Zendesk Suite
ZendeskExternal reviews
6,543 reviews
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Zendesk Overview
What do you like best about the product?
The icon top bar is so helpful when making outbound calls. Also, the PB button is easier to use when getting a ticket.
What do you dislike about the product?
I don't see anything to dislike zendesk. I hope it will have a theme and be more colorful for improvement.
What problems is the product solving and how is that benefiting you?
It helps us to solve unnecessary tickets and filtered the important ones.
Zendesk Support Suite Review
What do you like best about the product?
Fast acting tech supports, easy navigation
What do you dislike about the product?
Occasional disconnecting chats, sometimes might be a bit laggy
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite solved minor lagging
Helps Keep our Business Running
What do you like best about the product?
Help Center Articles and Ticket organization among my team
What do you dislike about the product?
Reporting is difficult to use but we have hooked up our own tool
What problems is the product solving and how is that benefiting you?
Integration with Jira to submit bugs and communicate with customers
Great way to work
What do you like best about the product?
the fact that you can interact with everyone via live chats which make it a fun way to work
What do you dislike about the product?
the new update is a bit of a hassle , but it easy to get used to it with enaugh practice
What problems is the product solving and how is that benefiting you?
the customer complaints are easy to deal with , email and tickets are organised and well linked to the customers
excellent platform
What do you like best about the product?
The fact that this is a helpful and easy way to contact customers and interact with them , it is a way to make our job easy
What do you dislike about the product?
the new update is kinda hard to get the hang of it but it is not that bad
What problems is the product solving and how is that benefiting you?
i like the fact that we can solve customer complaints easily and can understand them better via live chats
parctical platform
What do you like best about the product?
the direct contact with customers and practical engagement with them , and live chats
What do you dislike about the product?
the new update is a bit hard to get used to it and work with it specially its all in one dashboard now
What problems is the product solving and how is that benefiting you?
easy customer complaints management , and easy to give live answers and get live feedback directly from them
parctical and helpful
What do you like best about the product?
The fact tat you can make a direct contact wth customers and partners , and get instant feedback
What do you dislike about the product?
the new update is kinda hard to get the hang of it , and the fact that now evrything is in one dashboard
What problems is the product solving and how is that benefiting you?
it easy to treat customers complaints , and give them instant feedbaks ,
Click and precise answer by the Zendesk Team!
What do you like best about the product?
As for my experience so far, I'm 100% pleased. The agent (CJ) was cordial, answered quickly and their answer was exactly the guidance that I needed! Now I have the information I wanted to help me solve my problem.
What do you dislike about the product?
I can't think of any downside to using the system
What problems is the product solving and how is that benefiting you?
I had a problem regarding archiver tickets, and thanks to the agent who helped me through the Zendesk Support Suite, I now can fix the issue I had and improve the processes of my Team's Zzendesk dashboard.
Simple, Easy, Efficient.
What do you like best about the product?
Simple and easy to use, this helps users to track create and handle escalations fluidly. It makes communicating with various teams seamless.
What do you dislike about the product?
The only downside here is the limited trigger for internal and external notes.
What problems is the product solving and how is that benefiting you?
This program makes everything transparent between various service agents, which avoid repetition and waste time
Great, got answers quickly
What do you like best about the product?
Zendesk Forum! Whenever you are in a fix, just search in the ZD forum or HC.
What do you dislike about the product?
There is a lot in there. Sometimes it is hard to search the exact use case.
What problems is the product solving and how is that benefiting you?
We have tons of customers, it is great to manage the queue with all the tickets and integrate with Jira
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