Zendesk Suite
ZendeskReviews from AWS customer
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Unique Features of Zendesk Support Suite
What do you like best about the product?
I liked best features of Zendesk Support Suite because it is all in one platform centralized communication across multiple channels.Other top rated features like esse of its use with efficiency,reduced manual work,AI chat Chatbots,self service options, Customisation and important it's different pricing tiers.I recommend this software strongly.
What do you dislike about the product?
For small business it is expensive due to its high cost and complex pricing. Sometime integration issues, limited customisation, cancellation difficulties noticed.
What problems is the product solving and how is that benefiting you?
Most important support it brings together support from different Channels like email,chat, phone, media into a single preventing customers having to repeat themselves.Overall it is best for improved productivity,faster resolution,better team performance.
Zendesk Best Ticketing Software for Various departments
What do you like best about the product?
Ease of use, Tickets can be managed easily
What do you dislike about the product?
Integration with other tools is difficult
What problems is the product solving and how is that benefiting you?
It helps manage ticket queue and address customers concerns
Poor Communication and Unhelpful Support Experience
What do you like best about the product?
It's hard to think of anything positive.
What do you dislike about the product?
You don't receive phone calls back.
You don't receive regular emails with enquiry chains.
Staff don't know how to solve problems.
Different staff suggest different support methods and still don't understand what you are asking for.
You don't receive regular emails with enquiry chains.
Staff don't know how to solve problems.
Different staff suggest different support methods and still don't understand what you are asking for.
What problems is the product solving and how is that benefiting you?
Didn't solve.
We had to solve ourselves and we are not technical. Took 6 weeks to get it sorted.
We had to solve ourselves and we are not technical. Took 6 weeks to get it sorted.
Great experience so far with Zendesk
What do you like best about the product?
very modern platform with fantastic usability and good suite of integrations
What do you dislike about the product?
no major downsides so far its has impressed me compared to other platforms and i have seen no negatives as of yet
What problems is the product solving and how is that benefiting you?
zendesk is deflecting tickets from agents allowing custoemrs to self serve, providing a knowledge base to customers and staff and functioning as a great ticket management system
Streamlined support with powerful automation
What do you like best about the product?
What I like best about Zendesk Support Suite is its ease of use and how quickly new agents can adapt to it. The implementation process was straightforward — we were able to get it up and running with minimal technical help. The customer support team at Zendesk is very responsive and always provides practical solutions when issues arise. We use Zendesk frequently throughout the day, and it remains reliable even with heavy ticket volumes. The number of features available—from macros to triggers, reporting, and multi-channel messaging—covers nearly everything we need to run an efficient support desk. Lastly, the ease of integration with our CRM, and internal tools makes it a seamless part of our workflow.
What do you dislike about the product?
While overall powerful, the initial setup and configuration can be a bit complex, especially when integrating multiple brands or departments
What problems is the product solving and how is that benefiting you?
I work in Customer Experience (CX) Support at Simpli Home, and Zendesk Support Suite has been a key part of streamlining our daily operations. It brings all our customer conversations—email, chat, and social—into a single unified dashboard, which makes handling high ticket volumes much easier. The automation tools and AI agents save hours every week by categorizing and routing tickets automatically, allowing our team to focus on high-value interactions.
The knowledge base and self-service features have reduced repetitive inquiries and improved our response times significantly. The reporting and analytics tools also help us monitor agent performance and identify areas to improve customer satisfaction. Overall, Zendesk has helped us maintain a consistent, personalized, and efficient support experience for our customers
The knowledge base and self-service features have reduced repetitive inquiries and improved our response times significantly. The reporting and analytics tools also help us monitor agent performance and identify areas to improve customer satisfaction. Overall, Zendesk has helped us maintain a consistent, personalized, and efficient support experience for our customers
A Powerful and Scalable Platform for Modern Customer Support
What do you like best about the product?
Zendesk Support Suite offers a clean, intuitive interface that makes it easy for agents to manage tickets across channels like email, chat, and messaging. The triggers, automations, and API capabilities make it highly customizable for complex workflows. I especially like how seamlessly it integrates with 3rd party tools, allowing for smooth cross-team collaboration. The analytics and reporting features are also strong — they give a clear view of performance and customer satisfaction trends. Overall, it’s a reliable platform that scales well as your support operations grow.
What do you dislike about the product?
Pricing is on the higher side for small teams
What problems is the product solving and how is that benefiting you?
Modern Customer support
Zendesk- A User friendly support platform which streamlined the customer suupport
What do you like best about the product?
