Zendesk Suite
ZendeskExternal reviews
6,543 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great tool for work
What do you like best about the product?
Elvis helps a lot with ticketing, and the snooze feature helps to keep track of the day-to-day work
What do you dislike about the product?
auto correct feature , sometime auto correct does not apply in every situation , case to case basis
What problems is the product solving and how is that benefiting you?
business travel related issues
Zendesk does it all!!
What do you like best about the product?
I love the support desk and flexibility with the API to handle support through all channels
What do you dislike about the product?
I would like better integration with zendesk sell but it is already very very good with the latest update
What problems is the product solving and how is that benefiting you?
We use zendesk for customer support for our apartment and home residents in a real estate company
Zendesk has empowered our team's support of users.
What do you like best about the product?
It's enabled our team to better handle support requests received ieved as well as paint a much clearer picture of who is requesting this support - and ultimately how to be more proactive (rather than reactive) with support.
What do you dislike about the product?
The difficulty to learn about the product without using the Knowledge Base.
What problems is the product solving and how is that benefiting you?
Effectively and efficiently supporting our users.
Always very good customer service!
What do you like best about the product?
An excellent system that makes supporting clients easy! Simple set-up and is very easy to use.
What do you dislike about the product?
It would be ideal if you could set up a default email address for all replies instead of using the address which the request came in from.
What problems is the product solving and how is that benefiting you?
Ease on communicating with clients.
i have very good experience easy to use
What do you like best about the product?
The Support Suite lets you have conversations with customers on any channel (email, chat, voice, and even social messaging apps like Facebook, WhatsApp, Apple Business Chat, and more), while keeping all the interactions and relevant context in one place for your agents.
What do you dislike about the product?
in zendesk have more customization like modifying customer survey
What problems is the product solving and how is that benefiting you?
An all-in-one lead generation and customer service platform.
Chat, phone, email, and social media all in one place.
Provides a lot of customization options.
Extensive, powerful reporting and analytics.
Robust integration with third-party applications and systems.
Supports multiple languages.
Chat, phone, email, and social media all in one place.
Provides a lot of customization options.
Extensive, powerful reporting and analytics.
Robust integration with third-party applications and systems.
Supports multiple languages.
Really good software but with inconvenient
What do you like best about the product?
What I like about Zendesk is how easy it is to manage tickets. You have the calls, emails, and internal notes in the same place. In the event of a problem, everything is easily found, the same for when a customer calls, and you want to know his troubleshooting history.
Many ticket forms are configurable, allowing you to adapt to the company's way of working.
The statistics, once configured, are enjoyable.
Many ticket forms are configurable, allowing you to adapt to the company's way of working.
The statistics, once configured, are enjoyable.
What do you dislike about the product?
The zendesk guide is not friendly to use. The feature is nice, but it is almost impossible to manage. It would take management like the Google sites.
On-call duty cannot be configured automatically. You have to manage the SVIs manually.
The SVA is not adapted to a telephone hotline but more to an email one.
The setup, in general, isn't great UX-wise. There are plenty of clicks to perform and a lot of menus that intertwine.
On-call duty cannot be configured automatically. You have to manage the SVIs manually.
The SVA is not adapted to a telephone hotline but more to an email one.
The setup, in general, isn't great UX-wise. There are plenty of clicks to perform and a lot of menus that intertwine.
What problems is the product solving and how is that benefiting you?
We are a company selling software for merchants such as loyalty or click and collect.
Zendesk allows us to manage the hotline with training, problems and customer disputes.
In use, Zendesk is much more pleasant than our old FreshDesk software.
Zendesk allows us to manage the hotline with training, problems and customer disputes.
In use, Zendesk is much more pleasant than our old FreshDesk software.
Zendesk is a powerful tool for small businesses
What do you like best about the product?
Zendesk Suite includes ways for us to communicate with all our external stakeholders in one place, across a number of channels. It means we can centralise communications and handle them as efficiently as possible. The more advanced tools also allow us to design work flows for better handling of queries, and also report on our performance.
What do you dislike about the product?
Zendesk Support Suite is a pretty significant investment for a small business, especially one in South Africa, given that the rates are dollar-denominated. Sometimes it can also be a bit challenging to figure out how to use some of the tools. The documentation is generally pretty good though.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps us keep all customer and supplier communications in one place and make sure that everything is seen to appropriately and in a timely manner.
Zendesk - best solution for Customer support
What do you like best about the product?
Easy in customization and comfortable ticket views.
All requests are coming on one platform.
Friendly interface.
Magento integration.
All requests are coming on one platform.
Friendly interface.
Magento integration.
What do you dislike about the product?
I don't like only the tool with ticket statistics. It is not always up to date and a bit hard to navigate. BUT, maybe I just need to have a training on how to use it.
What problems is the product solving and how is that benefiting you?
We handle all support requests here. We can prioritise tickets according to our needs and never miss important requests.
More organized
What do you like best about the product?
I'm able to track tickets I'm working on better & make notes to myself and other
What do you dislike about the product?
The setup could be more straightforward or reps could be more hands-on. Some settings aren't intuitive.
What problems is the product solving and how is that benefiting you?
Tracking requests for access and tasks that need to be completed. Everything is in one spot
The team responded to my inquiry quickly and had a resolution despite the vagueness of my concern.
What do you like best about the product?
I appreciated the response from the live agent.
What do you dislike about the product?
I found it confusing to connect with a live agent. I was not sure which type of agent I needed to speak with.
What problems is the product solving and how is that benefiting you?
They are helping me solve technical issues that hinder communication with our customers.
showing 1,571 - 1,580