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Capable platform with a suite of features
What do you like best about the product?
Capable platform with a suite of features that cultimainate a nearly complete customer experience (Support, Help Center, and Community)
What do you dislike about the product?
Zendesk Explore is lacking in the depth one would want out of a analytics tool. The inability to track individual article and post views is disappointing.
What problems is the product solving and how is that benefiting you?
Creating a interconnected space for customer to seek help through a variety of resources.
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The most complete tool in support
What do you like best about the product?
I like how Zendesk positions itself as the leader in support systems through angaging its community, purchasing key companies to aggregate value to their offerings and features (such as Ultimate for Ai features, including an AI bot, and Klaus for QA).
The best part is you get to test new features with their Early Access Programs, and take part in improving the platform as a customer.
The best part is you get to test new features with their Early Access Programs, and take part in improving the platform as a customer.
What do you dislike about the product?
Not in support especifically, but related to it, is Explore. Zendesk could invest more time and energy in making Explore a more intuitive tool for analytics.
Also, making account managers more readily available would be nice.
Also, making account managers more readily available would be nice.
What problems is the product solving and how is that benefiting you?
Zendesk Support helps improve agent performance by providing you with the tools to create the workflow that best suites your needs.
Zendesk livechat and messaging is not working at all
What do you like best about the product?
Nothing, really, nothing! I just asked them to activate the startup plan to get started.
What do you dislike about the product?
Struggling with their support +4 days for setting up a simple live chat on our website, their mobile app is not working, their web app is not working. I've previously worked with LiveChat and Intercom, I'd go with them again instead of Zendesk!
What problems is the product solving and how is that benefiting you?
Live chat
Zendesk allowed an easy start
What do you like best about the product?
What Ilik best about Zendesk is that it allowed me to spin up a helpdesk in a few hours rather then days or weeks.
What do you dislike about the product?
Zendesk is a great basic start for ticketing. All of the usefull stuff comes out of Zendesk apps.
What problems is the product solving and how is that benefiting you?
We were able to spin up a help desk and get everything running quickly and with minimal effort.
Remote Cardiac Device Rep
What do you like best about the product?
I love how when receiving phone calls a form populates with the patient's name.
What do you dislike about the product?
Zendesk drops calls alot and the service is not all so good.
What problems is the product solving and how is that benefiting you?
To be honest none.
Great solution and seamless integration
What do you like best about the product?
AI capabilities make the product superior to its competitors.
What do you dislike about the product?
I would like to see more integration with other platforms. A Mobile IOS app for the end users would be helpful.
What problems is the product solving and how is that benefiting you?
Internal service desk with a single entry point servicing various departments.
Maximizing Member Engagement Through ZenDesk Communication Options
What do you like best about the product?
I appreciate the functionality in ZenDesk that enables us to engage in more effective and meaningful conversations with our members through various communication channels such as email, live chat, phone, or social media.
What do you dislike about the product?
I don't have any strong dislikes, but if I may offer a suggestion, it would be to update the site to a more modern design.
What problems is the product solving and how is that benefiting you?
ZenDesk helps bridge the gap between communication channels by providing all the tools needed in one central location for various applications.
Great product!
What do you like best about the product?
It's a great ticketing system for tracking issues and requests. Good reports and ease of use for the end user.
What do you dislike about the product?
Hard to setup alone. Need more whiteglove service options. It can be difficult to setup with the triggers and understanding what drives. Customer support is only available via email.
What problems is the product solving and how is that benefiting you?
The tickets make it easier to keep track of issues and the resolve. Also shows management reports of what issues are happening.
Extremely Good!
What do you like best about the product?
Everytime if i had a problem with my log in i always reach out to zendesk asking any help. Zendesk never failed to help me not only me but my collagues.
What do you dislike about the product?
Zendesk is always good on us. as of the moment i never dissapoint on zendesk.
What problems is the product solving and how is that benefiting you?
Zendesk is our main help desk. They help on us to access our tools once we have encountered an error when logging in. They benefits by internal helpdesk management.
Performance
What do you like best about the product?
It's a real time technical support who normally helped on troubleshooting like if you do not have an access to your logins, they will help you by providing temporary login credintials and you will have an option to update the needed information. This helped me a lot whenever I have issues on my logins while working.
What do you dislike about the product?
If they're assisting volume of customers you will be waiting just a few minutes
What problems is the product solving and how is that benefiting you?
Updating my login credentials so that I have the option to access it again
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