Zendesk Suite
ZendeskReviews from AWS customer
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Experience with Zendesk
What do you like best about the product?
Zendesk has always been the easiest-to-navigate CRM tool. However, recently, the upgrade done with the agent workspace is not something I appreciate, I still understand their goal. Its just that, maybe instead of removing the old features, give people the option of whether to stay on the old UI or the new one.
The name Dasdasdasd meaning and personality analysis. Only few know their names true essence. Discover Your Names Hidden Meaning. Colorful and fascinating you are an amazing person with a magnetic personality! Loving life and its pleasures never depriving yourself of earthly pleasures.
Materialistic desires and wishes are always top priority if you have a say in it. Things have to move or change constantly you are not one for standing still. Sometimes overexcited, but mostly dynamic and enterprising.
Bottom line?
An intuitive idealist who needs to be recognized in order to feel fulfillment. This type of need can possibly turn into a weak point. Your unique way of communication can be seductive and full of pleasure.
Curious and thirsty for knowledge you need to understand the surrounding world. Independent by nature. Constantly aspiring towards freedom, while needing to have a home port!
The name Dasdasdasd meaning and personality analysis. Only few know their names true essence. Discover Your Names Hidden Meaning. Colorful and fascinating you are an amazing person with a magnetic personality! Loving life and its pleasures never depriving yourself of earthly pleasures.
Materialistic desires and wishes are always top priority if you have a say in it. Things have to move or change constantly you are not one for standing still. Sometimes overexcited, but mostly dynamic and enterprising.
Bottom line?
An intuitive idealist who needs to be recognized in order to feel fulfillment. This type of need can possibly turn into a weak point. Your unique way of communication can be seductive and full of pleasure.
Curious and thirsty for knowledge you need to understand the surrounding world. Independent by nature. Constantly aspiring towards freedom, while needing to have a home port!
What do you dislike about the product?
the upgrade done with the agent workspace is not something I appreciate, I still understand their goal. Its just that, maybe instead of removing the old features, give people the option of whether to stay on the old UI or the new one.
The name Dasdasdasd meaning and personality analysis. Only few know their names true essence. Discover Your Names Hidden Meaning. Colorful and fascinating you are an amazing person with a magnetic personality! Loving life and its pleasures never depriving yourself of earthly pleasures.
Materialistic desires and wishes are always top priority if you have a say in it. Things have to move or change constantly you are not one for standing still. Sometimes overexcited, but mostly dynamic and enterprising.
Bottom line?
An intuitive idealist who needs to be recognized in order to feel fulfillment. This type of need can possibly turn into a weak point. Your unique way of communication can be seductive and full of pleasure.
Curious and thirsty for knowledge you need to understand the surrounding world. Independent by nature. Constantly aspiring towards freedom, while needing to have a home port!
The name Dasdasdasd meaning and personality analysis. Only few know their names true essence. Discover Your Names Hidden Meaning. Colorful and fascinating you are an amazing person with a magnetic personality! Loving life and its pleasures never depriving yourself of earthly pleasures.
Materialistic desires and wishes are always top priority if you have a say in it. Things have to move or change constantly you are not one for standing still. Sometimes overexcited, but mostly dynamic and enterprising.
Bottom line?
An intuitive idealist who needs to be recognized in order to feel fulfillment. This type of need can possibly turn into a weak point. Your unique way of communication can be seductive and full of pleasure.
Curious and thirsty for knowledge you need to understand the surrounding world. Independent by nature. Constantly aspiring towards freedom, while needing to have a home port!
What problems is the product solving and how is that benefiting you?
It resolves our issue on tracking the agents performance easily with the help of explore. It also helped us manage the ticketing and chat inquiries easily with the help of the chat, support tool.
The name Dasdasdasd meaning and personality analysis. Only few know their names true essence. Discover Your Names Hidden Meaning. Colorful and fascinating you are an amazing person with a magnetic personality! Loving life and its pleasures never depriving yourself of earthly pleasures.
Materialistic desires and wishes are always top priority if you have a say in it. Things have to move or change constantly you are not one for standing still. Sometimes overexcited, but mostly dynamic and enterprising.
Bottom line?
An intuitive idealist who needs to be recognized in order to feel fulfillment. This type of need can possibly turn into a weak point. Your unique way of communication can be seductive and full of pleasure.
Curious and thirsty for knowledge you need to understand the surrounding world. Independent by nature. Constantly aspiring towards freedom, while needing to have a home port!
The name Dasdasdasd meaning and personality analysis. Only few know their names true essence. Discover Your Names Hidden Meaning. Colorful and fascinating you are an amazing person with a magnetic personality! Loving life and its pleasures never depriving yourself of earthly pleasures.
Materialistic desires and wishes are always top priority if you have a say in it. Things have to move or change constantly you are not one for standing still. Sometimes overexcited, but mostly dynamic and enterprising.
Bottom line?
An intuitive idealist who needs to be recognized in order to feel fulfillment. This type of need can possibly turn into a weak point. Your unique way of communication can be seductive and full of pleasure.
Curious and thirsty for knowledge you need to understand the surrounding world. Independent by nature. Constantly aspiring towards freedom, while needing to have a home port!
Helpful ticketing system with integrations we use
What do you like best about the product?
