Zendesk Suite
ZendeskExternal reviews
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You get what you pay for, but sometimes it's more than you need.
What do you like best about the product?
The user interface is very polished, clean, and intuitive. Best in class. Easy to learn for end users. Plenty of documentation and support.Quick and responsive functioning. In general it was the most polished and mature help desk system.
What do you dislike about the product?
For us, the lack of an integrated asset management system and integration with Google Admon and Jamf Pro at an extra expense was beyond our budgetary restraints.
What problems is the product solving and how is that benefiting you?
It was excellent to use for a ticketing system, with very well-integrated search functionality and easy-to-use and professional-looking knowledge base section that was easy to add on to.
Zendesk provides a comprehensive way to communicate with customers.
What do you like best about the product?
I like that it allows us to facilitate an easy communication channel with our customers, but it also integrates with other communication channels.
What do you dislike about the product?
The interface is not very pleasant to look at. It seems somewhat outdated and not intuitive. Reporting also has the same issue.
What problems is the product solving and how is that benefiting you?
It is another channel of communication with our customers, specifically those that prefer not to interact telephonically.
Best software to use
What do you like best about the product?
Zen desk suite has quicker response times, better analytics and over all better customer service
What do you dislike about the product?
It needs to improve in few areas and needs to be more interactive
What problems is the product solving and how is that benefiting you?
It's useful for conversation about customer enquires
Good software, crap service
What do you like best about the product?
The software works well, is fully featured and meets all of our needs.
What do you dislike about the product?
If you need any customer service they try to blame everything on the user and seem incapable of taking suggestions for how to improve.
What problems is the product solving and how is that benefiting you?
Allows us to share client communications with multiple staff and teams.
Not a complete tool but its what we have in the market
What do you like best about the product?
The basic tools are perfect for Support/CS workspaces that don't need a high level of complexity.
Zendesk Guide is fire tho.
Zendesk Guide is fire tho.
What do you dislike about the product?
Every time you want to customize something Zendesk won't let you.
You want to insert HTML through a macro? Nope
You want to insert a HTML through a markdown in a Macro? No
You want to send manually customer surveys to guarantee that the client answers at the same time he sees the final answer? Nope
The examples i gave above are the last issues I had while trying to implement change in our support workflow, but this applies to every other tool. Your development culture is based on not letting your customer customize tools to their own needs.
And the thing is there is no real competitor, only micro services between each country.
You want to insert HTML through a macro? Nope
You want to insert a HTML through a markdown in a Macro? No
You want to send manually customer surveys to guarantee that the client answers at the same time he sees the final answer? Nope
The examples i gave above are the last issues I had while trying to implement change in our support workflow, but this applies to every other tool. Your development culture is based on not letting your customer customize tools to their own needs.
And the thing is there is no real competitor, only micro services between each country.
What problems is the product solving and how is that benefiting you?
Customization is impossible
Zendesk Review
What do you like best about the product?
Systematic Approach to the ticketing solution.
What do you dislike about the product?
Light Agents currently don't have tagging option.
What problems is the product solving and how is that benefiting you?
Proper management of queries category wise and detailed reports.
My Personal Experience with a Customer Service Game-Changer
What do you like best about the product?
I recently had the opportunity to use Zendesk as a customer service solution for a business I was working with, and I was thoroughly impressed with the platform. From its user-friendly interface to its robust features, Zendesk made it easy for us to provide top-notch customer service.
One of the standout features of Zendesk was its ticket management system. We were able to efficiently handle and track customer inquiries, which helped us respond to customers quickly and effectively. Additionally, the knowledge base and community forum were incredibly helpful in providing customers with the information they needed, reducing the volume of support inquiries we received.
One of the standout features of Zendesk was its ticket management system. We were able to efficiently handle and track customer inquiries, which helped us respond to customers quickly and effectively. Additionally, the knowledge base and community forum were incredibly helpful in providing customers with the information they needed, reducing the volume of support inquiries we received.
What do you dislike about the product?
Now, let's move on to the areas where I felt Zendesk could be improved. One issue I encountered was with the platform's reporting and analytics features. While they were robust and provided valuable insights, I found the interface to be a bit confusing and difficult to navigate. Additionally, I experienced some technical difficulties with the platform, which required assistance from Zendesk's support team to resolve.
In conclusion, while my experience with Zendesk was generally positive, there were a few areas where I felt the platform could be improved. However, the comprehensive features and user-friendly interface of the platform make it a strong choice for businesses looking to streamline their customer support operations and provide exceptional customer service.
In conclusion, while my experience with Zendesk was generally positive, there were a few areas where I felt the platform could be improved. However, the comprehensive features and user-friendly interface of the platform make it a strong choice for businesses looking to streamline their customer support operations and provide exceptional customer service.
What problems is the product solving and how is that benefiting you?
The platform also helps businesses provide a seamless support experience by allowing integration with other tools and platforms, including popular social media networks and email providers. This helps businesses respond to customers in real-time and provide a more comprehensive support experience
Zendesk Support Suite is a straightforward and easy to use tool for customer support.
What do you like best about the product?
Ease of use, layout, custom statuses for tickets, and integrations. Zendesk has been very straightforward and I've been consistently able to get team members up and running within a day.
What do you dislike about the product?
I think it would be beneficial to do an overhaul of Zendesk Explore specifically for reporting, because that is the only part that I find not to be the most straightforward (creating custom reports outside of what is already there).
What problems is the product solving and how is that benefiting you?
Zendesk support suite gives our team a single space where we can all work on our tickets without having our personal inboxes spammed or having to guess and check who is working on what email. It also lets us have and easily update out help center.
Excellent Help Desk Software
What do you like best about the product?
It allows you to use triggers, so you can automate a significant amount of tasks and repetitive work by relying on Zendesks flexible trigger options
What do you dislike about the product?
Their customer support is not good i hope they work on it no one replies to your queries
What problems is the product solving and how is that benefiting you?
So we use this for our complaint management system and we've setup chatbots to help our customers resolve their queries.
Zendesk Support from my experience
What do you like best about the product?
It is a very user-friendly ticketing tool, easy to run from any browser, computer, or cell phone with internet access. It gives you the ability to manage tickets in views, and you can interact in different ways with end users as it offers the possibility to activate chat, social networks, integrations with other tools, etc.
What do you dislike about the product?
Technical support sometimes took a long time to respond, mainly because it seemed there were no people in Mexico providing support, so the time difference greatly affected the responses.
What problems is the product solving and how is that benefiting you?
It helped us a lot in the restructuring of our customer service area. When we migrated to this platform, it was very easy for our agents to learn how to use it. One of the advantages is that it has a super complete reporting suite where you can consult statistics through different graphs, as well as the automatic sending of these reports. This helped us a lot because that automated delivery saved us time that we could use for other tasks.
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