Zendesk Suite
ZendeskReviews from AWS customer
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6,463 reviews
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Easy and complete usage system
What do you like best about the product?
The platform is very comprehensive and provides many solutions for our company.
What do you dislike about the product?
Communication with support is a bit difficult at times.
What problems is the product solving and how is that benefiting you?
The communication between the client and the company via chats
Very good system for our operation
What do you like best about the product?
Service always very precise, tool very complete.
What do you dislike about the product?
Sometimes the platform is not very intuitive, causing difficulties in use, and at times we have doubts.
What problems is the product solving and how is that benefiting you?
The communication between the company and the client!
Very efficient platform
What do you like best about the product?
Quick support and always bringing news to companies.
What do you dislike about the product?
At times, it is not very intuitive.
What problems is the product solving and how is that benefiting you?
The communication between the company and the clients in the chat.
Easy to Use
What do you like best about the product?
Zendesk is easy to learn, with little training. It is useful daily.
What do you dislike about the product?
Zendesk is working well for the needs of my department.
What problems is the product solving and how is that benefiting you?
Zendesk integrates well with our CS software and allows our team to view tickets easily.
Zen desk is a very good tool however it is very complicated and requires decent set up.
What do you like best about the product?
I can get help swiftly, and if the problem requires attention, later on, I simply follow up on the same ticket and then don't need to explain my problem again. I also like how many articles they have.
What do you dislike about the product?
There were times when I got responses to my tickets quite late. I want to get the issue solved as fast as possible but I was getting replies overnight and would check the next day.
What problems is the product solving and how is that benefiting you?
The set up of Zendesk settings. So that I can effectively manage the inbound tickets from customers, I mainly want to filter them to go to the right place.
Zendesk
What do you like best about the product?
The most helpful aspect of the support suite is the ability to talk to agents who can provide prompt responses and wait for you to get it done and then provide feedback to close the case, always dedicating time to each customer concern
What do you dislike about the product?
Generally not a fun of Answer Bot, but the flow of this Bot is great and allows you do speak to an urgent quickly if you further help.
What problems is the product solving and how is that benefiting you?
The Support Suite available is allowing me to use multiple mediums; if I am pressed for time; I can start a chat conversation and continue the discussion via email support. The reminders are sent, the agent name dealing with the issue and we continue; this sometimes can take hours, but there is always someone in contact.
Good Workspace for Ticket Handling
What do you like best about the product?
Feels greate to having a lot of features to reduce the manual resource. Excellent support team to support for help.
What do you dislike about the product?
So many Restrictions for the Custom Fields and we can't able to maintain understandable format in the Admin Center.
What problems is the product solving and how is that benefiting you?
They give lots of articles to resolve a issue by myself
fast help
What do you like best about the product?
It is fast and easy to use compared to competitor
What do you dislike about the product?
If i have slow internet it takes long time
What problems is the product solving and how is that benefiting you?
to connect customers to our sellers fast
Zendesk Guide Is an Excellent CRM for Documentation
What do you like best about the product?
The product itself is an industry-leading tool that meets our functional needs on asynchronous support channels. We have explored the synchronous support and ticketing systems but no decision has been made there.
What do you dislike about the product?
Product updates and releases are not as aggressive as the smaller players in the market. Seeing a stronger balance in terms of enhancements and capabilities would be nice.
What problems is the product solving and how is that benefiting you?
We do not see the level of product innovation in terms of improving the WYSIWYG editor, cross-syndication capabilities, and improved support for video embedding and analytics tracking.
Very good ticketing platform
What do you like best about the product?
Great support, easy to create dashboards and queries.
What do you dislike about the product?
The messaging bot is quite limited (flow builder).
What problems is the product solving and how is that benefiting you?
Dashboard queries, external extensions.
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