Zendesk Suite
ZendeskExternal reviews
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Powerful Zendesk Features for Growing Support Teams
What do you like best about the product?
I like best how easy Zendesk is to use and how it keeps all customer conversations organized in one place. It helps teams respond quickly and stay efficient.
What do you dislike about the product?
Zendesk can be expensive, especially for smaller teams. Some advanced features require higher-tier plans, and the setup can feel complex at first.
What problems is the product solving and how is that benefiting you?
Zendesk helps organize and manage customer inquiries in one system, reducing missed messages and delays. This improves response times, keeps communication clear, and makes it easier to provide consistent customer support.
A Great Multi-tasking Help & Support Portal
What do you like best about the product?
We used Zendesk for our first startup and it was very helpful for our small team to manage every day tasks. That was before the coming of Agentic AI. We are now preparing to go with it for launch day.
What do you dislike about the product?
Nothing I can point for now, because it is more user-friendly than even some of the latest CRMs.
What problems is the product solving and how is that benefiting you?
Our team can scale support operations with the help of self-service features and AI agents.
Easy Setup and Use, But Our Team Didn’t Adopt the Chat Feature
What do you like best about the product?
I think its easy to set up and to use. It really depends on how much time you set aside to acutally be in the platform.
What do you dislike about the product?
Our team was just not able to use it as often. It ended up becoming more of an email service than a chat feature.
What problems is the product solving and how is that benefiting you?
This was useful for us to be in contact directly with our customers while they were shopping on the website or to help answer any questions. We were able to get offline messages sent to our sales team that was helpful.
Easy to Use and Clear Guidelines—Zendesk Delivers
What do you like best about the product?
Easy to use, not confusing, very clear; good guidelines
What do you dislike about the product?
Although Zendesk is really good, the pricing is a bit too much for small/medium size companies
What problems is the product solving and how is that benefiting you?
Possibility to create ticket prioritization and prevention of cherry picking from agents
Simple Chargebee Customer Access Right Inside Zendesk
What do you like best about the product?
It makes it very simple to access Chargebee Customer information right within Zendesk. I can see their account, subscriptions, and upcoming payments. I can also click a button and it takes me right to the customer account in Chargebee. It was easy to set up. We use it every single day and it saves us time since we don't have to manually search for the customer account in Chargebee.
What do you dislike about the product?
If a customer has a lot of subscriptions, it can be difficult to see them all.
What problems is the product solving and how is that benefiting you?
Zendesk for Customer Service let's us keep track of all communication between our support agents and our customers. That ensures that requests are handled promptly, and every conversation can be referenced and reviewed later.
Zendesk: Easy Setup, Powerful Ticketing, Reporting, and AI Auditing
What do you like best about the product?
I find Zendesk to be a well-built CRM tool that's great for assigning tickets and generating reports that provide valuable insights. I appreciate the all-in-one platform with integrated and detailed information on customer relationship management. I like its implementations and integrations, as well as the innovative ideas from the brand team. I also value the integrated AI auditor feature for auditing calls and emails. The initial setup was very easy.
What do you dislike about the product?
Nothing more like a dislike, a perfect one go tool
What problems is the product solving and how is that benefiting you?
well-built CRM tool to assign tickets and generate reports for insights. It provides an all-in-one platform with integrated, detailed customer relationship management.
Powerful and Scalable Customer Support Platform
What do you like best about the product?
What I like most about Zendesk is its intuitive ticketing system and centralized customer communication. It makes it easy to manage support requests across multiple channels (email, chat, and web forms) in one place, which improves response time and team collaboration. The automation features, triggers, and macros significantly reduce manual effort and help maintain consistent responses. I also appreciate the reporting and analytics capabilities, which provide clear visibility into support performance and help drive data-based improvements.
What do you dislike about the product?
While Zendesk is powerful, the pricing can become expensive as your team grows or when adding advanced features. Some useful capabilities are locked behind higher-tier plans, which can make scaling costly. The initial setup and customization can also feel complex, especially for smaller teams without a dedicated admin. Additionally, the reporting configuration sometimes requires extra effort to get very specific insights without using add-ons.
What problems is the product solving and how is that benefiting you?
Zendesk helps centralize and streamline customer support by bringing all communication channels—email, chat, and web forms—into a single ticketing system. This eliminates scattered conversations and improves visibility across the team. It also solves response time issues through automation, triggers, and SLAs, ensuring that tickets are routed and prioritized correctly. As a result, we benefit from faster resolution times, improved customer satisfaction, better workload management, and data-driven insights through reporting and analytics. Overall, it creates a more structured, scalable, and efficient support process.
Child Tickets and Side Conversations Keep Everything Organized
What do you like best about the product?
How it groups things together with child tickets and side conversations
What do you dislike about the product?
There are a few things that I believe could be a bit more user friendly. It can be hard to edit certain things. Also, the support emails can be confusing to clients.
What problems is the product solving and how is that benefiting you?
Coverage issues, this allows a much bigger overview of orders and information all being in a shared location
Responsive, Easy-to-Reach Customer Support—No Major Dislikes So Far
What do you like best about the product?
I really appreciate how easy it is to reach customer support, and that they respond in a timely manner.
What do you dislike about the product?
I haven’t found anything to dislike so far while using Zendesk.
What problems is the product solving and how is that benefiting you?
It uses automation and AI to speed up response times, allowing agents to manage multiple tickets at once while reducing backlogs.
Zendesk Keeps Support Organised with Fast Replies, Automation, and Tracking
What do you like best about the product?
Zendesk keeps all customer queries in one place, so support teams can reply faster and stay organised. Automation and tracking help make sure every customer gets the help they need.
What do you dislike about the product?
Zendesk takes time to setup nad learn properly. It also proves costly for small teams or advanced features.
What problems is the product solving and how is that benefiting you?
It keeps all customer messages organised and in one place, so nothing is missed. It help us reply faster and give better support with less effort.
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