Zendesk Suite
ZendeskReviews from AWS customer
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Easy to use ticketing system that works right out of the box
What do you like best about the product?
Zendesk comes with all of the tools and automations right out of the box. In addition, its easy to add in triggers, automations, and macros that help to streamline your custom process. Not to mention, their reporting comes baked in with everything you need to ensure your customers are getting quick, helpful responses.
What do you dislike about the product?
Zendesk has limitations in the number of views you can have, in the number of tickets you can bulk edit and other quirky things like that. It's a great out of the box solution but for bulk changes it could use some improvement. The only workarounds are to create triggers to make mass changes.
What problems is the product solving and how is that benefiting you?
Zendesk allows us to craft a seamless customer experience with our clients as we work through support tickets and requests. It also easily pulls in company and contact level information so you can see all conversations in one convenient location making problem resolution that much easier.
good in terms of complaint management and handling
What do you like best about the product?
very good tool for managing tickets
an excellent interface for the ticket system
allows us to streamline the support service we can offer to clients, enables the team to work together to resolve them quickly and efficiently
queue
an excellent interface for the ticket system
allows us to streamline the support service we can offer to clients, enables the team to work together to resolve them quickly and efficiently
queue
What do you dislike about the product?
There is no guided online training. The mobile interface bugs too much. The assistance really needs to be worked on. Difficult to find help in the help center.
What problems is the product solving and how is that benefiting you?
Manage customer requests and complaints without going through the call center. Traceability, automation, and triggers really make our tasks easier. Managing the volume of tickets compared to a traditional setup, in short, it's a hit.
Its an amazing platform for Customer Support.
What do you like best about the product?
What I like the most is how accurate the reports are. Every number can be extracted from Zendesk. Every emails sent to our customers can be tracked which is the best.
What do you dislike about the product?
I dislike when the Outbound recording does not include in the ticket. It happened multiple times when we do an outbound call to our customers, the outbound call recordingdoes not include in the ticket.
What problems is the product solving and how is that benefiting you?
Its definitely solves the needs of our customers as it is the bridge between customer support and our healthcare professionals. Zendesk helps us communicate with both our client and healthcare professionals. It also helps us track the productivity, metrics, etc. of our employees.
Good support and system
What do you like best about the product?
Simple, convenient and time saving. Great overview of tickets and administrations as well.
What do you dislike about the product?
Could be a little easier for agents to receive support
What problems is the product solving and how is that benefiting you?
They are helping our organization managing tickets in a smooth way from over 5000 customers.
As head of customer support, Zendesk has helped me organize my work efficiently
What do you like best about the product?
For me, the live chat and ticketing system is what i like best as it helps organize the questions from my customers and also lets me delegate. I looked at a few different companies before Zendesk but they were not as good because they were pretty basic.
What do you dislike about the product?
The only thing i can say is that there is alot on information when using Zendesk so sometimes it gets confusing. It could be better if the explanations were more breif.
What problems is the product solving and how is that benefiting you?
It is solving the waiting time for my customers, and the help center is something that is helping a lot for customers. This makes my business work on others things more.
Useful for Customer Service for Synchronization
What do you like best about the product?
Everyone can read the emails sent so in case one colleague is on holiday, you can reply on their behalf.
What do you dislike about the product?
Need to manually check if there are any new tickets.
What problems is the product solving and how is that benefiting you?
Communication when there are errors with humans.
a good platforme for customers
What do you like best about the product?
the fact that you can hundle many chats at the same time , while you can browser other things
What do you dislike about the product?
the new update is a bit complicated and hard to follow also sometimes it has some bugs
What problems is the product solving and how is that benefiting you?
customer issues , and follow up with their feedbacks and requests
Very timely response
What do you like best about the product?
The agent was very polite and assisted with accurate information on how to resolve my case. By the end of the convo was asked again if i had any other questions left. nice
What do you dislike about the product?
A little delay between the messages. If you don't reply like within 2-3 mins then i had to wait like couple of hours until i heard back from the support. Hope it can be fixed
What problems is the product solving and how is that benefiting you?
Their articles was helpful with a lot to detailed information. The agent provide the article and my case was resolved like in couple of minutes after i read it.
Very helpful team and always fast responses
What do you like best about the product?
There software is complex to meet your business objectives and if you need help then the Zendesk team are ready to provide support
What do you dislike about the product?
The differences between Zendesk Chat, Talk Admin Centre etc
What problems is the product solving and how is that benefiting you?
Contacting customers and tracking tickets that require support
zendesk support
What do you like best about the product?
I was impressed with the thorough set of questions and troubleshooting. Dion was awesome and made sure my issue was resolved, it took almost half an hour but he stuck with me and kept trying new things until it worked!
What do you dislike about the product?
I can't think of anything right now that I disliked about the procedure. In my case, it worked perfectly as intended!
What problems is the product solving and how is that benefiting you?
I had an audio issue and discovered that there were additional settings in the secure lock in the address bar where sound was toggled off.
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