Zendesk Suite
ZendeskExternal reviews
6,667 reviews
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In general i have a feeling that Zendesk is the cahmpion of customer support
What do you like best about the product?
THat i have the change to change and make the program as useful as i need it. They also provide quick and actionable service, when needed. Very helpful and strong partnership.
What do you dislike about the product?
I need a better survey tool. I cannot understand why Zendesk hasnt created a better tool, and now i see they by them sef use Get Feedback. Furthermore some more possibilities on text would be appreciated.
What problems is the product solving and how is that benefiting you?
We have the best possible support team, where data is saved in a smart way. Its easy to work across borders and its easy to optimized to the best use for us. A lot of benefits.
great customer experience
What do you like best about the product?
The fact that it is easy to use and multitask while serving customers and doing something else
What do you dislike about the product?
The new update is a bit hard to understand and work with , also it is a bit confusing
What problems is the product solving and how is that benefiting you?
it is easy to answer customers' reviews and needs and understand what is need to be done while answering them via chats
All in one
What do you like best about the product?
The omni channel experience, new agent workspace that allows agents to serve users via multiple channels in the same ticket
What do you dislike about the product?
Chat is still lagging a bit behind- dashboard is separate from ZenDesk
What problems is the product solving and how is that benefiting you?
omni channel experience and serving our users where they are using their preferred channel
Amazing
What do you like best about the product?
All the features are well thought off and nicely implemented. The integration between the products makes some of the tasks very easy to manage. The User Interface and the User Experience are awesome!
What do you dislike about the product?
Bulk Administration. No way to trigger based on Users and Organizations. Advanced connectivity with other backend tools. Formulas to update the fields. SLA placeholders not available.
What problems is the product solving and how is that benefiting you?
All the different channels of customer communication in 1 single place
Incredible communication with costumers
What do you like best about the product?
The most helpful thing is the control with tickets.
What do you dislike about the product?
I dislike the droz communication with costumers.
What problems is the product solving and how is that benefiting you?
The Zendesk Support Suite is solving problems with our costumers.
Great experience
What do you like best about the product?
The customer communication is better now that we have Zendesk.
What do you dislike about the product?
I dislike the WhatsApp visualization because it's confusing.
What problems is the product solving and how is that benefiting you?
The problem Zendesk Support Suite is solving is the communication with costumers.
Easy and complete usage system
What do you like best about the product?
The platform is very comprehensive and provides many solutions for our company.
What do you dislike about the product?
Communication with support is a bit difficult at times.
What problems is the product solving and how is that benefiting you?
The communication between the client and the company via chats
Very good system for our operation
What do you like best about the product?
Service always very precise, tool very complete.
What do you dislike about the product?
Sometimes the platform is not very intuitive, causing difficulties in use, and at times we have doubts.
What problems is the product solving and how is that benefiting you?
The communication between the company and the client!
Very efficient platform
What do you like best about the product?
Quick support and always bringing news to companies.
What do you dislike about the product?
At times, it is not very intuitive.
What problems is the product solving and how is that benefiting you?
The communication between the company and the clients in the chat.
Easy to Use
What do you like best about the product?
Zendesk is easy to learn, with little training. It is useful daily.
What do you dislike about the product?
Zendesk is working well for the needs of my department.
What problems is the product solving and how is that benefiting you?
Zendesk integrates well with our CS software and allows our team to view tickets easily.
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