Zendesk Suite
ZendeskExternal reviews
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Great tool for a support team!
What do you like best about the product?
Zendesk has many great features, from macros to reporting and particular triggers. If leveraged correctly, Zendesk will make your support team as efficient as it can be. There is a lot to explore from within the suite, so I recommend taking that extra time to get familiar with most of its features. We are still discovering features daily!
What do you dislike about the product?
My only comment here is that some of the features are not as intuitive as you would think, in addition to some basic customization you would think is possible, but either requires coding or is just not possible to do.
What problems is the product solving and how is that benefiting you?
Zendesk is giving our team the chance to provide a fantastic support experience to our clients by centralizing tickets, creating workflows and enabling us to get reports to keep track of all interaction, CSAT scores, SLAs and so much more.
Call blocked
What do you like best about the product?
Dealing with the same agent for your query
Friendliness of the agent
Continuous updates
Advising next steps to try and confirm if the issue has been resolved
Friendliness of the agent
Continuous updates
Advising next steps to try and confirm if the issue has been resolved
What do you dislike about the product?
So far, there is nothing that I do not like about Zendesk support. I had a good experience
What problems is the product solving and how is that benefiting you?
Blocked call. I couldn't make any outbound calls to a specific number. The issue has been resolved, and I can now contact the number.
Zendesk the best application to coordinate and communicate using business related concerns.
What do you like best about the product?
I was able to coordinate with our Business partners and clients without any issue, and the platform is new and extraordinary. The client also has great feedback on the product as well.
What do you dislike about the product?
None. The Product or Zendesk Support Suite works well with our tools and business.
What problems is the product solving and how is that benefiting you?
Most of our Travel concerns like coordinating with Hotel platforms and Airlines.
Intelligent application
What do you like best about the product?
What I like mostly about Zendesk was it is very easy to update. All the important and necessary fields are included. Very easy and friendly to use. Very professional
What do you dislike about the product?
What I dislike about Zendesk is it has so many fields that is need's to be updated for our QA purposes but I don't blame zendesk. I should blame our QA metrics.
What problems is the product solving and how is that benefiting you?
Zendesk helps our whole company to provide excellent customer service and also communicate very easily with our customers. It also helps to manage our time and to learn more.
Zendesk Review
What do you like best about the product?
Zendesk is very easy to use and very helpful when it comes to providing us with emails, and what is needed for our work.
What do you dislike about the product?
sometimes there is a glitch in our emails but it does not happen all the time
What problems is the product solving and how is that benefiting you?
zendesk is benefiting us since zendesk is one of our main tool at work
Zendesk is the best among the the rest
What do you like best about the product?
I like that I can manage my tickets with ease and if there are any suggestions for improvement, we can always raise it to the management
What do you dislike about the product?
The ability to customize our views to our preference with ease
What problems is the product solving and how is that benefiting you?
It helps me interact with the clients and resolve their concerns
My Zendesk experience is helpful from moving to one CRM to another. Zendesk is very user friendly.
What do you like best about the product?
Zendesk is very user-friendly and super intricate when it comes to detailing our customer/clients profiles and concerns. Zendesk will also guide you along the way by giving hints.
What do you dislike about the product?
I think the only downside we've encountered while using Zendesk is whenever there's a system update/upgrade that halts or delays our transaction during the said scheduled maintenance.
What problems is the product solving and how is that benefiting you?
Regarding maintenance or scheduled update/upgrade, Zendesk could have the option of downloading the update and installing it from the end-user on their most convenient time.
The best tool for ticketing - Zendesk
What do you like best about the product?
Zendesk is used to manage customer-reported tickets, it serves as the connection between our customers and our support team and allows for internal collaboration that is both customer-facing and internal or private.
What do you dislike about the product?
Sometimes, responding to an email is logged as an internal comment when it is meant to be customer-facing. When merging tickets the default behavior is to make them a public comment.
What problems is the product solving and how is that benefiting you?
We use Zendesk to route all customer communications to relevant CSMs, deployment team members, and the finance department. Zendesk is a great tool to helping us achieve and maintain these goals.
Zendesk Support
What do you like best about the product?
The ease of using a widget/chat function allowed me to continue to work, reply to questions, and come up with solutions rather quickly.
What do you dislike about the product?
There was nothing to dislike about the Support function; the only way I knew of the change was by sending an email, then I was directed to the widget/chat feature. Communicating the change would have been benefical.
What problems is the product solving and how is that benefiting you?
We had issues preventing our domain from forwarding emails into Zendesk and creating tickets. We solved the problem on our end and then reported it to Zendesk to ensure our outage did not cause our email addresses to be blacklisted.
Zendesk a great platform and easy to use. I have been using it for the last 4 years
What do you like best about the product?
Zendesk suite is so easily usable for all staff and an easy way to communicate to all customers
What do you dislike about the product?
Can be confusing at an admin level but their articles and help guides online have proven super usful.
What problems is the product solving and how is that benefiting you?
helping sort multiple business in one platform and helps us be more efficient daily with our busy workload
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