We have done ITSM. And for Citibank, we have done some process mining. I have done it for Citibank. And for accounts payable, we have done it for one of our clients. For resolution time and DSOs, on-time deliveries, all this is what we have done.
Celonis Platform
CelonisExternal reviews
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A full stack tool for business analysis and process automation - Celonis
What do you like best about the product?
Celonis is very much efficient and easy to use for process mining. Importantly realted to SAP and other popular data sources.
When you compare with other competitors like Signavio, Celonis is powerful mainly the Action flows giving Celonis more power. As of my knowledge having more than 8 years of experience in Business process automation which includes RPA and some workflow technolgies. Actions flows is so efficient and have many ready to use connectors for all most all of the cloud products, No other competitor in the indistry have the same capabilities,
And the object centric process mining is a revolutionary in this domain of process mining and process analysis. It is giving more clear insights and undestanding for business users.
The filtering of results is very simple and efficient and also writing of KPIs using the filters also simple.
When you compare with other competitors like Signavio, Celonis is powerful mainly the Action flows giving Celonis more power. As of my knowledge having more than 8 years of experience in Business process automation which includes RPA and some workflow technolgies. Actions flows is so efficient and have many ready to use connectors for all most all of the cloud products, No other competitor in the indistry have the same capabilities,
And the object centric process mining is a revolutionary in this domain of process mining and process analysis. It is giving more clear insights and undestanding for business users.
The filtering of results is very simple and efficient and also writing of KPIs using the filters also simple.
What do you dislike about the product?
Celonis is great but needs some improvements.
Documentation : For many of the marketplace solutions there is no clear documentation.
Centralised scheduler needed: It is imporatnt to have a centralised scheduler to look all the data jobs and schedules at one place. So that we can manage data jobs and schedules easily.
It will be great if we can highlight the tables which are getting extracted but not used in any Tranfermations or anlyisis. So that we can use the APC efficeinetly.
It will be great if we can have centralised credentials store. We can store and share credentials to different access levels like user, group or pacakge.
Documentation : For many of the marketplace solutions there is no clear documentation.
Centralised scheduler needed: It is imporatnt to have a centralised scheduler to look all the data jobs and schedules at one place. So that we can manage data jobs and schedules easily.
It will be great if we can highlight the tables which are getting extracted but not used in any Tranfermations or anlyisis. So that we can use the APC efficeinetly.
It will be great if we can have centralised credentials store. We can store and share credentials to different access levels like user, group or pacakge.
What problems is the product solving and how is that benefiting you?
It is giving its best for process understanding and making it better, and for task automation there are many RPA tools but for peocess automation Action flows gving its best.
For managing orders and some ticksts the apps we build in Celonis making the job very easy. It is very efficent for managing the everything in one place.
For managing orders and some ticksts the apps we build in Celonis making the job very easy. It is very efficent for managing the everything in one place.
Insight to Celonis Training
What do you like best about the product?
In -Depth explanation, real life examples and training, good customer support
What do you dislike about the product?
Nothing as of now, its been satisfactory so far.
What problems is the product solving and how is that benefiting you?
It greatly helped in process mining and financial analysis
Celonis experience
What do you like best about the product?
What I like most about Celonis is that it is a very interactive and user friendly process analysis tool. The tool also offers many useful features for process mining. Furthermore, implementation and integration are easy.
What do you dislike about the product?
What I like least about the application is the fact that two users cannot edit the same view or dashboard.
What problems is the product solving and how is that benefiting you?
Currently, Celonis helps me analyze processes and discover inefficiencies in processes. By discovering route causes and bottle necks, we are able to help teams continually improve their processes.
Process improvement enabler
What do you like best about the product?
Easy to use by not technical users and allows to calculate value of actions
What do you dislike about the product?
Is a very expensive tool so the ROI is a challenge
What problems is the product solving and how is that benefiting you?
Celonis allows us to spped up identification and implementation of actions to improve business processes
A Good Tool Just Got A Little Better
What do you like best about the product?
Updated data integration platform, ease of use, awsome support from lead value engineers
What do you dislike about the product?
