Zendesk Suite
ZendeskExternal reviews
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Awesome ZD
What do you like best about the product?
It is very easy to navigate and create such a professional outlook.
What do you dislike about the product?
I do not find anything to improve for now as I find it useful.
What problems is the product solving and how is that benefiting you?
Zendes support suite does not give any complications while using.
The Best Ticketing Tool
What do you like best about the product?
Zendesk is very easy to useand learn. It has great reports to monitor the teams performance and also indivudual performace. You can easily intergrate with other softwares to increase it's efficiancy of use.
What do you dislike about the product?
Although their support team is very responsive and supportive, at times the application crashes when loaded with more data. Would suggest they make it to consume less computer memory.
What problems is the product solving and how is that benefiting you?
We use Zendesk as our customer support ticketing software. It helps us support our customers efficiently and effectively. Its a great software to hane team escalations internally.
Great tool for work!
What do you like best about the product?
I like how it helps me navigate things easily and communicate well with the clients using the macros
What do you dislike about the product?
Currently, right now I dont have any bad experiences using this tool.
What problems is the product solving and how is that benefiting you?
This tool helps me solve each case with ease by using the amazing macros we have on this tool. This tool saves time in handling each case that I have.
ZENDESK Is Indeed a Awesome TOOL
What do you like best about the product?
What I adore about Zendesk is not just that it does things we couldn't normally accomplish, but also that it can deliver macros. By using only one platform, Zendesk enables us to cooperate with our suppliers and give our customers the best possible service.
What do you dislike about the product?
Nothing about this platform bothers me because it provides ideal tools and capabilities that can support our firm and line of work. I adore this platform since it works so well in every way.
What problems is the product solving and how is that benefiting you?
We utilize the website Zendesk to contact with all of our customers, including those booking hotels and flights. Our communication became quick, efficient, and practical thanks to Zendesk.
Excellent ticketing tool for company
What do you like best about the product?
Zendesk ticketing system is organized and well-balanced, it sort out all our tickets in order
What do you dislike about the product?
As of now, everything works fine and we haven't encountered any issues using the tool
What problems is the product solving and how is that benefiting you?
Zendesk's way of organizing tickets for our company makes us more efficient and effective
User-friendly and efficient communications tool
What do you like best about the product?
Zendesk lets us update each case with different tags in order for us to organize each instance. This is an excellent tool for customer support, sales, and other customer communications.
What do you dislike about the product?
Sometimes the Playvox button doesn't work but it seems to be a problem internally not with Zendesk itself. It is still remarkable that this tool lets us integrate another program into it.
What problems is the product solving and how is that benefiting you?
There a lot of customer communications that we receive. With Zendesk we are able to categorize each case based on urgency. Zendesk Is also our main tool in collecting our CSATs.
Zendesk is very handy
What do you like best about the product?
Everything! Specially on how Zendesk works. Also the way Zendesk allow us to manage request on real-time daily basis.
What do you dislike about the product?
When the ticket is not saved, all the things you have typed on the ticket will be gone if it was closed accidentally
What problems is the product solving and how is that benefiting you?
It helps us to ensure all requests of all of our clients and also the way Zendesk distribute ticket base on SLA.
User friendly. Easy to navigate.
What do you like best about the product?
Its is easy to check the tickets, Easy to find out and search for the related tickets you are looking for. The platform is not time-consuming if looking at things.
What do you dislike about the product?
Nothing actually. as mentioned above it is very easy to navigate.
What problems is the product solving and how is that benefiting you?
They are quick to respond. It helps me to work easily and efficiently. It makes the work less hassle.
The best ticketing system with a good support team
What do you like best about the product?
Zendesk onboarding is simple or easy even for beginners. The UI is clean and includes all the options that we need. And the support team is friendly and respond to questions within an hour in most cases. We can able to integrate with our website without any issues, and it's really simple. We can choose from hundreds of integrations and themes for the support center, and it's cool.
What do you dislike about the product?
The pricing is bit higher for mid-sized businesses when comparing to other platforms. Also, some features are disabled by default like reporting options. So, we have to ask the support team to enable those features everytime.
What problems is the product solving and how is that benefiting you?
We can able to offer our users a faster support, and one click SSO login. The ticketing system is simple, but have all the features that we need. We have been using Zendesk for more than 6 months, and had 0 issues so far.
Great Experience!
What do you like best about the product?
I had a great conversation with Travis from Zendesk. They gave a response time of 1-2 business days on a busy friday and I got response in less than an hour. Travis asked lots of questions to fully understand the issues I was facing and invited me on a call to walk me through the steps of changing features for our company. I very much appreciated the assistance as well as the enormous amount of support material on the Zendesk platform.
What do you dislike about the product?
Zendesk can be pretty intimidating due to the amount of customization. There will be a slight learning curve, but it has many benefits.
What problems is the product solving and how is that benefiting you?
We had an issue routing callers from a specific number to a particular subset of agents. This will significantly help us now that it is resolved.
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