Zendesk Suite
ZendeskExternal reviews
6,478 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Solid tool to support a large user base
What do you like best about the product?
I love that Zendesk has a ton of resources available that allows me to build flows, reports and so much more.
What do you dislike about the product?
I wish the chatbot had more features and a better UI
What problems is the product solving and how is that benefiting you?
We are handling all customer support inquiries with Zendesk and are using multiple channels to provide a great experience to our members
Amazing experience with Zendesk
What do you like best about the product?
I really like how easy it is to solve problems, especially problems with the company's customers.
One of the most positive points I point out is the organization it provides. Its layout is amazing and easy to use.
One of the most positive points I point out is the organization it provides. Its layout is amazing and easy to use.
What do you dislike about the product?
In fact, there isn't exactly something I don't like about Zendesk, of course, it's not perfect and still needs a lot of tweaking. But overall, it's ok.
The only thing I could say that I don't "like" is the difficulty of finding some tools
The only thing I could say that I don't "like" is the difficulty of finding some tools
What problems is the product solving and how is that benefiting you?
Zendesk is solving many problems for our company, especially the problem we have with communicating with customers.
The benefit we get is from the positive feedback and our happy customers.
The benefit we get is from the positive feedback and our happy customers.
Zendesk Review
What do you like best about the product?
It helps to manage the quires and resolve them in a more efficient way. Zendesk helps me to follow up with the internal team to resolve the issue. It also helps to backtrack and keep all the previous records of the solved/closed tickets data.
What do you dislike about the product?
In Zendesk if the ticket is open for a long time and there are a lot of internal notes that time the Zendesk application gets frozen. So I think it should be improved.
What problems is the product solving and how is that benefiting you?
The Zendesk Support Suite helps me to manage tasks at the individual level. It also helps to followup with my internal team with the help of the child ticket feature.
Great Service for Startup
What do you like best about the product?
Is assists our agents in all channels, answering all customer inquiries on time.
What do you dislike about the product?
Still developing some features and integrations.
What problems is the product solving and how is that benefiting you?
Our CRM primarily
Support dealing with AI third part
What do you like best about the product?
Every now and then we need help to deal with out third part AI automation and Zensdesk provides us great support in dealing with this integration ensuring the chatbot and ticket automation are well synchronized. In the beginning, when we were doing the setups we had a lot of setbacks regarding triggers and chat routing but they always managed to give us clear and helpful guidance.
What do you dislike about the product?
In the past, I've had a few chats and had the feeling that some agents weren't prepared to answer my questions. However, the last 3 times I've contacted support I've had a great experience and I've been very pleased with the quality and support I've received. I had the impression that agents are better prepared to help customers now.
What problems is the product solving and how is that benefiting you?
There are many different issues but I most contacted Zendesk regarding triggers, AI automation and ticket views.
Keeping track with Zendesk
What do you like best about the product?
Zendesk is helpful for keeping track of interactions with clients, whether it is through email, chat, phone, or voicemail. It is also very easy to customize Zendesk to suit your needs.
What do you dislike about the product?
I wish it was a two way sync with the Guru Knowledge Base since that would make things easier. Right now, since it is only a one-way sync from Zendesk to Guru, we would not be able to make changes on the Guru cards directly to sync the information back to Zendesk Guide.
What problems is the product solving and how is that benefiting you?
How to allow our customers to reach us easily regardless of the communication channel that they prefer, even during off hours or on the weekend. Also, we can provide information via the Zendesk Guide.
Easy way to a excellent customer service
What do you like best about the product?
Easy way to a excellent customer service in one platform.
What do you dislike about the product?
Mobile usability is too limited and doesn'
work as desktop.
work as desktop.
What problems is the product solving and how is that benefiting you?
Partnership with other tools for a better interface and usability in one tool.
Simple, user-friendly customer support
What do you like best about the product?
I like that Zendesk has a very straightforward setup that scales with your team's expertise. You can use predefined blueprints, third-party integrations, or build your own custom solutions.
What do you dislike about the product?
Nothing. I think this is an excellent piece of software.
What problems is the product solving and how is that benefiting you?
Zendesk allows easy tracking of customer issues, a central knowledgebase where customers can ideally resolve their issues before reaching out to an agent, and native support for localization.
Zendesk Support has been very helpful and kind.
What do you like best about the product?
Quick, efficient and very motivated support.
What do you dislike about the product?
Not all the features I need support with are available in my paid plan.
What problems is the product solving and how is that benefiting you?
Topics related with coding and triggers. However most of them the support is not able to help as they are features from higher plans.
More than sufficient for our internal helpdesk!
What do you like best about the product?
It's remarkable how easy it is to integrate third-party applications (via apps or API) to make up for any shortcomings Zendesk has (such as Microsoft Forms, Zoom, and MS Teams).
What do you dislike about the product?
Behavioral data (e.g., agent login-logout data) and audit logs are not as complete as I would have liked. It would be great if all actions in Zendesk can be tracked by administrators, like how Events are in Zendesk tickets.
What problems is the product solving and how is that benefiting you?
Zendesk Support has made handling requests easier. It has been useful for our Corporate IT and HR departments, especially in how we can separate our agents into groups to handle and organize specific issues or requests. Much much easier than handling these in our mailboxes!
showing 1,211 - 1,220