Zendesk Suite
ZendeskReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
6,458 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Good tool to communicate with our end users but needs some enhancements yet
What do you like best about the product?
Zendesk provides a centralized platform for managing customer inquiries, tickets, and feedback, through various channels such as email, phone, chat, and social media.
Customizable interface: Zendesk allows users to personalize the look and feel of the software to match their brand and offer a seamless customer experience.
Multi-channel integration: Zendesk integrates with various other tools and platforms, allowing for a unified customer service experience across multiple channels.
Customizable interface: Zendesk allows users to personalize the look and feel of the software to match their brand and offer a seamless customer experience.
Multi-channel integration: Zendesk integrates with various other tools and platforms, allowing for a unified customer service experience across multiple channels.
What do you dislike about the product?
Lack of integration with some popular CRM and enterprise tools.
Delay in receiving customer tickets, which should be in a timely manner to respond instantly while the customer is online
Complexity in customization of the contact profiles with custom fields.
Delay in receiving customer tickets, which should be in a timely manner to respond instantly while the customer is online
Complexity in customization of the contact profiles with custom fields.
What problems is the product solving and how is that benefiting you?
Customer Service Management: Zendesk provides a centralized platform for managing customer inquiries, tickets, and feedback, through various channels such as email, phone, chat, and social media.
Team Collaboration: Zendesk enables support teams to collaborate and share information, improving response times and customer satisfaction.
By solving these problems, Zendesk helps companies to improve customer satisfaction, support team efficiency, and overall customer service operations. This can result in increased customer loyalty, improved reputation, and increased revenue.
Team Collaboration: Zendesk enables support teams to collaborate and share information, improving response times and customer satisfaction.
By solving these problems, Zendesk helps companies to improve customer satisfaction, support team efficiency, and overall customer service operations. This can result in increased customer loyalty, improved reputation, and increased revenue.
Reporting Engineer
What do you like best about the product?
Zendesk provides a complete view of communication with the customer. It is also easy to attach any sort of document to the message threads. Also, internal messages offer good communication with your team for each ticket; you even don't need any external communication channels.
What do you dislike about the product?
Using Zendesk might be challenging to use for newbies who would be working on support teams, especially the views. The notification emails also tend to get out of control. It is also difficult to track each ticket's progress; thus, it does not provide transparency for the customer.
What problems is the product solving and how is that benefiting you?
Zendesk provides an easy-to-use support tool for customers. In my experience, customers are more comfortable submitting requests to Zendesk. They can also attach screenshots, screen recording videos, or any attached documents.
Awesome for ticket management but that's about it.
What do you like best about the product?
Perfect ticket management solution if that's the only thing you'd need. Relatively easy to learn, even for inexperienced users (as long as they have previously used some sort of ticket management system).
What do you dislike about the product?
The rest of the products are mediocre at best, unfortunately. Contact (account) management, Zendesk Talk, and SMS are just good enough; nothing really outstanding.
What problems is the product solving and how is that benefiting you?
We're currently using Zendesk Support Suite just for its ticketing (incoming emails are converted into tickets) capabilities while taking advantage of its automation options.
Its a good replacement for outlook
What do you like best about the product?
- Its faster
- less downtime
- SLA management
- less downtime
- SLA management
What do you dislike about the product?
Need SLA Report in order to manage every team members SLA
& there should be new ticket nos created for every re-opned ticket so that the exact/actioned ticket can be counted for review
& there should be new ticket nos created for every re-opned ticket so that the exact/actioned ticket can be counted for review
What problems is the product solving and how is that benefiting you?
Easy allocation of mails / tickets which helps in assigning & managing performance of the team
Powerful, user-friendly support suite for businesses of all sizes
What do you like best about the product?
User-friendly interface: It is easy to navigate and use, making it accessible for businesses of all sizes and technical abilities.
Customizable: Zendesk offers a wide range of customization options, so businesses can tailor it to fit their specific needs and processes.
Comprehensive: It offers a range of features, such as ticketing, live chat, and a knowledge base, providing everything a business needs to manage customer support in one place.
Scalable: Zendesk can grow with a business, as it supports an unlimited number of users, tickets, and chats.
Integrations: Zendesk Support Suite can be integrated with a variety of external tools and platforms, making it easy to integrate it into an existing workflow.
Mobile support: Zendesk has mobile apps for both iOS and android, allowing agents to manage tickets and customer interactions on the go.
Reporting and analytics: It provides detailed reporting and analytics, so businesses can track performance and make data-driven decisions.
Customizable: Zendesk offers a wide range of customization options, so businesses can tailor it to fit their specific needs and processes.
Comprehensive: It offers a range of features, such as ticketing, live chat, and a knowledge base, providing everything a business needs to manage customer support in one place.
Scalable: Zendesk can grow with a business, as it supports an unlimited number of users, tickets, and chats.
