-to-end processes, and it makes sense of them easily. I have many visual dashboards that provide insights, enabling execution steps and problem-solving.
What needs improvement?
It requires specialized expertise to set it up in the backend. I need knowledgeable data and process people who understand the tool and also my processes. Ultimately, I need niche expertise, combining strong SAP knowledge with Celonis competency. The pricing could be improved as well.
For how long have I used the solution?
I have used the solution for four to five years.
What do I think about the stability of the solution?
It's super stable. I have a few issues, yet it's very, very stable. I would rate it more than nine or ten.
What do I think about the scalability of the solution?
It absolutely is scalable.
How are customer service and support?
Customer service was super helpful and super responsive during the deployment.
How would you rate customer service and support?
Positive
How was the initial setup?
It takes just a couple of days, yet to use it well, it's important to know what I want to use it for and the best way of setting it up. Change management is hard, however, the tool is really great.
What about the implementation team?
I'm not an IT person; I'm more on the usage side. It is completely handled by our IT department. I was helped by Celonis experts when deploying the product, utilizing third-party services.
What was our ROI?
I did quite an in-depth review of the use cases I deployed and the outcomes. In my opinion, there's a positive return on investment. Each project contributes differently; some bring customer satisfaction improvements, some reduce inventory levels, and some reduce operational costs. However, it's very hard to assign just one number.
What's my experience with pricing, setup cost, and licensing?
I think it's relatively expensive, but it's also good. It's a good product, albeit on the expensive side.
Which other solutions did I evaluate?
At the moment, I'm working with Celonis, yet Signavio is also coming into the picture in the future, which I have no idea about yet. I want to learn more about it.
What other advice do I have?
My overall review rating is eight. I advise others to ensure they understand what the tool is capable of to maximize its potential.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Marktführendes Process Mining Tool
What do you like best about the product?
Continuous innovations and further development of the tool enable participation at the forefront of process mining. Simple and structured usability allows for quick applicability in the company.
What do you dislike about the product?
Price and Licensing Model (Quality probably has its price)
What problems is the product solving and how is that benefiting you?
Process transparency is now provided with Celonis. Continuous tracking of KPIs to improve processes. Inefficiencies identified and analyzed due to increased manual activities.
User-friendliness and insights
What do you like best about the product?
Holistic approach to process improvement, from initial analyses to optimization and automation. Simple training for new users.
What do you dislike about the product?
Continuous release of new features and thus adjustments in alignment and usage.
What problems is the product solving and how is that benefiting you?
Transparency about E2E processes, basis for data-driven process improvement
Celonis never fails to amaze us with their feature
What do you like best about the product?
Keep on adding the new features and enhance the tool experience
What do you dislike about the product?
Need more AI capabilities and customisation based on the business requirements
What problems is the product solving and how is that benefiting you?
Celonis help us analyze our complicated payroll process in more easier way
Process Mining
What do you like best about the product?
Process Discovery from the holistic to the granular level. End to end process view along with all the standard and customized KPIs in single view.
What do you dislike about the product?
Integration with other source systems.
System reusablity for next steps.
No suggested solution for the problem identified.
System reusablity for next steps.
No suggested solution for the problem identified.
What problems is the product solving and how is that benefiting you?
Process discovery with business analysis, process insights with user friendly UI.
Powerful and complex business tool
What do you like best about the product?
QoL features and amount of them; constantly improving ease of use; number of compatible source systems or other tools available e.g. in Action Flows; dedicated customer service team; user friendly UI
What do you dislike about the product?
Some of the features take too long to load and sometimes I feel like they shoud be 'saved' once loaded 5 minutes before the next load [maybe there is a better way to describe it, sorry].
What problems is the product solving and how is that benefiting you?
From our organization perspective the biggest strenght of Celonis is ability to integrate with multiple source systems, very efficient data pulling from our main system [SAP], variety of possibilities to transform the data and use it [analytics, reporting, automations]. There is real value realised and still even more potential for the org.
Challenging journey adapting to our very customized reality but also very rewarding and profitable
What do you like best about the product?
The proximity to our interlocutors
Strong dynamic of change
Strong dynamic of change
What do you dislike about the product?
Some empty responses when interacting with the service desk
What problems is the product solving and how is that benefiting you?
Visibility over processes allowed us to discover inefficiencies, some of which are being resolved using Celonis
Celonis feedback
What do you like best about the product?
The most upgraded & user friendly Tech. Easy to Use & can take tones of data
What do you dislike about the product?
cost & user limitations.
They can improve with enterproce packadges.
They can improve with enterproce packadges.
What problems is the product solving and how is that benefiting you?
We are process mining the HR & Finance processess. The tech is helping us to get exact bottlenecks.
3 year of Celonis in Procurement and Accounts Payable
What do you like best about the product?
Celonis is a very balanced solution. It allows the company to visualize data as never before, taking insights and leveraging them to automate and change processes.
What do you dislike about the product?
The biggest problems of celonis are the following. The first one has to do with the support, sometimes we have bugs or problems with celonis that we cannot solve and celonis support takes a lot of time to really help and solve the problems, additionally o give them information about the problem and they keep asking for the same information over and over again. The second problem is how slow celonis gets, we have already open tickets about it but they cannot give as an explanation or a solution.
What problems is the product solving and how is that benefiting you?
Duplicate invoices, Purchase order leadtime reduction, Pending Purchase Orders, Currency checker...
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