Zendesk Suite
ZendeskExternal reviews
6,538 reviews
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Great platform packed with features
What do you like best about the product?
We have been using Zendesk Support Suite for more than four years, and it has significantly helped us streamline our workflows and automate processes beyond what we initially expected. The AI tools and features that Zendesk has introduced over time have been especially impressive, and we look forward to seeing how the platform continues to evolve. We're eager to discover the new features they will add in the future.
What do you dislike about the product?
For the most part, Zendesk is easy to set up and doesn't require coding knowledge. However, I do wish there were simpler ways to configure certain features, such as API calls, without needing developer involvement.
One significant area where Zendesk could improve is its voice offering. It would be much more convenient to have all our interactions managed within Zendesk itself, instead of relying on a third-party integration for voice calls.
Another point of frustration is the frequent renaming of products and features. Just as we get used to a new name, it often changes again, which can be confusing.
One significant area where Zendesk could improve is its voice offering. It would be much more convenient to have all our interactions managed within Zendesk itself, instead of relying on a third-party integration for voice calls.
Another point of frustration is the frequent renaming of products and features. Just as we get used to a new name, it often changes again, which can be confusing.
What problems is the product solving and how is that benefiting you?
This tool helps streamline workflows and provides customers with improved self-service options.
Good so far setting up company wide support flow
What do you like best about the product?
Easy to navigate and configure, linking up knowledge base to tickets is really easy
What do you dislike about the product?
Not being able to view images in tickets - no esay way to make them large
What problems is the product solving and how is that benefiting you?
Routing tasks across wider team
Best Tickiting tool for Customer support team
What do you like best about the product?
Best tool to moniter all the tickets raised from the client and generate the reports based on the clients or agents
What do you dislike about the product?
We need to have auto routing of tickets whic is currently too complex
What problems is the product solving and how is that benefiting you?
Moniter all the issues raised by client and manage the tickets at one place also it helps generating reports based on clients or assignee
Zendesk Review for ATI Motors
What do you like best about the product?
The ability to quickly understand, evaluate and respond to customer queries while keeping customer exp at the heart of all decision making I think is great.
What do you dislike about the product?
1 hour delay in dashboards are a pain to live with today, triggers are great but automations running once every hour is also not ideal.
What problems is the product solving and how is that benefiting you?
Today ticketing is the base that it's solving for me, ability to reliably create tickets for all types of issues is something that I think is lovely.
Elevate Your Customer Experience with Zendesk Support Suite
What do you like best about the product?
Zendesk Support Suite excels in providing an intuitive and user-friendly interface that simplifies support management. It seamlessly integrates multiple communication channels, ensuring all customer interactions are consolidated in one place. The powerful automation and customization options streamline workflows, enhance productivity, and ultimately improve customer satisfaction.
What do you dislike about the product?
While Zendesk Support Suite offers robust features, it can be somewhat pricey for small businesses. Additionally, the initial setup and customization may require a learning curve. Some users may find the advanced features overwhelming, and occasional system updates can temporarily disrupt workflows.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite addresses the challenge of managing customer inquiries across multiple channels by centralizing all interactions in one platform. This improves response times and ensures consistent communication. The automation features streamline repetitive tasks, reducing manual effort and increasing efficiency. As a result, our team can deliver better customer service, leading to higher customer satisfaction and loyalty.
Helps with our customer service platform consolidation.
What do you like best about the product?
The support they provide is good. I have also heard their dashboard is strong
What do you dislike about the product?
I’ve only used some features but didn’t find it as effective and lacked interaction across tactics
What problems is the product solving and how is that benefiting you?
Effective customer service tools
i personally picked zendesk and build it up as our internal helpdesk
What do you like best about the product?
HR's best virtual friends in the WFH mode
What do you dislike about the product?
There is nothing negative to mention; discovering this was truly a great experience for us.
What problems is the product solving and how is that benefiting you?
We implemented ZenDesk to build a knowledge library, allowing employees to easily find answers and procedures for their most frequently asked questions outside of regular business hours. Additionally, they can submit tickets for further follow-up whenever needed.
Solid Platform That Will Keep You Steady Through Both Transition Periods And Seasons of Stability
What do you like best about the product?
One of the most intuitive interfaces I've dealt with. The automation features and macro integrations have made customer support a breeze
What do you dislike about the product?
The AI capabilities were helpful at first when it seemed that other tools were more primitive, but recently we've been more impressed by the offerings from other providers.
What problems is the product solving and how is that benefiting you?
Having a platform that streamlines communications with customers (phone call recordings, email exchanges, notes from personal interactions, etc...) has made keeping track of key moments in a customer's journey incredibly useful compared to other ticketing systems and CRMs I've worked with.
Seamless experience
What do you like best about the product?
Zendesk was hands down the best ticket management software I've used. It's simple and streamlined with customization options depending on the need.
What do you dislike about the product?
Tickets were sometimes slow to come in after being sent. The system did experience lag on occasion where the send time would be nearly an hour off from when we received it
What problems is the product solving and how is that benefiting you?
It opens another line of communion customers to reach out.
It's amazing Support is great and everything is really smooth
What do you like best about the product?
They are very responsive. I had a great experience with them
What do you dislike about the product?
Technical support is really hard to find. Very little documentation; it's not organized in one place. Plus, WhatsApp business api errors are not being sent back on webhook integration channel.
What problems is the product solving and how is that benefiting you?
It give us channel to collaborate with our users. We have chat bot over wahtsapp and its really easy to manage customer behavior.
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