Zendesk Suite
ZendeskReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
6,463 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Zendesk is a great CX tool for all type of businesses
What do you like best about the product?
The chat, the bot and of course being able to create the articles easily in many languages!
One of the best things is that you can do LOTS of things with Zendesk!
One of the best things is that you can do LOTS of things with Zendesk!
What do you dislike about the product?
It is a very powerful tool but it also takes some time to configure it in order to be ready with the basics.
By having all the actions in just one screen only and not many links according to the type of service.
By having all the actions in just one screen only and not many links according to the type of service.
What problems is the product solving and how is that benefiting you?
Helping us with our first clients and being able to manage a part of it with the ChatBot and the rest with a single agent.
We cannot wait to see how Zendesk will perform in the upcoming days with our first clients.
We cannot wait to see how Zendesk will perform in the upcoming days with our first clients.
Intuitive and assertive platform
What do you like best about the product?
Easy to use. Intuitive, assertive. It has everything we need.
What do you dislike about the product?
Sometimes support ends up being a bit slow in handling issues
What problems is the product solving and how is that benefiting you?
Agility for the business.
Great for customer service and sales
What do you like best about the product?
Automation of the workflow and the feature of time control.
What do you dislike about the product?
Complexity. It is not an easy software for dummies.
What problems is the product solving and how is that benefiting you?
The integration between Zendesk and Pipedrive and Whatsapp is the main issue solved by the app.
Very practical and facilitates daily life for improving communication and enhancing time management.
What do you like best about the product?
The ease of access and return on a daily basis for better service to the general departments
What do you dislike about the product?
The layout does not please me because it is not very intuitive.
What problems is the product solving and how is that benefiting you?
The communication between departments, and the formalization of daily situations for future improvements
Good interaction tool
What do you like best about the product?
The integration between Zendesk and chatbot for communication with the client via WhatsApp.
What do you dislike about the product?
Not being very intuitive and difficulty in sending active messages to customers.
What problems is the product solving and how is that benefiting you?
The difficulty of the client and the company in communicating, keeping the entire history of conversations and services.
impressive
What do you like best about the product?
I like the way zendesk helps me solve my problems, it's very easy and most of the time very fast. It is dynamic and offers several tools to make my day to day easier.
What do you dislike about the product?
I can say that there isn't something that I don't necessarily like, because, until now, Zendesk has helped me with mastery in my daily tasks. The only point of improvement that I would point out would be the way to find all the available tools, sometimes you have to look a little.
What problems is the product solving and how is that benefiting you?
Overall, the company was having many, many problems communicating assertively with our customers. In addition to the fact that, many times this communication did not exist and our customers were extremely dissatisfied.
smart and effective
What do you like best about the product?
The practicality of communication with our customers, and also because it is very intuitive, bringing a greater understanding to our employees and also to our customers
What do you dislike about the product?
In the same way that it is intuitive and simple to deal with, sometimes due to its simplicity it ends up not having much structure, but nothing difficult to improve.
What problems is the product solving and how is that benefiting you?
We had a problem with customer communication, now we don't have it anymore, as Zendesk helped us to restructure the way we communicate with our customers, for better service
I was distressed before getting help from Zendesk
What do you like best about the product?
Zendesk got back to be promptly when I needed assistance with my system, my page was displaying in a different language and the support assistant helped me greatly, his name was Jeffery
What do you dislike about the product?
I have not encountered many bugs or things that need fixing because the system caters well to our needs and wants along with soo many added features that help us in our work
What problems is the product solving and how is that benefiting you?
They are making communication between companies and their customers centralised and easy to use which eliminates a lot of wasted time and helps give accurate information
an excellent customer support platform
What do you like best about the product?
the fact that we can multitask by helping customer while browsing for other tasks
What do you dislike about the product?
the fact that the new update is a bit hard to get used to it
What problems is the product solving and how is that benefiting you?
getting customer feedbacks and complaints and other and handling them fast and quickly
Efficient product with its functionality
What do you like best about the product?
WhatsApp tool for handling service requests! The advantages are that the platform allows me to have autonomy and precision in B2C service, it's perfect!!
What do you dislike about the product?
The tool can improve with updates to actively serve on WhatsApp, having a dynamic of responses with the client. The barrier of the calls hinders communication.
What problems is the product solving and how is that benefiting you?
Zendesk is resolving communication with my client, avoiding being tied to phones with endless calls and the division of teams for support channels.
showing 1,211 - 1,220