Streamlined & Modern customer support/ticketing system
What do you like best about the product?
We can now integrate with OneTrust for cookies management. Also the articles are updated to reflect the new added features.
What do you dislike about the product?
I wish Zendesk offers a cheaper price rate for non-profit organization for the solution.
What problems is the product solving and how is that benefiting you?
We used to have only an inbox by Outlook and we were creating rules to sort all kinds of request and had to copy and paste answers for every request. Zendesk is a helpdesk can sort tickets categories by keywords and provide automatic response to direct people to self servce by reading our articles. Also I like the macros to use for multiple/many tickets.