Zendesk Suite
ZendeskExternal reviews
6,543 reviews
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Fast, Quick and Correct answer
What do you like best about the product?
The help pages are great, but you do end up down a rabbit hole. I spent a few hours trying to workout why my emails were not forwarding, and then jumpped to Live Chat.
What do you dislike about the product?
Nothing they were very quick to respond. This was what I needed.
What problems is the product solving and how is that benefiting you?
Bringing all our media channels into one place.
Head of Support
What do you like best about the product?
Europe based data storage is something not to be underrated during the times of data privacy topic being so burning.We could not risk stroing the data of our Users in servers based in places that do not comply with our values and regulartions.
What do you dislike about the product?
The transition has not been quite smooth - it would be nice to have it all communicated very clearly what is the benefit of Suite and how to fully make an advantage of it.
What problems is the product solving and how is that benefiting you?
We mostly cared about the localization of our data storage - wanted to move them as far as possible from the USA and bring them closer to Europe, knowing that choosing EU-based Data Centers made the Suite very attractive for us.
Great support and service
What do you like best about the product?
The staff are super friendly and knowledgeable.
What do you dislike about the product?
Time difference. The WhatsApp activations team only start responding to e-mails after 4 pm SA time.
What problems is the product solving and how is that benefiting you?
Setting up WhatsApp Business Accounts through sunshine conversations platform.
Zendesk is the best
What do you like best about the product?
I've been using Zendesk for almost a decade now ...it's the best Help Desk I've used (I've tried several). It's intuitive and can accommodate our needs, especially in creating hundreds of customized macros and articles. This is how our small team can be as efficient as we are while retaining warm, personable communications with our customers.
What do you dislike about the product?
When site changes happen over the years - most of them are exciting and focus on making our job easier. But sometimes a change happens, and it's not an improvement. Luckily, those are few and far between.
What problems is the product solving and how is that benefiting you?
To be able to support our customers with answers to their questions (via the Help Center, email, chat, and phone) in an efficient way.
Zendesk provides a good, comprehensive support suite
What do you like best about the product?
There are a lot of built in features that just work. We used for our support folks and it provided a nice online chat feature, queue as well as all the case and admin features you would want.
What do you dislike about the product?
The price is a bit on the high side. You get what you pay for as it is a good product but if you have a large support team, it gets expensive so you should factor that into your decision.
What problems is the product solving and how is that benefiting you?
We needed a support component to provide customer service features to our customers using our web-based SaaS application. Zendesk was a good fit and met our needs.
Awesome ZD
What do you like best about the product?
It is very easy to navigate and create such a professional outlook.
What do you dislike about the product?
I do not find anything to improve for now as I find it useful.
What problems is the product solving and how is that benefiting you?
Zendes support suite does not give any complications while using.
The Best Ticketing Tool
What do you like best about the product?
Zendesk is very easy to useand learn. It has great reports to monitor the teams performance and also indivudual performace. You can easily intergrate with other softwares to increase it's efficiancy of use.
What do you dislike about the product?
Although their support team is very responsive and supportive, at times the application crashes when loaded with more data. Would suggest they make it to consume less computer memory.
What problems is the product solving and how is that benefiting you?
We use Zendesk as our customer support ticketing software. It helps us support our customers efficiently and effectively. Its a great software to hane team escalations internally.
Great tool for work!
What do you like best about the product?
I like how it helps me navigate things easily and communicate well with the clients using the macros
What do you dislike about the product?
Currently, right now I dont have any bad experiences using this tool.
What problems is the product solving and how is that benefiting you?
This tool helps me solve each case with ease by using the amazing macros we have on this tool. This tool saves time in handling each case that I have.
ZENDESK Is Indeed a Awesome TOOL
What do you like best about the product?
What I adore about Zendesk is not just that it does things we couldn't normally accomplish, but also that it can deliver macros. By using only one platform, Zendesk enables us to cooperate with our suppliers and give our customers the best possible service.
What do you dislike about the product?
Nothing about this platform bothers me because it provides ideal tools and capabilities that can support our firm and line of work. I adore this platform since it works so well in every way.
What problems is the product solving and how is that benefiting you?
We utilize the website Zendesk to contact with all of our customers, including those booking hotels and flights. Our communication became quick, efficient, and practical thanks to Zendesk.
Excellent ticketing tool for company
What do you like best about the product?
Zendesk ticketing system is organized and well-balanced, it sort out all our tickets in order
What do you dislike about the product?
As of now, everything works fine and we haven't encountered any issues using the tool
What problems is the product solving and how is that benefiting you?
Zendesk's way of organizing tickets for our company makes us more efficient and effective
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