Integrations: Zendesk Support Suite can be integrated with a variety of external tools and platforms, making it easy to integrate it into an existing workflow.
Mobile support: Zendesk has mobile apps for both iOS and android, allowing agents to manage tickets and customer interactions on the go.
Reporting and analytics: It provides detailed reporting and analytics, so businesses can track performance and make data-driven decisions.
What do you dislike about the product?
Limited customization options: While Zendesk offers a range of customization options, some users may find that the platform does not fully meet their needs and may require additional customization through their developer team like custom macros and custom fields.
Cost: While Zendesk offers a free plan, businesses may need to upgrade to a paid plan to access certain features or handle a higher volume of support requests.
Cost: While Zendesk offers a free plan, businesses may need to upgrade to a paid plan to access certain features or handle a higher volume of support requests.
What problems is the product solving and how is that benefiting you?
As a user of Zendesk Support Suite, I am able to benefit from a number of features that help me to manage customer support more effectively.
One of the main problems that Zendesk Support Suite is solving for me is providing a centralized platform for managing customer support. With the ability to handle ticketing, live chat, and a knowledge base all in one place, I am able to keep track of all customer interactions and easily access the information I need to provide efficient and effective support.
Another problem that Zendesk Support Suite is solving for me is the ability to customize the platform to fit my specific needs and processes. With a wide range of customization options, I am able to tailor the platform to work the way my business works, rather than having to change my business processes to fit the platform.
Additionally, Zendesk Support Suite is solving the problem of scalability for me. As my business grows, I don't have to worry about hitting a limit on the number of users, tickets, or chats that I can handle, as the platform supports an unlimited number of them.
Lastly, the reporting and analytics feature of the platform allows me to track performance and make data-driven decisions, which helps me to improve my customer service quality and efficiency over time.
One of the main problems that Zendesk Support Suite is solving for me is providing a centralized platform for managing customer support. With the ability to handle ticketing, live chat, and a knowledge base all in one place, I am able to keep track of all customer interactions and easily access the information I need to provide efficient and effective support.
Another problem that Zendesk Support Suite is solving for me is the ability to customize the platform to fit my specific needs and processes. With a wide range of customization options, I am able to tailor the platform to work the way my business works, rather than having to change my business processes to fit the platform.
Additionally, Zendesk Support Suite is solving the problem of scalability for me. As my business grows, I don't have to worry about hitting a limit on the number of users, tickets, or chats that I can handle, as the platform supports an unlimited number of them.
Lastly, the reporting and analytics feature of the platform allows me to track performance and make data-driven decisions, which helps me to improve my customer service quality and efficiency over time.
All in one Package
What do you like best about the product?
Zendesk can easily open multiple windows for a particular ticket due to which backtracking makes easy
What do you dislike about the product?
Since zendesk is so heavy it takes time to load as compared to other
What problems is the product solving and how is that benefiting you?
Zendesk helps us solve customer query whether it is in Chat form or Email form.
Hassle Free integration and calling
What do you like best about the product?
Easy to use while calling from Zendesk without any issue
What do you dislike about the product?
Sometimes the Talkdesk tab on Zendesk doesn't load
What problems is the product solving and how is that benefiting you?
Easy to raise a issue and getting quick response
Extra Ordinary User Experience
What do you like best about the product?
Zendesk Support allows all the necessary features with an easy-to-learn interface in order to work on the cases or Customer Support System. Zendesk enables its users with various features like Follow up reminders, Integration with other apps, and creating related tickets for internal teams for further actions and efficient followup on ongoing cases.
What do you dislike about the product?
I really don't think of any such options or features on Zendesk as all the features and options I have used till now are very useful and I believe that those features are included in the list after a lot of research and user feedback.
What problems is the product solving and how is that benefiting you?
As there are a lot of internal dependencies while resolving day-to-day grievances received from Paid customers, Zendesk empowers its users to easily keep a track of ongoing cases and their progress over them. Also, creating and managing 'Views' is another extraordinary feature in order to segregate your data as per the requirement of the time.
There's a reason why everyone uses it
What do you like best about the product?
There is a reason why everyone uses Zendesk support. It just does the job that is needed. Easy to handle tickets and pass the information across to teams.
What do you dislike about the product?
I have some issues with how the tagging/data is handled, but that is more about how my organization has set up our instance.
What problems is the product solving and how is that benefiting you?
It collects all of our customer emails, chats and collates the data together.
Refferal
What do you like best about the product?
i will recommend zendesk for friend or colleague because i have good experience, good service
if we have obstacle the account full helping
if we have obstacle the account full helping
What do you dislike about the product?
related to payment, maybe it can be changed according to the country and not always using dollars
What problems is the product solving and how is that benefiting you?
about trigger, integration they complete help until solve
and we can work so properly
and we can work so properly
showing 1,061 - 1,070