Zendesk Suite
ZendeskExternal reviews
6,542 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Detailed support
What do you like best about the product?
I appreciate the ease of contacting a live agent directly, but I also appreciate the chat bot's attempt to match my topic of concern. Also, I love the number of community and team knowledgebase articles available.
What do you dislike about the product?
I am not in love with the amount of time it can take for an agent to respond to my request, and I used to be able to respond to the ticket in my email, but for some reason, I guess that functionality has been discontinued.
What problems is the product solving and how is that benefiting you?
Support was able to help me resolve a minor concern with auto-assigning unassigned pending tickets. I've contacted many times before, and am usually very satisfied with the response.
Review for zendesk
What do you like best about the product?
Zendesk is good tool, very much customer centric.
What do you dislike about the product?
No reason to dislike all good with Zendesk tool.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite solving my issues properly and benefiting you.
It's a great system
What do you like best about the product?
It's user friendly and fast (no laggy load times). The automations are great if you have the Teams version.
What do you dislike about the product?
You cannot easily forward emails to people outside of Zendesk. It needs a forwarding feature..
What problems is the product solving and how is that benefiting you?
It allows us to keep correspondence in one place with easy reference to ticket numbers, which makes going back and finding conversations very easy.
Taylor G. is the Greatest Asset to the ZD Support Staff
What do you like best about the product?
I like Taylor G the best. He is the third support staff member that I spoke with and the first to offer me a full resolution. I don't have admin rights to our account so Taylor not only sent me the links to the articles discussing how to fix our problems he also sent screenshots so I could pass those on to our admin. He was timely, he was considerate--everything that I want and someone who is supporting me.
What do you dislike about the product?
Getting support through a widget it's undesirable. I don't know if I'm going to get someone who only has minutes left in their shift so I won't get answers and they don't tell you when they leave.
What problems is the product solving and how is that benefiting you?
Messaging issues
Experience with zendesk
What do you like best about the product?
I like the best when you can easily find the solved and closed ticket to get your monthly performace and also I like using the macros on the zendesk since they are very easy to use
What do you dislike about the product?
i quite dislike the zendesk when I'm using the play button since it cannot respond accurately when there's so many users who are active and cannot assign ticket to you properly
What problems is the product solving and how is that benefiting you?
The request of every client were able to solve using this zendesk and it is very user friendly that we can get our quotas for the job and we can also meet the expectations of clients
Easy to use. Require very little training
What do you like best about the product?
Ease of use.
Greate knowledge base.
Support team is very responsive
Greate knowledge base.
Support team is very responsive
What do you dislike about the product?
Very restricted in the basic package. Very minimal in the offering.
Things that I come to expect as basic are not suggested - like configuring reports, etc....
Things that I come to expect as basic are not suggested - like configuring reports, etc....
What problems is the product solving and how is that benefiting you?
Very friendly out of the box customer support
It offers a lot of options to tailor the tool to your teams needs.
What do you like best about the product?
There are a lot of options for automations to make the support agents' lives easier. We have a complex team structure and processes and can still accommodate them. Most of the time the product is intuitive to use. The documentation is extensive and helpful.
What do you dislike about the product?
Sometimes small feature requests, that seem they should be standard in the product, take forever to be implemented or are never implemented at all. It has happened a couple of times that I was looking to do something and found a feature request from 2017 and it's still not there, even though there are lots of people who are asking for it.
What problems is the product solving and how is that benefiting you?
Our support team is spread across the globe, we have customers in different time zones and some of them need special treatment. Using triggers, groups, views and multiple SLAs and schedules helps us proving the excellent and timely support.
We have partnered with Zendesk for years for good reason!
What do you like best about the product?
What I like best about Zendesk is how powerful of a tool it is and how much control it provides the user.
We utilize a lot of the triggers, automation, and integrations that Zendesk has to offer. The benefit of using Zendesk is that it is also recognized by a vast majority of other software out there, so it is easy to integrate with them.
We utilize a lot of the triggers, automation, and integrations that Zendesk has to offer. The benefit of using Zendesk is that it is also recognized by a vast majority of other software out there, so it is easy to integrate with them.
What do you dislike about the product?
A majority of things in Zendesk work, but the thing I dislike is how in some parts of the reporting system it can be hard to work with tens of thousands of tickets.
What problems is the product solving and how is that benefiting you?
Zendesk solves the problem of us needing a chat, phone, and ticket system by providing it in an all-in-one platform. Additionally, it has a great way of collecting data amongst the channels and helps us make data-driven decisions.
Really Great
What do you like best about the product?
It's easy do use and very helpfull, think its the best ferrament I've used
What do you dislike about the product?
There's a few problems, actually, more like bug
What problems is the product solving and how is that benefiting you?
There's always updates
The only issue that keeps it from highest score is that its not in danish
What do you like best about the product?
that our agents have the support app on there iPhones
What do you dislike about the product?
some dont speak english so missing that all was in danish
What problems is the product solving and how is that benefiting you?
it keeps track of all our agents daily repair jobs
showing 1,371 - 1,380