Zendesk Suite
ZendeskExternal reviews
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Experian Address Validation
What do you like best about the product?
Forwarder for Zendesk can be a useful tool for businesses that need to share ticket information with external parties. By automating the forwarding process and providing configurable rules, the app can save time and help you maintain control over your ticket data.
What do you dislike about the product?
the cost of the app may be a consideration for some organizations. While Forwarder for Zendesk offers a free trial, ongoing use of the app requires a subscription. Depending on your organization's budget and the volume of tickets that you need to forward, the cost of the app may be a significant factor in your decision to use it.
What problems is the product solving and how is that benefiting you?
businesses may face the need to maintain control over their ticket data when sharing it with external parties. Forwarder for Zendesk can help to solve this problem by providing configurable rules and settings that allow businesses to specify which information is forwarded and to whom. This can help to ensure that sensitive information is not shared inappropriately or without proper authorization.
Poor product and ironically customer support
What do you like best about the product?
Zendesk is a mature product with well establish app marketplace and integrates with many of everyday third-party products. Agent IU is modern
What do you dislike about the product?
Customer support is abysmal with the product from the Zendesk team, with slow responses and unhelpful answers from their agents. Pricing plans are also not transparent and only seem to go up, with features in the admin panel being removed to stop you from managing your licence. Similarly, pricing for new customers is different to existing customers once you are locked in and key features are often excluded unless you are on the latest new and more expensive plan. Reporting, exporting functions and other key features available on other alternatives are missing or don't work as described. Suggest you read comments from real users on Zendesk's own support portal, to get an idea of the level of frustration.
What problems is the product solving and how is that benefiting you?
Managing customer support tickets, tracking SLAs, host support documentation, chat function and reporting to customers on SLAs.
Below average
What do you like best about the product?
Honestly not much, it was pretty frustrating to use sometimes.
What do you dislike about the product?
Having to close out each individual ticket and not receiving the correct number of calls.
What problems is the product solving and how is that benefiting you?
I'm not sure what problems they are trying to solve! I haven't realized any.
Easy going CRM tool for everyone
What do you like best about the product?
Storing data , can access via rest APIs.
What do you dislike about the product?
Nothing as such but pricing option should be more competitive
What problems is the product solving and how is that benefiting you?
Storing customer and HR data
Zendesk ITSM
What do you like best about the product?
Zendesk is a good software for customer experience for B2B and B2C customer support to raise the tickets from customer end.
What do you dislike about the product?
Zendesk CRM has some drawback and price is little bit expensive
What problems is the product solving and how is that benefiting you?
Zendesk is helping the business with customer support to solve customer queries immediately.
Avoid
What do you like best about the product?
There are multiple plan levels available, and while their pricing structure is overly confusing for no reason, they do have a lot of features available.
What do you dislike about the product?
Zendesk's team is fantastic when you're a prospective customer. Their sales team is on it and attentive. Once you sign a contract, different story. We've been trying to implement new features for over 2 months now, and getting an updated SLA is like pulling teeth. The Account Executive team / CSM team is stretched thin, and I get the impression they only make time for their high paying customers.
Currently we've been waiting over 2 weeks to determine why there is a pricing discrepancy on an updated agreement versus what we've paid and have receipts for. Not sure why that takes so long to confirm internally.
If I could go back 2 months, I'd save myself the time and migrate our entire team to a different platform. In the future, if I have a need, I'm going to avoid Zendesk at all costs.
Currently we've been waiting over 2 weeks to determine why there is a pricing discrepancy on an updated agreement versus what we've paid and have receipts for. Not sure why that takes so long to confirm internally.
If I could go back 2 months, I'd save myself the time and migrate our entire team to a different platform. In the future, if I have a need, I'm going to avoid Zendesk at all costs.
What problems is the product solving and how is that benefiting you?
Zendesk is our customer service messaging solution.
A perfect cloud-based customer service platform
What do you like best about the product?
It has helped me specifically in tickinng works and multi channel support.
What do you dislike about the product?
It can be costly for small business and startups
What problems is the product solving and how is that benefiting you?
By using this I'm able to manage the customer concerns at one place and it also provide all channel support at one place which saves a lot of time.
Limited experience
What do you like best about the product?
This can integrate easily with your applications & APIs which business may want to drive
What do you dislike about the product?
ETAs for any new deployment is very steep
What problems is the product solving and how is that benefiting you?
Integrated APIs for real।time flow which enable users to provide real time information to customers
Besr suited for front end customer service
What do you like best about the product?
Zendesk is one of best suited product for frontend customer service. Implementation is also simple. They also have all channel along with social media integration.
What do you dislike about the product?
Marketplace is not having third party apps like Salesforce. Also it does not have collaboration tools while working on cases
What problems is the product solving and how is that benefiting you?
Availability of third party apps in marketplace which will help quicker solutions for business problems.
Simple to use and good service
What do you like best about the product?
cross-channel support to every customers
What do you dislike about the product?
pricing could be more better for small business
What problems is the product solving and how is that benefiting you?
Using the Zendesk , I am able to reach consumer easily
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