Zendesk Suite
ZendeskExternal reviews
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Hassle Free integration and calling
What do you like best about the product?
Easy to use while calling from Zendesk without any issue
What do you dislike about the product?
Sometimes the Talkdesk tab on Zendesk doesn't load
What problems is the product solving and how is that benefiting you?
Easy to raise a issue and getting quick response
Extra Ordinary User Experience
What do you like best about the product?
Zendesk Support allows all the necessary features with an easy-to-learn interface in order to work on the cases or Customer Support System. Zendesk enables its users with various features like Follow up reminders, Integration with other apps, and creating related tickets for internal teams for further actions and efficient followup on ongoing cases.
What do you dislike about the product?
I really don't think of any such options or features on Zendesk as all the features and options I have used till now are very useful and I believe that those features are included in the list after a lot of research and user feedback.
What problems is the product solving and how is that benefiting you?
As there are a lot of internal dependencies while resolving day-to-day grievances received from Paid customers, Zendesk empowers its users to easily keep a track of ongoing cases and their progress over them. Also, creating and managing 'Views' is another extraordinary feature in order to segregate your data as per the requirement of the time.
There's a reason why everyone uses it
What do you like best about the product?
There is a reason why everyone uses Zendesk support. It just does the job that is needed. Easy to handle tickets and pass the information across to teams.
What do you dislike about the product?
I have some issues with how the tagging/data is handled, but that is more about how my organization has set up our instance.
What problems is the product solving and how is that benefiting you?
It collects all of our customer emails, chats and collates the data together.
Refferal
What do you like best about the product?
i will recommend zendesk for friend or colleague because i have good experience, good service
if we have obstacle the account full helping
if we have obstacle the account full helping
What do you dislike about the product?
related to payment, maybe it can be changed according to the country and not always using dollars
What problems is the product solving and how is that benefiting you?
about trigger, integration they complete help until solve
and we can work so properly
and we can work so properly
Good to integrate with other tools
What do you like best about the product?
Zendesk is easy to integrate with other tools, like, clickup and Microsoft Outlook.
What do you dislike about the product?
All new has an additional cost, if we need a specific report, it costs, or it is necessary to upgrade to the next plan.
What problems is the product solving and how is that benefiting you?
We needed a tool to integrate ticketing service management and request done via whatsapp
Fun, insightful and inclusive
What do you like best about the product?
From start to finish we felt immediately that we were able to build a succesfull bot even though we were all new within this topic. The support was always available and we could ask questions at any time of the day. Ultimate felt eventually like an extension of felyx rather than an external partner.
What do you dislike about the product?
To Ultimate itself there were no downsides to be fair. The only issue was the integration with SunCo and the lack of their response, it would have been great to have had someone from Ultimate take charge at that time and helped there to fasten up the process.
What problems is the product solving and how is that benefiting you?
The high amount of chats we get on a daily base is now covered first by the bot so the issues can be shifted and agents immediately see what issue the customer experiences. Which helps them so much!
no one is responsable
What do you like best about the product?
The pitch, looks like they have an amazing product
What do you dislike about the product?
The company i represent haven't had the expected results with our partnership or any proposals about how Ultimate AI can improve its level of service and in consequence, those results.
We signed with Ultimate AI to develop an outstanding experience for our clients here in Mexico. For different reasons, today we have nothing.
I already have a meeting with the CEO and not even him answer me my emails, the customer support and the delivery times are the worst.
Our contract does not expire yet and no one responds to us, that´s the service level they have. It´s a shame
We signed with Ultimate AI to develop an outstanding experience for our clients here in Mexico. For different reasons, today we have nothing.
I already have a meeting with the CEO and not even him answer me my emails, the customer support and the delivery times are the worst.
Our contract does not expire yet and no one responds to us, that´s the service level they have. It´s a shame
What problems is the product solving and how is that benefiting you?
no one
support equals zendesk
What do you like best about the product?
Easy to use and the number of support channels we can add to Zendesk. Support that we receive from Zendesk team.
What do you dislike about the product?
Reporting, the reports should be drag and dropped, and the dashboards should be auto-created.
What problems is the product solving and how is that benefiting you?
chat and support tickets are responded to on time and with great accuracy.
Most complete CRM tool
What do you like best about the product?
Zendesk is the most complete CRM tool I've ever seen, both for its variety of integrations with other platforms and for its complete business rules and infinite configuration possibilities.
What do you dislike about the product?
It still lacks some more complete features for chat like first response SLA for example.
The automations interface is still very old and visually outdated compared to the rest of the features, making it even a little uncomfortable to use.
The automations interface is still very old and visually outdated compared to the rest of the features, making it even a little uncomfortable to use.
What problems is the product solving and how is that benefiting you?
Zendesk is solving the problem of the company that I work for, mainly in customer service, efficiently and quickly, making the ticket resolution rate always close to 100%
Great with integrations providing seamless support
What do you like best about the product?
The UI of Zendesk has been created with ease of use.
The vast range of additional integrations makes ZenDesk a powerful tool
The vast range of additional integrations makes ZenDesk a powerful tool
What do you dislike about the product?
The cost implications for smaller customer support teams requiring additional (Expensive integrations)
What problems is the product solving and how is that benefiting you?
It provides a stable reliable Support suite
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