Zendesk Suite
ZendeskReviews from AWS customer
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Great for enterprise Use
What do you like best about the product?
Zendesk Suite is a comprehensive support solution, built on most of the features necessary to handle customer support services.
What do you dislike about the product?
Mobile app support is very primitive or basic, also there are lack of AI angle to suite.
What problems is the product solving and how is that benefiting you?
It has very reliable UI and impementation of support operations. Ease of offering customer support is less hectic with Zendesk compared to other solutions.
Scalable and Efficient, But Needs Intuitive Reporting
What do you like best about the product?
I appreciate Zendesk Support Suite for its clean, agent-friendly interface and how it efficiently automates workflows with triggers. The centralized, multichannel support is invaluable for maintaining customer visibility in workflows, ensuring no request slips through unnoticed. Features like ticket views, macros, live chats, and the Help Center support our operations significantly. The suite integrates well with tools like Slack, Jira, and Google, which keeps everything streamlined and organized. Its scalability and ability to keep support operations organized, primarily due to role-based permissions and the use of automation and dashboards, make it a standout option. I would undoubtedly consider purchasing it again.
What do you dislike about the product?
Zendesk Support Suite's interface is powerful, but it lacks intuitiveness, particularly for non-technical users. Building custom reports often feels clunky and could benefit from enhancements such as a drag-and-drop report builder, plain language instructions, prebuilt and editable templates, inline previews, and a more user-friendly meta filter UI.
What problems is the product solving and how is that benefiting you?
I find Zendesk prevents ticket loss and streamlines communication with automation, making it easy to manage multichannel support efficiently.
Best ticketing tool
What do you like best about the product?
Zendesk is the best ticketing tool that we can use.
What do you dislike about the product?
Elongated procedure to get logged in and the interface gets laggy
What problems is the product solving and how is that benefiting you?
Nothing
Love Zendesk
What do you like best about the product?
Love the easy to use features available for the whole team
What do you dislike about the product?
No complaints so far. I would recommend being more available for more use.
What problems is the product solving and how is that benefiting you?
People bypass the chat function by selecting something else > other and their contact information saves under web user rather than their contact info
Seamless Omnichannel Support with Powerful Automation Features
What do you like best about the product?
What I like most about Zendesk Support Suite is how it puts all customer messages—email, chat, social media, and even calls—in one place.
What do you dislike about the product?
What I dislike about Zendesk Support Suite is that some of the best features—like advanced reporting, AI tools, and customizations—are only available on higher-tier plans, which can get expensive. Also, setting it up properly takes time, and the admin side isn’t always as intuitive as it could be.
Ask ChatGPT
Ask ChatGPT
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps me keep all customer conversations—whether from email, chat, social media, or calls—in one place.
Zendesk Makes Customer Support Easy
What do you like best about the product?
The interface is clean and intuitive. It's easy for new team members to get up to speed quickly.
What do you dislike about the product?
There are some limitations around customization—especially with ticket forms and user roles—that make it harder to tailor the system exactly to our needs
What problems is the product solving and how is that benefiting you?
We use Zendesk Support Suite as our primary helpdesk to manage customer inquiries across multiple channels, including email and chat. It helps us centralize communication, track ticket progress, and ensure no customer issue falls through the cracks. The ability to set up automations, SLAs, and workflows has improved our response time and overall customer satisfaction. It also gives us better visibility into team performance through reporting and analytics.
Good service
What do you like best about the product?
Definitely that ease of use and comfortability
What do you dislike about the product?
Not much I can say is wrong besides maybe the wait times
What problems is the product solving and how is that benefiting you?
We use on a weekly bases
Dynamic platform to streamline projects
What do you like best about the product?
Intuitive way of running agile projects.
What do you dislike about the product?
Inflexible to certain file types when uploading by project materials.
What problems is the product solving and how is that benefiting you?
Central repository of project governance, streamlining process of raising tickets and communicating with business architects.
Zendesk
What do you like best about the product?
Zendesk is one of the first support systems I used on the internet. It has evolved and grown with an obvious customer service focus. It makes it easy for customers to reach out for any type of help.
What do you dislike about the product?
Sometimes the support people can be a little slow to reply, but that is the exception
What problems is the product solving and how is that benefiting you?
Able to connect with businesses and resolve even the tough questions or easy things like login issues.
I'll choose Zendesk Over any other New CRM/ticketing tool
What do you like best about the product?
Their features and the documentations. they are just perfect, on point
What do you dislike about the product?
Their support, it takes days to respond or solve any issue which I need quick attention to
What problems is the product solving and how is that benefiting you?
Zendesk is our core for customer service, we log all our user's issues in one place using zendesk and also its a database of possible solution for all issues in our product
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