Zendesk Suite
ZendeskExternal reviews
6,481 reviews
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Executive Assistant
What do you like best about the product?
Customer support is easy to reach without going through series of questionaires.
What do you dislike about the product?
Some of its terminologies are different from that of a regular email. The rest, easy to navigate
What problems is the product solving and how is that benefiting you?
Very organize and easy to handle ticketing system. No need to hire a geek to handle it.
Feedback for Zendesk
What do you like best about the product?
It's pretty good and easy to use zendesk. Rather than Salesforce, it seems slightly more fluent and easy to use. I have never found any disparity using zendesk support. dcadnbcdhyvbdvdsbvydshbvdivi sbdya
What do you dislike about the product?
Nothing as such. Everything is good about zendesk. Sometimes, it gets stuck, and a lagging issue occurs; it also can be a part of the network but has no reason to dislike zendesk.
What problems is the product solving and how is that benefiting you?
The update issue was resolved very quickly. We deal here in member services, and every ticket must be handled very efficiently. Zendesk is a complete support system for that.
Zendesk has been a game changer
What do you like best about the product?
East to navigate, easy to filter our incoming customer communication
What do you dislike about the product?
Explore datasets are a little confusing to me, but I am working on learning how to use it better,
What problems is the product solving and how is that benefiting you?
It allows us to prioritize urgent issues, and helps maintain customer communication
Chat and Public Reply were not working and Agent was able to solve the issue
What do you like best about the product?
Easy to access and the FAQ let me see if I was able to correct the issue first. Then the Chat allowed me to reach an agent quickly
What do you dislike about the product?
It took a minute to figure out how to access it, but once I did, there was no problem
What problems is the product solving and how is that benefiting you?
There are tons of benefits that we use it for
Streamline Customer Communication & Data Reports
What do you like best about the product?
I love creating fields, forms, and tickets by myself and feeling like a pro!
What do you dislike about the product?
There is little that I dislike about Zendesk! However, an incoming email filter would be excellent.
What problems is the product solving and how is that benefiting you?
I have contacted Zendesk Support multiple times, and my questions are answered each time quickly!
Thorough Service
What do you like best about the product?
Prompt response time. Thorough research. Well tested and provided helpful and relateable articles to help troubleshoot.
What do you dislike about the product?
Lacked updates, sometimes 6-8 minutes without an update from the team. I had to engage to ensure the team was still there.
What problems is the product solving and how is that benefiting you?
Quick response time, no need to engage account manager. Offers more specialized support.
I am neither opposed or a huge fan.
What do you like best about the product?
It keeps everything in one place for all members of the team to access.
What do you dislike about the product?
I have not found a downside yet. I'm sure there is one there though
What problems is the product solving and how is that benefiting you?
It allows us to communicate with all members of the team even though we are all in different locations
The most powerful support platform that I've ever used
What do you like best about the product?
The Zendesk platform is feature rich and has all the tools necessary to support our products across all channels. It simplifies our workflow to ensure that all support inquiries are resolved efficiently and to our customer's satisfaction.
What do you dislike about the product?
When an issue or question arises regarding the operation or configuration of the Zendesk platform, I feel that Zendesk support is lacking. The only mechanism for support is Messaging (really just creating a ticket), and most questions an not answered for a day or longer. Zendesk used to have phone and chat support, which was very helpful because you could get an answer to your question on the fly. But for some reason, these support channels are no longer available.
What problems is the product solving and how is that benefiting you?
Zendesk support ensures that all support inquiries are resolved in a reasonable timeframe and delivers knowledge to the agents as they help resolve each ticket.
The most user-friendly CRM I've ever used
What do you like best about the product?
I like that the interface is user-friendly, it is very easy to locate what you need for your job purposes. It looks nice on different devices, which makes it even better.
What do you dislike about the product?
I don't like that in chats mode it promts new chats even if you set yourself away or invisible. It's very annoying. Also, if you were set up as unavailable for a new assigns - the message about it keeps popping out which is also very annoying.
What problems is the product solving and how is that benefiting you?
Chatting with customers is the main purpose of the CRM, and I believe it meets our company's requirements. I used different CRMs before, and Zendesk is my favourite one.
sign in issue
What do you like best about the product?
It's fast-paced help desk assistance which is also great and works well with our organization
What do you dislike about the product?
There is not much I dislike except response time. Maybe it could be more effective for troubleshooting.
What problems is the product solving and how is that benefiting you?
We use our own business system which helps us greatly as its very streamlined and help us to troubleshoot problems and issue much more effectively
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