New features are usally quite immature when they are released, it is quite exhausting and confusing to work with action flows, still not all features in Views available
What problems is the product solving and how is that benefiting you?
Drive innovation
Enhance decision making
Improve business process outcomes
Improve business process agility
Improve customer relations/service
Enhance decision making
Improve business process outcomes
Improve business process agility
Improve customer relations/service
Celonis review
What do you like best about the product?
Market leader in process mining, we used to integrate our databases like GCP, hive, terradata etc and built dashboards & presented to leadership for value realization.
What do you dislike about the product?
high cost of professional services, challenges in value realization, data access and approval issues
What problems is the product solving and how is that benefiting you?
Process mining, identifyng bottlenecks in end to end processes, improve prcesses, identify automation opportunities etc.
Very good tool for the optimization of Celonis
What do you like best about the product?
Their fantastic professionals. Always ready to help with any kind of problem.
What do you dislike about the product?
Views Analysis is not ready yet for publishing. Lack of everything.
What problems is the product solving and how is that benefiting you?
Process Efficiency and Prevention problems.
One of the best Process Mining tools for extracting value from unused data in business processes.
What do you like best about the product?
The Process Explorer to give transparency to the process by being able to change the main KPIs quickly.
What do you dislike about the product?
What I don't like about Celonis is the prices, if we compare it with the competition it is way above its prices.
What problems is the product solving and how is that benefiting you?
Celonis in Santander's projects is above all providing transparency on processes, making it possible to discover inefficiencies that will lead to savings in many areas.
Povides valuable data visualization capabilities and highly stable solution
What is our primary use case?
What is most valuable?
I find Action Engine for notifying the user, and also Studio Spark, and knowledge models; all these features are useful.
Action flows are still very useful, like for notifying the user, notifications, alerting them, updating the tables, and notifying the approvals side for ITSM so that the on-time delivery would be increased or the resolution time would decrease.
What needs improvement?
I want to see improvements in terms of machine learning. In the future, there are a lot of things to do with machine learning, so I want to do that with Celonis.
Another area of improvement is implementation. So, in future releases, I would like to see a more streamlined implementation process would be appreciated, making it less time-consuming and more efficient.
Also, there is room for improvement in technical support.
For how long have I used the solution?
I've been using Celonis for three and a half years now. So, we use EMS.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It is a scalable solution. There are ten people in our team using this solution. We are looking to expand the usage of the solution.
How are customer service and support?
Customer service and support depend on the partnership we have with them, but they respond to us quickly within a day or two. We have good support, which is compared to other tools like UiPath, and Celonis has good support. We receive good support.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I was trying out Tableau before. I worked with it for three to four months. But Celonis is the first tool I worked with separately.
I also tested UiPath. But Celonis is better from a development perspective. Celonis is very compatible with the developer side because of the transformations that UiPath is doing; we have to download and do the necessary transformations in Visual Studio, and then we should upload it and test it in a test environment. I have seen that it's not that compatible compared to Celonis.
In Celonis, we have a custom building of KPIs and all, but in UiPath, we have only some metrics and aggregated functions we can use. We cannot customize the metrics like we can in Celonis.
Also, in Celonis, it's obvious how we can design our dashboard however we like, but in UiPath, we cannot do that. We can only adjust the VPN lens, which is not as good as what I feel. When it comes to extraction, it supports only a few things. They have only a few templates I have, where the service provides a hundred plus ads, which you cannot directly inject your data.
But in Celonis, you have the option to do that. When it comes to data science, you need a separate license for UiPath, which is another added cost. So, UiPath is, of course, is different from Celonis in various aspects.
How was the initial setup?
For Celonis, the initial setup depends on what type of connection it is. Suppose it's RTSM or something like that, we can have direct connectivity, or we can go with the extractor-based.
But when it comes to SAP or DNS integration and all, the installation of RSC modules, all these come in. So, it is a bit time-consuming if it's not a direct connection.
For me, it took three weeks for the connectivity with on-premise SAP. And for ITSM, it took eight days or something. And it also depends on the client's networking and the support we get from them, it all depends on that.
What about the implementation team?
