Zendesk Suite
ZendeskReviews from AWS customer
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We do not use Zendesk support suite, we use the guide.
What do you like best about the product?
That it's easy to write articles on the site, edit them, add tags, include images, raise tickets, add new users, remove them, suspend them, and share the links of those items.
What do you dislike about the product?
So many failures along the way, almost every day, I receive emails from Zendesk informing me that they have detected that this or that functionality is not working correctly and that they will fix it.
It is not as easy as they have made it seem to make adjustments or changes to the code to implement something, even if I have a developer helping me.
The classification of information is terrible, there should be a much easier way to show or hide each article per user depending on their email or something similar.
Data reliability, I doubt that the data that Explorer shows is real.
It is not as easy as they have made it seem to make adjustments or changes to the code to implement something, even if I have a developer helping me.
The classification of information is terrible, there should be a much easier way to show or hide each article per user depending on their email or something similar.
Data reliability, I doubt that the data that Explorer shows is real.
What problems is the product solving and how is that benefiting you?
Right now, I don't have a problem to solve with product support personnel, however, on previous opportunities I have raised tickets to review why certain adjustments to the code did not work and they didn't even give me an answer; they stopped responding.
good customer experience
What do you like best about the product?
i only started using zendesk recently but i like how easy and fast you can get used to it and the way it works
What do you dislike about the product?
Sometimes it's hard to find answers for some of its options , and the new update is kind of hard to get used to it
What problems is the product solving and how is that benefiting you?
it's really easy to converse with customers and get to know their issues and have time to process their requests and able to use the internet while chatting with them to give them answers
I have already used the system professionally and the platform is excellent and very dynamic.
What do you like best about the product?
Possibility of easy interaction with support and ease of viewing the information available on the platform. Ease of extracting information.
What do you dislike about the product?
The system may exhibit some performance issues that are difficult to resolve through support; we have already lost numerous chats due to system fluctuations.
What problems is the product solving and how is that benefiting you?
Technical support on platforms I use daily helps me resolve doubts, obtain accurate information, among other situations related to service.
good service
What do you like best about the product?
talk with clients every time a day in WhatsApp.
What do you dislike about the product?
bad layout and difficult explanation, makes it difficult to use
What problems is the product solving and how is that benefiting you?
Contact with customers has become more agile, increasing their satisfaction.
Competition For Freshdesk
What do you like best about the product?
A very well-detailed platform that displays and categorizes the various stages of customer communication. You have insightful reports and an effortless overview of all communication sent and received by your team.
What do you dislike about the product?
A few emails tend to go to the spam folder for some clients, also the email to Zendesk notification can be better, as well as the UI in which Zendesk is displayed on your email notification as well on the website itself.
What problems is the product solving and how is that benefiting you?
It is a cost-effective alternative to Freshdesk, that facilitates not only customer-to-customer communication but internal communication as well. The multi-tab functonality adds a nice touch to those who wish to have all priority communications scheduled in order to action.
I feel Zendesk is really helpful for support point of you. You will get wide functionality.
What do you like best about the product?
1. Easy and crisp analysis of the data.
2. Multiple communication channels and their plug-and-play kind setup.
3. Simplified and focused user experience.
2. Multiple communication channels and their plug-and-play kind setup.
3. Simplified and focused user experience.
What do you dislike about the product?
1. Limited external free applications.
2. Delay in solving queries.
2. Delay in solving queries.
What problems is the product solving and how is that benefiting you?
Zendesk support helps us to cater to requests from our clients in the form of email and chat. It allows us to streamline our support workflow in a very efficient way.
Friendly user and all that you need is in one page. It's like we've got it all for you
What do you like best about the product?
The most helpful is automatic ticketing, where when you receive an email, it will have an automatic code.
What do you dislike about the product?
My dislike is the triggers since I'm just new. But eventually I will understand this.
What problems is the product solving and how is that benefiting you?
Our Ticketing System, our previous CRM have a lot of buttons before saving a ticket. Unlike Zendesk it is in one place with simple name/tags.
Zendesk helps a lot my day to day at work. Makes problem solving easier
What do you like best about the product?
Integration with other platforms, mainly gmail and whatsapp. The distribution of activities in a large team, becomes simpler. Communication with the customer is more effective.
What do you dislike about the product?
The need to close an active ticket, so that another ticket can be started, with the same customer but a different technical operator starting the chat. My company has several employees talking to a customer at the same time.
What problems is the product solving and how is that benefiting you?
The biggest benefit is related to the quality in time of the answers provided to my company's customers. In addition, the working time of technical operators has increased in quality. Support is always working to help us at this purpose of a better working time.
Support is Awesome.
What do you like best about the product?
The chat feature on the support page is the best thing to get instant help. It has the capacity to share snaps as well for a better explanation of issues. Wait time is less.
What do you dislike about the product?
There should be an email option available so the customer can manage the records and escalations. There should be a ticket portal as well. Last time the agent leaved the chat in-between.
What problems is the product solving and how is that benefiting you?
I have only checked with reporting problems yet. They have helped me to troubleshoot the issue that i was facing with an attribute. It improves work efficiency.
Received awesome tech support from Philip A. He resolved my issue.
What do you like best about the product?
He was very responsive in the chat and allowed me to figure it out myself which was also very helpful so I know how to resolve it again if it comes up.
What do you dislike about the product?
There is nothing I disliked about his support he gave to me.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite is helping me solve accessing app issues I was experiencing which now that I have it, I have the ability to access my clients addresses when I'm out on the field.
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