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Zendesk Suite

Zendesk

Reviews from AWS customer

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External reviews

6,459 reviews
from and

External reviews are not included in the AWS star rating for the product.

    Marine P.

Refferal

  • January 13, 2023
  • Review provided by G2

What do you like best about the product?
i will recommend zendesk for friend or colleague because i have good experience, good service
if we have obstacle the account full helping
What do you dislike about the product?
related to payment, maybe it can be changed according to the country and not always using dollars
What problems is the product solving and how is that benefiting you?
about trigger, integration they complete help until solve
and we can work so properly

    Juan Carlos P.

Good to integrate with other tools

  • January 12, 2023
  • Review provided by G2

What do you like best about the product?
Zendesk is easy to integrate with other tools, like, clickup and Microsoft Outlook.
What do you dislike about the product?
All new has an additional cost, if we need a specific report, it costs, or it is necessary to upgrade to the next plan.
What problems is the product solving and how is that benefiting you?
We needed a tool to integrate ticketing service management and request done via whatsapp

    Dominique W.

Fun, insightful and inclusive

  • January 11, 2023
  • Review provided by G2

What do you like best about the product?
From start to finish we felt immediately that we were able to build a succesfull bot even though we were all new within this topic. The support was always available and we could ask questions at any time of the day. Ultimate felt eventually like an extension of felyx rather than an external partner.
What do you dislike about the product?
To Ultimate itself there were no downsides to be fair. The only issue was the integration with SunCo and the lack of their response, it would have been great to have had someone from Ultimate take charge at that time and helped there to fasten up the process.
What problems is the product solving and how is that benefiting you?
The high amount of chats we get on a daily base is now covered first by the bot so the issues can be shifted and agents immediately see what issue the customer experiences. Which helps them so much!

    Gabriela H.

no one is responsable

  • January 10, 2023
  • Review provided by G2

What do you like best about the product?
The pitch, looks like they have an amazing product
What do you dislike about the product?
The company i represent haven't had the expected results with our partnership or any proposals about how Ultimate AI can improve its level of service and in consequence, those results.

We signed with Ultimate AI to develop an outstanding experience for our clients here in Mexico. For different reasons, today we have nothing.
I already have a meeting with the CEO and not even him answer me my emails, the customer support and the delivery times are the worst.
Our contract does not expire yet and no one responds to us, that´s the service level they have. It´s a shame
What problems is the product solving and how is that benefiting you?
no one

    Aditya T.

support equals zendesk

  • January 09, 2023
  • Review provided by G2

What do you like best about the product?
Easy to use and the number of support channels we can add to Zendesk. Support that we receive from Zendesk team.
What do you dislike about the product?
Reporting, the reports should be drag and dropped, and the dashboards should be auto-created.
What problems is the product solving and how is that benefiting you?
chat and support tickets are responded to on time and with great accuracy.

    Luan D.

Most complete CRM tool

  • January 09, 2023
  • Review provided by G2

What do you like best about the product?
Zendesk is the most complete CRM tool I've ever seen, both for its variety of integrations with other platforms and for its complete business rules and infinite configuration possibilities.
What do you dislike about the product?
It still lacks some more complete features for chat like first response SLA for example.
The automations interface is still very old and visually outdated compared to the rest of the features, making it even a little uncomfortable to use.
What problems is the product solving and how is that benefiting you?
Zendesk is solving the problem of the company that I work for, mainly in customer service, efficiently and quickly, making the ticket resolution rate always close to 100%

    Retail

Great with integrations providing seamless support

  • January 06, 2023
  • Review provided by G2

What do you like best about the product?
The UI of Zendesk has been created with ease of use.

The vast range of additional integrations makes ZenDesk a powerful tool
What do you dislike about the product?
The cost implications for smaller customer support teams requiring additional (Expensive integrations)
What problems is the product solving and how is that benefiting you?
It provides a stable reliable Support suite

    Biotechnology

Intuitive and highly customizable

  • January 05, 2023
  • Review provided by G2

What do you like best about the product?
Very easy to use but can also be customized to suite your company's needs
What do you dislike about the product?
Communication history can sometimes get extensive. It would be nice to see only the most recent response from each email, not the growing thread.
What problems is the product solving and how is that benefiting you?
The Support Suite helps us track responses to customers and communicate seamlessly with our Sales team.

    Jack P.

Great support

  • January 05, 2023
  • Review provided by G2

What do you like best about the product?
Zendesk provides our users a slick personable experience which is not over populated with IT jargon. Everything points towards the user having a great time with support.
What do you dislike about the product?
The explore reporting is not intuitive and does not update quick enough. I often find myself spending hours trying to get the data out.
What problems is the product solving and how is that benefiting you?
IT support experience. Knowledgebase management and self service.
We are now deflecting tickets using guides for our users

    Chemicals

A bit complex to set up at times, but once you do, it can be super powerful.

  • January 04, 2023
  • Review provided by G2

What do you like best about the product?
Zendesk is highly configurable and allows you to create very specific processes, automations, tools, and more. For the most part, it seems like almost anyone should be able to make it work for their process.
What do you dislike about the product?
Some basic functionality is missing such as the ability to export tickets and their data. Also, even though there is often a way to do what you want or configure some automation or filter, it can be super non-intuitive and difficult to figure out. That being said, the support they provide usually helps get the job done.
What problems is the product solving and how is that benefiting you?
Zendesk gives us a system to organize customer requests and keep track of responses. This helps us keep our standards high!

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