Zendesk provides unified platform where we can manage all our customer interaction like Email, social media, chat, phone without needing to switch between different tools. Zendesk also provides the self service option like the knowledge base where customer can find answers on their own.
What do you dislike about the product?
It is supporting me lot so for me it's a great platform and nothing to dislike.
What problems is the product solving and how is that benefiting you?
Zendesk helped in streamlined operations and improve service quality. It has resolved issues related to managing customer inquiries across diffferent channels. Previously it was hard to keep track pf request coming through social media, chat and emails but with the help of Zendesk, everything into now in one place so no chance to missed any request.
Efficient and User-Friendly Customer Support Platform
What do you like best about the product?
Zendesk Support Suite offers a seamless and intuitive interface that makes managing customer queries incredibly efficient. I especially appreciate its powerful automation features, customizable ticket workflows, and multi-channel support, which help streamline communication across email, chat, and social media. The integration with other tools and detailed reporting also make it easy to track performance and improve customer satisfaction.
What do you dislike about the product?
While Zendesk Support Suite is powerful, it can feel overwhelming for new users due to its complex setup and wide range of features. Some customization options require technical expertise, and the pricing can be a bit high for smaller teams. Additionally, response times from support can vary, especially during peak hours
What problems is the product solving and how is that benefiting you?
"Zendesk Support Suite helps us manage a high volume of customer queries efficiently by centralizing communication across multiple channels like email, chat, and social media. It solves the problem of scattered support requests and delayed responses by providing a unified ticketing system and automation tools. This has significantly improved our response time, reduced manual workload, and enhanced customer satisfaction. The knowledge base and self-service options also empower customers to find answers quickly, which reduces incoming tickets and allows us to focus on more complex issues.
Support That Actually Solves Problems
What do you like best about the product?
I like how easy it is to manage customer tickets from multiple channels in one place.
The automation tools save us a lot of time by handling repetitive tasks.
The interface is clean and user-friendly, making it easy to train new team members.
The automation tools save us a lot of time by handling repetitive tasks.
The interface is clean and user-friendly, making it easy to train new team members.
What do you dislike about the product?
Navigating efficiently between tickets, users, and different views can be challenging.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite has greatly improved the efficiency of our customer service operations. With Zendesk, we are able to handle customer inquiries related to orders, returns, and refunds more effectively.
How Zendesk helps us better support our customers
What do you like best about the product?
What we like most about Zendesk Support Suite is its flexibility and scalability. It allows us to adapt the platform to the unique needs of each customer, regardless of their size or industry.
The omnichannel capabilities and the ease of centralizing all customer interactions in one place make a real difference for support teams. Zendesk’s automation tools and AI features also help improve response times and reduce repetitive work, allowing agents to focus on what really matters — the customer experience.
From a partner perspective, we also value the ease of implementation and integration with other tools, which helps us deliver efficient projects and tangible results faster.
The omnichannel capabilities and the ease of centralizing all customer interactions in one place make a real difference for support teams. Zendesk’s automation tools and AI features also help improve response times and reduce repetitive work, allowing agents to focus on what really matters — the customer experience.
From a partner perspective, we also value the ease of implementation and integration with other tools, which helps us deliver efficient projects and tangible results faster.
What do you dislike about the product?
Overall, Zendesk Support Suite is a comprehensive and dependable platform. However, as is often the case with robust solutions, some of the more advanced configurations may demand extra time or technical know-how.
At times, specific features or integrations are initially launched in English before being fully localized, which can delay adoption for certain customers.
Nevertheless, Zendesk’s ongoing development and solid product roadmap tend to resolve these issues promptly, and the platform continues to improve with each new release.
At times, specific features or integrations are initially launched in English before being fully localized, which can delay adoption for certain customers.
Nevertheless, Zendesk’s ongoing development and solid product roadmap tend to resolve these issues promptly, and the platform continues to improve with each new release.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps our customers centralize all their customer service channels — email, chat, phone, social media, and messaging — in a single, easy-to-manage platform.
This unified approach allows support teams to work more efficiently, reduce response times, and provide a consistent, high-quality experience across every interaction.
For us as a Partner, it means we can implement scalable and measurable solutions that truly improve both customer satisfaction and agent productivity. It also gives us the flexibility to design custom workflows and automations that adapt to each client’s business model, helping them grow while keeping the customer at the center.
This unified approach allows support teams to work more efficiently, reduce response times, and provide a consistent, high-quality experience across every interaction.
For us as a Partner, it means we can implement scalable and measurable solutions that truly improve both customer satisfaction and agent productivity. It also gives us the flexibility to design custom workflows and automations that adapt to each client’s business model, helping them grow while keeping the customer at the center.
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