Zendesk helps keeps all of our customer communication in one place
What do you dislike about the product?
There are some notification customizations I would prefer to have show internal versus relying on email notifications only
What problems is the product solving and how is that benefiting you?
Tracking client requests and collaborating with team members to solve issues.
Great, Efficient Support Every Time!
What do you like best about the product?
An efficient tool for getting support options.
What do you dislike about the product?
The amount of time it took to get the call to get the solution.
What problems is the product solving and how is that benefiting you?
Quick reference guidance to corresponding articles and knowledge base.
Zendesk Support Suite is fantastic.
What do you like best about the product?
The most helpful thing about using Zendesk Support Suite is the timeliness of getting a response or reply.
What do you dislike about the product?
I can't think of a negative - this tool is super valuable and we highly recommend it.
What problems is the product solving and how is that benefiting you?
Being able to reply to customers in a personalized way especially when solving a problem makes us stand out among our competitors.
Made life easy for customer support team
What do you like best about the product?
1) While the product has been designed primarily for the customer support team, the best part about ZD is how it allows the customer support team to collaborate easily with other teams.
2) For each of our products & services, we have a list of FAQs. With the use of Macros, we could easily automate answering these FAQs.
2) For each of our products & services, we have a list of FAQs. With the use of Macros, we could easily automate answering these FAQs.
What do you dislike about the product?
1) There have been a few escalations because some critical customer queries were not addressed in time due to notifications not being triggered at the right time. Maybe the ZD team can look into it, but we do understand that these things happen with complex software.
2) There are not enough training or tutorials available. We have to spend a lot of time figuring out what each option or feature does - which ones are important and which ones can be ignored. While there are some Youtubers who create content on ZD, it will be helpful if ZD itself provides detailed step-by-step videos and pdfs on various use cases.
2) There are not enough training or tutorials available. We have to spend a lot of time figuring out what each option or feature does - which ones are important and which ones can be ignored. While there are some Youtubers who create content on ZD, it will be helpful if ZD itself provides detailed step-by-step videos and pdfs on various use cases.
What problems is the product solving and how is that benefiting you?
Our organization had multiple channels (website, twitter, FB etc.) where we used to interact with customers. It was always a struggle to manage customer queries from different sources/channels and have a central repository. With ZD, our customer support team could achieve that streamlined approach, significantly reducing turnaround time for customer query resolution.
Zendesk Suite Review
What do you like best about the product?
Pretty much a one-stop shop for everything you need to provide excellent customer service. You also have the ability to get support from customer advocacy team. Downside though is quite expensive honestly speaking.
What do you dislike about the product?
Not dislike it but more on the system limitation, especially with the Zendesk Explore. There's a limitation on how many rows you can export in which kinda frustrating given most of the time you have a very large number of data you need to extract.
What problems is the product solving and how is that benefiting you?
You can have all the products you need to provide excellent customer service. There's the support, guide, gather, sell, explore which are very good products from Zendesk.
Zendesk - Easy to use yet flexible customer support system
What do you like best about the product?
Zendesk's API's are wonderful - if the feature doesn't already exist, it's easy to build it. Or don't customize it much at all--that'll work just fine as welll.
What do you dislike about the product?
Zendesk can become a little unwieldy at large scale - managing the business rules of 9+ support teams be tough if they aren't rigorously documented. The trick is to manage them programmatically via API, but that's difficult to implement if it wasn't initially setup this way.
What problems is the product solving and how is that benefiting you?
Complex workflows can be automated, with a ticket popping up for each agent when necessary for them, and otherwise disappearing while others work on the task at hand.
Amazing tool for managing tickets and chatting
What do you like best about the product?
ZenDesk is the best tool ever built for incident management. We can customize the views to match our team needs, automatically set time frames to close a ticket, auto-replies, and have a fantastic User Interface with outstanding performance in place.
What do you dislike about the product?
I had some bugs dealing with ZenDesk; I faced a bug where the tool did not follow a standard process whenever I opened a ticket and assigned it to a different/admin user every time, but this bug was fixed already. Also, it is not easy to jump start in the customizing features, but with time you can master and do whatever you need to manage and automatize the workflow.
What problems is the product solving and how is that benefiting you?
It improved my workflow, helping me manage my tickets with automatic messages, macros, split views, comments, a clean User Interface and an outstanding support team.
Easy to Use
What do you like best about the product?
Easy to create an organized knowledge base for any internal manuals and external customer support. We can limit the time troubleshooting, for our clients.
What do you dislike about the product?
When creating a post, you are limited to simple tools. Lists can only be either numbered or bulleted, including images is a nightmare.
What problems is the product solving and how is that benefiting you?
Ticket management and customer support.
ID user problem
What do you like best about the product?
I like that I reached person really quick. Chat bot said that I will get help within 1-2 days but it was few minutes when Hugo reached me and help me about my problem.
What do you dislike about the product?
I think chat bot should have more options to choose. I'm not sure if I choose right . Oprtion about webpage should be okay
What problems is the product solving and how is that benefiting you?
Support solved my problem with finding my User ID. Hugo who reached me really quick showed me multiple options which was really helpful. I don;t know what to say more. Glad to know that there are some people who can help us
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