Zendesk Suite
ZendeskExternal reviews
6,543 reviews
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Fantastic work with Zendesk
What do you like best about the product?
What I like the most is I can easily search for related cases along with my existing ticket.
What do you dislike about the product?
The least helpful I can say it's very easy to access and provides everything that I need.
What problems is the product solving and how is that benefiting you?
Zendesk support and solves the issue of existing, past-dated, and future problems. With the help of Zendesk, I can locate the solution and possible options.
Quick and efficient resolution time
What do you like best about the product?
I didint realise the first request I made would get an answer so quickly because it said up to three days. So I started an another request. Overall very satisfied
What do you dislike about the product?
There was nothing that I disliked. I do wish that the system had given me the same type of warning I received after trying troubleshooting steps in another section of the admin center
What problems is the product solving and how is that benefiting you?
I was unable to add an external email address in to the email section of Zendesk, and I was not getting an error message. The rep asked me to throw it in another field so I could see the error message. Figured out in the end that the email was being used by an end user.
How likely is it that you would recommend Zendesk Support Suite to a friend or colleague
What do you like best about the product?
Very user friendly and easy on the eyes.
What do you dislike about the product?
None so far. The features are very simple.
What problems is the product solving and how is that benefiting you?
I'm on a customer support role and it always delivers. I can easily navigate Zendesk and it makes me very productive at my role.
Excellent ticketing system
What do you like best about the product?
Very intuitive user interface. Easy to customize ticket fields and add triggers and automations. Good mobile app as well for iOS. Simple and effective for our business needs.
What do you dislike about the product?
We've been grandfathered on an older plan so we get many features that are now additional add-on costs.
What problems is the product solving and how is that benefiting you?
We use Zendesk Support Suite to handle all incoming support tickets from our clients. Zendesk makes it easy to track, reply, resolve and audit tickets.
Good Support and tool for your business
What do you like best about the product?
We can get help support when we find a bug that may slow the services down. I like the internal note within the tickets as well.
What do you dislike about the product?
Sometimes it takes more time than I would like to solve a bug, or to receive an answer from support, they analyze the problems and not always it is accurate.
What problems is the product solving and how is that benefiting you?
Calls not ringing to the agents, phone icon not appearing to all agents, delay in sending emails.
Executive Assistant
What do you like best about the product?
Customer support is easy to reach without going through series of questionaires.
What do you dislike about the product?
Some of its terminologies are different from that of a regular email. The rest, easy to navigate
What problems is the product solving and how is that benefiting you?
Very organize and easy to handle ticketing system. No need to hire a geek to handle it.
Feedback for Zendesk
What do you like best about the product?
It's pretty good and easy to use zendesk. Rather than Salesforce, it seems slightly more fluent and easy to use. I have never found any disparity using zendesk support. dcadnbcdhyvbdvdsbvydshbvdivi sbdya
What do you dislike about the product?
Nothing as such. Everything is good about zendesk. Sometimes, it gets stuck, and a lagging issue occurs; it also can be a part of the network but has no reason to dislike zendesk.
What problems is the product solving and how is that benefiting you?
The update issue was resolved very quickly. We deal here in member services, and every ticket must be handled very efficiently. Zendesk is a complete support system for that.
Zendesk has been a game changer
What do you like best about the product?
East to navigate, easy to filter our incoming customer communication
What do you dislike about the product?
Explore datasets are a little confusing to me, but I am working on learning how to use it better,
What problems is the product solving and how is that benefiting you?
It allows us to prioritize urgent issues, and helps maintain customer communication
Chat and Public Reply were not working and Agent was able to solve the issue
What do you like best about the product?
Easy to access and the FAQ let me see if I was able to correct the issue first. Then the Chat allowed me to reach an agent quickly
What do you dislike about the product?
It took a minute to figure out how to access it, but once I did, there was no problem
What problems is the product solving and how is that benefiting you?
There are tons of benefits that we use it for
Streamline Customer Communication & Data Reports
What do you like best about the product?
I love creating fields, forms, and tickets by myself and feeling like a pro!
What do you dislike about the product?
There is little that I dislike about Zendesk! However, an incoming email filter would be excellent.
What problems is the product solving and how is that benefiting you?
I have contacted Zendesk Support multiple times, and my questions are answered each time quickly!
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