Zendesk Suite
ZendeskReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
6,463 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Zendesk Feedback
What do you like best about the product?
I really like Zendesk because its layout is great.
Furthermore, I like the speed of feedback to customers, in addition to having to improve the organization and make the company more fluid.
Furthermore, I like the speed of feedback to customers, in addition to having to improve the organization and make the company more fluid.
What do you dislike about the product?
What I don't like about Zendesk is its value.
By Brazilian standards, it is relatively expensive and requires a high investment.
Furthermore, sometimes I need to look for a long time for the tool I need to carry out my activities.
By Brazilian standards, it is relatively expensive and requires a high investment.
Furthermore, sometimes I need to look for a long time for the tool I need to carry out my activities.
What problems is the product solving and how is that benefiting you?
It facilitates the development of various processes, the individual verification of each stage and its progress.
Zendesk helps me resolve my activities more quickly and optimize my daily work rhythm, making it much more beneficial.
Zendesk helps me resolve my activities more quickly and optimize my daily work rhythm, making it much more beneficial.
Great experience in all topics
What do you like best about the product?
From the ease of using the tool, the return from clients is much faster when contacted through Zendesk.
What do you dislike about the product?
It is a very complex system to register clients, as it has to be done step by step, when it could allow entering all the data and then confirming it all at once.
What problems is the product solving and how is that benefiting you?
All related to contact with the clients and their feedback
All in one place
What do you like best about the product?
The use of several projects and in a single place, being able to communicate with the client and with the other collaborators in real time, in addition to viewing the pending issues and conclusions. Application support is efficient.
What do you dislike about the product?
Some reports and analysis are not so accurate, or also do not have the necessary resources for the activities we need.
The possibility of viewing the activities of other collaborators along with mine sometimes hinders the development of projects.
It is a little complex for some simple activities.
The possibility of viewing the activities of other collaborators along with mine sometimes hinders the development of projects.
It is a little complex for some simple activities.
What problems is the product solving and how is that benefiting you?
As we are new contractors we have had great support from zendesk.
We have a quick response to the solutions we need.
It is a little complex for some simple activities, but we were able to find the solutions in zendesk itself
We have a quick response to the solutions we need.
It is a little complex for some simple activities, but we were able to find the solutions in zendesk itself
Very practical and intuitive
What do you like best about the product?
The platform is intuitive, organized, and meets various needs that may arise during the customer's experience from lead qualification to operational support.
What do you dislike about the product?
I believe that the email inbox should be a bit more customizable, allowing the use of tags for better reception of new emails and directing them to individual folders.
What problems is the product solving and how is that benefiting you?
Zendesk helps me optimize the customer journey from the moment of sales, legal, billing, and entry into operation, saving a time lapse in service that we previously had.
Fast and intuitive system.
What do you like best about the product?
Quick resolution in support, polite and courteous service, intelligence in functions.
What do you dislike about the product?
Most of the information is in English, making it difficult when we are not very fluent in the language.
What problems is the product solving and how is that benefiting you?
Adhesion of new services for the use of WhatsApp
Awesome
What do you like best about the product?
I like the ease and speed of solving problems, as well as the possibility of solving them autonomously, when necessary. Because, often, the problem is simpler than it seems.
What do you dislike about the product?
In fact, so far, I haven't found any negative aspects or inconsistency that I could point out here as "disliked". So I like all the points and features using the program.
What problems is the product solving and how is that benefiting you?
Zendesk helped me with the communication problem with our customers. Sometimes we had difficulties managing all the demands and the response time, which was causing a lot of dissatisfaction
A good app for customer contact demands
What do you like best about the product?
Have a means of communication that is quick for contacting clients
What do you dislike about the product?
Small details like the format could be more intuitive.
What problems is the product solving and how is that benefiting you?
I did not identify a specific case.
God
What do you like best about the product?
Security, agility and ease of use of the platform.
What do you dislike about the product?
I wish I didn't always have to open a new conversation after 24 hours of inactivity on my customer's response.
What problems is the product solving and how is that benefiting you?
It facilitates our communication with customers.
It's an incredible experience to use Zendesk to talk with our clients.
What do you like best about the product?
The best part of Zendesk is to use groups to organize our tickets, the integration with droz message is being helpful to talk faster with customers.
What do you dislike about the product?
The tricky part is to organize WhatsApp messages.
What problems is the product solving and how is that benefiting you?
The communication with our customers has been better since we start to use Zendesk.
zendesk evaluation
What do you like best about the product?
I use it rarely to talk to clients, I like the good functionality of the app, and regarding usage, the little I used it, I liked it a lot, considering that the app is good.
What do you dislike about the product?
It sometimes freezes due to the internet, but other than that it works perfectly. At the moment, I believe they are okay for all purposes. I am still not very familiar with the platform.
What problems is the product solving and how is that benefiting you?
I don't use this tool constantly, so I don't have much flow to express myself. I feel productive when I manage to complete all my goals. My performance has changed a lot.
showing 1,241 - 1,250