I use it to understand the process to see whether we have the bottlenecks. To map the quotas. And to see if that way, which is the information flowing immediately. Hoping how bad this thing is in the process.
Celonis Platform
CelonisExternal reviews
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Allows users to go through data easily and visualize processes and offers good scalability
What is our primary use case?
How has it helped my organization?
We're currently visualizing data in the tools. We're setting up a proxy to pay some NetSuite and PTP. We're also analyzing data and visualizing QPI. So, we've been reviewing work, gathering data, putting everything together, and visualizing it in Celonis. It's been helpful in that way.
We're not even using Celonis to its maximum capability. There's still much to discover about how this tool is developing.
What is most valuable?
One of the best aspects is the ability to match documents for intercompany transactions. We use this a lot, and it's very helpful.
Because we need to understand what's happening within the company when we have internal transactions and charges between business units, this used to be done manually. Now, with Celonis, we can match them automatically and in real time. That's been helpful.
What needs improvement?
It could be less expensive.
For how long have I used the solution?
I have been using this solution for a year. I work with the latest version.
What do I think about the stability of the solution?
I would rate the stability a ten out of ten. It's very good. It offers good data consistently. It's somehow standardizing the way how the information is provided, and all those dashboards are very useful. So, it's a very good tool. We like it here.
What do I think about the scalability of the solution?
I would rate the scalability a ten out of ten. It is very easy to scale. It works globally. I can analyze data globally. I can go see the process end-to-end for various streams. It's a very good tool.
We have high-profile managers and directors using Celonis for the outcome. They are not working with Celonis per se, but they are using the outcomes and the results of the website.
There are around 50 end users using this solution in my company.
It's used every single day. The data is uploaded daily automatically from SAP. So, all the data is gathered, and the functionality gives value.
We plan to increase the further usage. We want to extend it to another team, but it's about budget and cost. So, we will see how we will do that.
How are customer service and support?
We have an internal team. The team who works with the product, addressed the technical support. The result was satisfactory.
How would you rate customer service and support?
Positive
How was the initial setup?
I did not have direct experience with the deployment process. But from what I saw, it was not so hard. What was pretty pretty straightforward. It's working very, very well with SAP.
I would rate the initial setup an eight out of ten, with ten being easy. I believe it took a couple of months to deploy.
What about the implementation team?
The deployment process was handled in-house. We have a team that takes care of the maintenance and updates. There were five to ten people involved.
They work in continuous improvement as Celonis implementation, execution, or whatever.
What was our ROI?
We have seen an ROI. We are spending less time gathering and analyzing the data, actually, not just analyzing or putting together any contracting dashboards and tables whatsoever. So, calculating the KPI. It's very useful in this research.
I would rate this return on investment seventy percent, where one is zero percent, and ten is a hundred percent return on investment.
What's my experience with pricing, setup cost, and licensing?
It's pretty expensive. I would rate the pricing an eight out of ten, with ten being expensive.
What other advice do I have?
It works very well if you have money. It is working very well on a single version of Celonis, meaning if you have one ERP globally, all are already implemented. If you have many, it's a bit more difficult. But if you have only one ERP across all these teammates in the group, this is a nice tool to use.
Overall, I would rate the solution a nine out of ten because it is expensive.
A scalable tool that offers features allowing users to see all the digital footprints related to processes in a particular environment
What is our primary use case?
I use the solution to deal with API processes, to understand business flows, and end-to-end processes.
What is most valuable?
The most valuable features of the solution are Celonis Process Explorer and Variant Explorer, which allow users to see all the digital footprints related to processes.
What needs improvement?
With Celonis, the way to use the product is one of the main difficulties users face in our company. In our company, we use Celonis for analysis, KPIs, and dashboards, and though the creation of new views is not too difficult for me, I cannot use all the luxurious things that we use in Celonis in our company while dealing with the analysis part. In general, the tool is easy to use, but our company doesn't get the luxury of using all the components in the analysis area of the product.
For how long have I used the solution?
I have been using Celonis for a year. My company has a partnership with Celonis.
What do I think about the scalability of the solution?
In terms of scalability, Celonis has more potential than Tableau and Power BI. Scalability-wise, I rate the solution a nine out of ten. Celonis is a wonderful tool, so you cannot find any drawbacks at the right moment.
How are customer service and support?
My company connects daily with Celonis' technical support team. Celonis' technical support team is very supportive, and our company can reach out directly to the support team if we have any queries.
Within a day or two, the technical support team of Celonis solves our company's issues.
I rate Celonis' technical support team a seven out of ten.
How would you rate customer service and support?
Neutral
How was the initial setup?
In Celonis, when our company has all the configuration permissions, then the initial setup phase becomes easy, especially when we want to connect to their source system. Otherwise, users can use Slack to deal with the product's initial setup phase, which is an easy process. The source system makes documentation available in Celonis, so it is not difficult for anybody to deal with the product's setup phase.
The solution is deployed on the cloud, and if you don't want to connect to the systems, then it can always provide the data in a flash file.
