Zendesk Suite
ZendeskExternal reviews
6,667 reviews
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Very practical and intuitive
What do you like best about the product?
The platform is intuitive, organized, and meets various needs that may arise during the customer's experience from lead qualification to operational support.
What do you dislike about the product?
I believe that the email inbox should be a bit more customizable, allowing the use of tags for better reception of new emails and directing them to individual folders.
What problems is the product solving and how is that benefiting you?
Zendesk helps me optimize the customer journey from the moment of sales, legal, billing, and entry into operation, saving a time lapse in service that we previously had.
Fast and intuitive system.
What do you like best about the product?
Quick resolution in support, polite and courteous service, intelligence in functions.
What do you dislike about the product?
Most of the information is in English, making it difficult when we are not very fluent in the language.
What problems is the product solving and how is that benefiting you?
Adhesion of new services for the use of WhatsApp
Awesome
What do you like best about the product?
I like the ease and speed of solving problems, as well as the possibility of solving them autonomously, when necessary. Because, often, the problem is simpler than it seems.
What do you dislike about the product?
In fact, so far, I haven't found any negative aspects or inconsistency that I could point out here as "disliked". So I like all the points and features using the program.
What problems is the product solving and how is that benefiting you?
Zendesk helped me with the communication problem with our customers. Sometimes we had difficulties managing all the demands and the response time, which was causing a lot of dissatisfaction
A good app for customer contact demands
What do you like best about the product?
Have a means of communication that is quick for contacting clients
What do you dislike about the product?
Small details like the format could be more intuitive.
What problems is the product solving and how is that benefiting you?
I did not identify a specific case.
God
What do you like best about the product?
Security, agility and ease of use of the platform.
What do you dislike about the product?
I wish I didn't always have to open a new conversation after 24 hours of inactivity on my customer's response.
What problems is the product solving and how is that benefiting you?
It facilitates our communication with customers.
It's an incredible experience to use Zendesk to talk with our clients.
What do you like best about the product?
The best part of Zendesk is to use groups to organize our tickets, the integration with droz message is being helpful to talk faster with customers.
What do you dislike about the product?
The tricky part is to organize WhatsApp messages.
What problems is the product solving and how is that benefiting you?
The communication with our customers has been better since we start to use Zendesk.
zendesk evaluation
What do you like best about the product?
I use it rarely to talk to clients, I like the good functionality of the app, and regarding usage, the little I used it, I liked it a lot, considering that the app is good.
What do you dislike about the product?
It sometimes freezes due to the internet, but other than that it works perfectly. At the moment, I believe they are okay for all purposes. I am still not very familiar with the platform.
What problems is the product solving and how is that benefiting you?
I don't use this tool constantly, so I don't have much flow to express myself. I feel productive when I manage to complete all my goals. My performance has changed a lot.
A very good review
What do you like best about the product?
The platform is very easy to use, dynamic and objective. Anyone can learn to access it easily. Zendesk unifies communication with customers in a very good way, with great quality and speed.
What do you dislike about the product?
The layout could be better and more useful. There is a lot of bureaucracy in adding customers to the platform. What hinders a little the agility of the work that could be more agile. But everything else is very good, only praise.
What problems is the product solving and how is that benefiting you?
Helping me to work better. The platform helps me to better connect with customers, in a simple and fast way. By streamlining the connection with customers, they are happier, have their problems resolved faster and as a result, we are able to work better.
Good and complex, intuitive tool, easy to use and essential
What do you like best about the product?
Practicality in sending emails and WhatsApps, especially because it is an innovative and easy-to-use platform once we understand how it works.
What do you dislike about the product?
Things that remain hidden and that we take time to understand, such as bugs and things that are not clear for practical use.
What problems is the product solving and how is that benefiting you?
Business matters, here in my company for example the platform provides easy access to WhatsApp and Email with our clients
Zendesk is a work horse, once built out it is a dream to organize tickets
What do you like best about the product?
Tags and integrations are a favorite the internal chat feature
What do you dislike about the product?
Knowledge base could be easier to navigate
What problems is the product solving and how is that benefiting you?
The ticketing system makes it easy to keep our guest reservations and requests are kept in order
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