For the implementation strategy, I usually get the tables I go to the table side, look at the unique keys and the relations between the tables, and then I construct the case table.
And then I go with the activities, what would the activities be, reporting, how can we do any transformation? Sometimes, when I was working with the Oracle database, there was a non-unique field term which is not a visible one. Then we converted it to the human-readable monthly date format on the transformation side.
And there's a US daylight saving logic that we worked on to make it more compatible and meaningful. When it comes to the dashboard side and scheduling, it helped with daylight saving.
And then all these installation transformation sites. I go with the data model building, trigger tables, and any simple interaction engine, we work on the table side, activity table, and case table mapping, which is managed to the end.
After all this, I load the data model, then I build the dashboard with the basic process explorer, then I go to the transformations, and they have a meeting with the client. This is how it's going on. Then, we build the KPIs depending on the use case they're looking for.
And also all these things, automation, action flows, action agent performance, root cause analysis, and the violations affecting the process. And then testing, we do a comparison with the source table and what we are getting before it's going to the client.
I needed three or four people for one process.
What's my experience with pricing, setup cost, and licensing?
The price is reasonable. It cost around $10,000. But when you're making an investment and considering the data aspect and facing transformations, you gain valuable insights visually. In comparison, I find Celonis to be less expensive than UiPath.
Which other solutions did I evaluate?
I just want to learn more tools for process mining so that I can have an idea of which tool works and I can understand the limitations of this tool. If you learn too many tools. So, I just want to get a grip on process mining tools.
What other advice do I have?
Celonis is a good tool. From my experience, it offers substantial value.
I would rate the solution a nine out of ten.
A reliable and stable product empowered with artificial intelligence and a responsive support team
What is our primary use case?
I am learning to use the solution for now.
What is most valuable?
I like that the product allows users to connect to different source systems like SAP, ServiceNow, and Salesforce. I like how the product deals with automation. I like the product’s UI, how the features work, and how they look.
Celonis provides machine learning or artificial intelligence analysis for the root cause of some process inefficiencies. We don't have to identify issues by ourselves. We can just rely on Celonis’ ML or AI features.
What needs improvement?
The tool must have better process graphs. It would be better to have some tool keys with customizable data. It would be better if detailed information about an activity is available when we hover the cursor on the activities. The solution must provide better side-by-side comparisons of different processes like target and current process or as-is and to-be models. I have faced issues on these points while using the product.
For how long have I used the solution?
I have been using the solution for half a year.
What do I think about the stability of the solution?
I rate the solution’s stability a nine out of ten.
What do I think about the scalability of the solution?
The tool’s scalability is great, and I like how it is done. I rate the scalability an eight out of ten. I have a small team of six people. We are learning and trying to do some test projects or pilots in the solution. We plan to increase the usage. Our clients want to look at our results. We are thinking about talking to Celonis to purchase some additional licenses. It depends on our projects and pilots. We like Celonis, and we would like to develop in this area.
How are customer service and support?
I've used technical support a couple of times. The team’s response was fast and pretty clear.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have used UiPath Process Mining. I have a bit more experience with it than Celonis. However, I like Celonis, and I am trying to learn and make Celonis our main tool for process mining in my team.
How was the initial setup?
The initial setup was easy. I rate the ease of setup a nine out of ten. The deployment can be done very fast. I didn’t face any issues during the deployment. I used Celonis’ task mining tool. It's something different from process mining. Task mining deployment can take several minutes.
What about the implementation team?
To deploy the tool, we should prepare our data, upload it, and do the analysis. Then, we can share the dashboard we make. We must assign roles to people we want to share the analysis with. It depends on how many people we want to see it.
What's my experience with pricing, setup cost, and licensing?
I rate the pricing a five out of ten. The product is pretty expensive but reasonable.
What other advice do I have?
People who want to use the solution should watch a lot of videos that Celonis provides in its academy. They must find some understandable project to understand process mining and how to work with it. They must try as many vendors as they can to compare and find the best solution.
We should find the tools that are best for our current task or our current project. We should not be rigid about using only Celonis or only UiPath. Overall, I rate the product a nine out of ten.
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