Zendesk Suite
ZendeskExternal reviews
6,667 reviews
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As head of customer support, Zendesk has helped me organize my work efficiently
What do you like best about the product?
For me, the live chat and ticketing system is what i like best as it helps organize the questions from my customers and also lets me delegate. I looked at a few different companies before Zendesk but they were not as good because they were pretty basic.
What do you dislike about the product?
The only thing i can say is that there is alot on information when using Zendesk so sometimes it gets confusing. It could be better if the explanations were more breif.
What problems is the product solving and how is that benefiting you?
It is solving the waiting time for my customers, and the help center is something that is helping a lot for customers. This makes my business work on others things more.
Useful for Customer Service for Synchronization
What do you like best about the product?
Everyone can read the emails sent so in case one colleague is on holiday, you can reply on their behalf.
What do you dislike about the product?
Need to manually check if there are any new tickets.
What problems is the product solving and how is that benefiting you?
Communication when there are errors with humans.
a good platforme for customers
What do you like best about the product?
the fact that you can hundle many chats at the same time , while you can browser other things
What do you dislike about the product?
the new update is a bit complicated and hard to follow also sometimes it has some bugs
What problems is the product solving and how is that benefiting you?
customer issues , and follow up with their feedbacks and requests
Very timely response
What do you like best about the product?
The agent was very polite and assisted with accurate information on how to resolve my case. By the end of the convo was asked again if i had any other questions left. nice
What do you dislike about the product?
A little delay between the messages. If you don't reply like within 2-3 mins then i had to wait like couple of hours until i heard back from the support. Hope it can be fixed
What problems is the product solving and how is that benefiting you?
Their articles was helpful with a lot to detailed information. The agent provide the article and my case was resolved like in couple of minutes after i read it.
Very helpful team and always fast responses
What do you like best about the product?
There software is complex to meet your business objectives and if you need help then the Zendesk team are ready to provide support
What do you dislike about the product?
The differences between Zendesk Chat, Talk Admin Centre etc
What problems is the product solving and how is that benefiting you?
Contacting customers and tracking tickets that require support
zendesk support
What do you like best about the product?
I was impressed with the thorough set of questions and troubleshooting. Dion was awesome and made sure my issue was resolved, it took almost half an hour but he stuck with me and kept trying new things until it worked!
What do you dislike about the product?
I can't think of anything right now that I disliked about the procedure. In my case, it worked perfectly as intended!
What problems is the product solving and how is that benefiting you?
I had an audio issue and discovered that there were additional settings in the secure lock in the address bar where sound was toggled off.
Zendesk is a great CX tool for all type of businesses
What do you like best about the product?
The chat, the bot and of course being able to create the articles easily in many languages!
One of the best things is that you can do LOTS of things with Zendesk!
One of the best things is that you can do LOTS of things with Zendesk!
What do you dislike about the product?
It is a very powerful tool but it also takes some time to configure it in order to be ready with the basics.
By having all the actions in just one screen only and not many links according to the type of service.
By having all the actions in just one screen only and not many links according to the type of service.
What problems is the product solving and how is that benefiting you?
Helping us with our first clients and being able to manage a part of it with the ChatBot and the rest with a single agent.
We cannot wait to see how Zendesk will perform in the upcoming days with our first clients.
We cannot wait to see how Zendesk will perform in the upcoming days with our first clients.
Intuitive and assertive platform
What do you like best about the product?
Easy to use. Intuitive, assertive. It has everything we need.
What do you dislike about the product?
Sometimes support ends up being a bit slow in handling issues
What problems is the product solving and how is that benefiting you?
Agility for the business.
Great for customer service and sales
What do you like best about the product?
Automation of the workflow and the feature of time control.
What do you dislike about the product?
Complexity. It is not an easy software for dummies.
What problems is the product solving and how is that benefiting you?
The integration between Zendesk and Pipedrive and Whatsapp is the main issue solved by the app.
Very practical and facilitates daily life for improving communication and enhancing time management.
What do you like best about the product?
The ease of access and return on a daily basis for better service to the general departments
What do you dislike about the product?
The layout does not please me because it is not very intuitive.
What problems is the product solving and how is that benefiting you?
The communication between departments, and the formalization of daily situations for future improvements
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