Celonis doesn't need users to follow a deployment process since one has to just give users access to Celonis EMS to users so that they can see the process flow. There are no deployment issues in Celonis, and once any model is built with the product, our company has to provide training to the client on how to use all the dashboards and KPIs with Celonis Process Explorer and Variant Explorer.
What's my experience with pricing, setup cost, and licensing?
Though Celonis is a bit pricey, it is worth it.
What other advice do I have?
I suggest that others who plan to use the solution first use Celonis Academy Training.
With Celonis, my company builds apps and publishes them in marketplaces, and if anybody wants to use a particular app, then our company builds it for them, after which they can download it or purchase it from us.
I rate the overall tool a nine out of ten.
Helps me achieve operational efficiency in IT consulting
What do you like best about the product?
What I like best about Celonis is it's unparalleled ability to provide deep insights into our IT processes, empowering us to optimize workflows and enhance overall efficiency.
What do you dislike about the product?
Occasional complexity in setting up customized analyses can be a bit challenging. A more intuitive configuration would be beneficial for users.
What problems is the product solving and how is that benefiting you?
Celonis is instrumental in solving complex process-related challenges by providing comprehensive insights through Process Mining. This benefits me as a Business Analyst by enabling a profound understanding of IT processes, facilitating data-driven optimizations, and ultimately enhancing operational efficiency at Indus Net Technologies. It streamlines workflows, identifies bottlenecks, and ensures a more streamlined and effective approach to IT consulting.
Process Excellency
What do you like best about the product?
Helps at looking the processes in depth.
What do you dislike about the product?
Sometimes may find difficulty on data connection
What problems is the product solving and how is that benefiting you?
Helps in finding out inefficiency in the process and also helps to automate certain tasks which helps in realisation of business value
Celonis review
What do you like best about the product?
The easy interface and presenting the data in a detailed way.
What do you dislike about the product?
It is not that user-friendly. It is quite critical to for me to use the data oevr the websitr
What problems is the product solving and how is that benefiting you?
From celonis I am getting the actual data with detailed version in easy interface. This is the best tool to pull data within few minutes and present to the teams.
Celonis
What do you like best about the product?
Response time, It's process mining and execution management software. Easy integration.
What do you dislike about the product?
Process mining use cases, these cases sometimes are not so relevant.
What problems is the product solving and how is that benefiting you?
Decreased man hours, easy integration with existing systems from other solution providers
Unlocking Process Excellence with Celonis Foundation
What do you like best about the product?
I recently had the opportunity to explore the Celonis Foundation, and it left a lasting impression on my understanding of process optimization. The foundation's commitment to empowering organizations with cutting-edge technology is commendable.
What do you dislike about the product?
Learning Curve: While the interface is intuitive, mastering the full capabilities of Celonis Foundation may require a bit of a learning curve. More guided tutorials could be beneficial for new users.
Access Limitations: As a student, I faced some challenges accessing certain advanced features. A more flexible access policy for educational users could enhance the learning experience.
Access Limitations: As a student, I faced some challenges accessing certain advanced features. A more flexible access policy for educational users could enhance the learning experience.
What problems is the product solving and how is that benefiting you?
Solution: Celonis identifies inefficient processes by analyzing event logs, providing a visual representation of how processes are executed.
Benefit: This helps streamline workflows, reduce redundancies, and improve overall operational efficiency.
Benefit: This helps streamline workflows, reduce redundancies, and improve overall operational efficiency.
Powerful and Business Centric tool
What do you like best about the product?
It is evolving at high pace and it's all about making business processes more efficient you can mine, analyse and create dashboards for visualisation at the same platform and many more things like automate your business processes. So much to do and so much to learn with Celonis.
What do you dislike about the product?
Well the same thing it's evolution at high and it's changing daily from navigation to everything you literally have to be in touch with the tool daily to keep up.
What problems is the product solving and how is that benefiting you?
The deviation a process go through and what should be the ideal steps and what we can do to make it more efficient and how to do it.Also, make it less human centric and tell where we can reduce or remove human error by automating the step or the whole process.
Experience in Celonis as Data Engineer and loved the work on Celonis process mining than other tool.
What do you like best about the product?
Celonis is the best process mining tool that others, I really loved to working on Celonis, its Data transformation, Data modeling and analysis best way to map the process and handle the data as per business requirements.
What do you dislike about the product?
Sometimes getting kind of glitch or error while working on Celonis but Celonis team will support us to resolve them.
What problems is the product solving and how is that benefiting you?
Celonis support to understand how process is going through and helps us fulfill business requirements as per the need.
Best Platform in the market
What do you like best about the product?
Lot of offers in place from Celonis. It has its in-house Pql used to create dashboards and tight coupling with SQL. Celonis has the latest methods to create an excellent dashboard for the leadership view
What do you dislike about the product?
Celonis has too much to offer that it is confusing sometimes as to what should be considered and what not.They dont have updated documentation and also troubleshooting support is not available if you want to use data extractor on prem
What problems is the product solving and how is that benefiting you?
it has simplified our PR/PO process. Account receivables, Reconciliation,Oracle related process and many more. It is also having action skill who provides process automation
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