Zendesk Suite
ZendeskReviews from AWS customer
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Go to service for many companies I have worked in.
What do you like best about the product?
Zendesk enables a clear seperation of concerns which is easy to use. As a developer, I get the end JIRA ticket with a lineage all the way till the zendesk ticket of the customer issue.
I get to see everything I need on this ticket, from user's conversation with out customer support, his issue and his doubts, which enables me to fix the bug without any more involvement.
I get to see everything I need on this ticket, from user's conversation with out customer support, his issue and his doubts, which enables me to fix the bug without any more involvement.
What do you dislike about the product?
Not really dislike, but just a suggestion.
Integrating some RAG based agents into zendesk can bridge the gap of needing a customer support team and the agent can directly create any doc/JIRA ticket with this metadata.
Integrating some RAG based agents into zendesk can bridge the gap of needing a customer support team and the agent can directly create any doc/JIRA ticket with this metadata.
What problems is the product solving and how is that benefiting you?
Bridging the gap between an end user and the internal development team of any website/app.
This enables me to quickly understand what the user is facing, fix it, inform him that it has been fixed, all in one communication place.
This enables me to quickly understand what the user is facing, fix it, inform him that it has been fixed, all in one communication place.
Fantastic experience with Zendesk
What do you like best about the product?
Zendesk support suite provide fantastic support to all customers. And it is very easy to use.
What do you dislike about the product?
There is nothing such to dislike Zendesk support suite.
What problems is the product solving and how is that benefiting you?
It is very easy to use. Because of this anyone can understand it easily. We can chat very effectively through Zendesk support suite.
Pros, Cons, and Everything You Should Know
What do you like best about the product?
Zendesk Support Suite centralizes all support channels and boosts efficiency with automation, AI bots, and reporting. It’s easy to scale, customize, and integrate, making it ideal for fast, consistent customer service.
What do you dislike about the product?
Zendesk Support Suite can be complex to set up and may be costly for smaller teams or as you add features. Some users experience slowdowns during busy times, and its customer support response can sometimes be slow.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps solve the problem of slow or confusing customer support. It makes it easy for me to reach out through different channels like chat or email and get consistent, timely responses. I can also check the status of my requests and find answers on my own through the help center. This saves me time and gives me a smoother, more reliable support experience.
unified, insightful and efficient: zendesk does it all
What do you like best about the product?
it simplified multichannel customer support, efficient support at scale with Zendesk suite.
What do you dislike about the product?
it's pricey for small teams, takes time to master
What problems is the product solving and how is that benefiting you?
Its integration with tools like Slack, Jeera, and Salesforce has enabled smoother collaboration between our support, sales, and support teams.
Best support software
What do you like best about the product?
1. all in one support platform
2. Easy to use interface for every user
3 you can customise as per your requirement
4. Very good stability
2. Easy to use interface for every user
3 you can customise as per your requirement
4. Very good stability
What do you dislike about the product?
It' very good software but price is little bit high
What problems is the product solving and how is that benefiting you?
It' resolve very problem like manage all tickets in a portal aslo resolve delay time response proper SLA
zendesk is really ggood if you're looking for a thin and light solution that is affordable as well
What do you like best about the product?
Easy UI, simple to operate, they are constantly releasing features which makes them better than the competition
What do you dislike about the product?
pricing could be a bit easier to understand
What problems is the product solving and how is that benefiting you?
helping me understand how a chatbot operates and connecting a knowledge hub on the back end
Multi-functional platform-communication ,reporting all in one platform.
What do you like best about the product?
As the header suggests-email, chat, voice, and social messaging all is available in one place. It also makes managing customer interactions seamless and efficient.
What do you dislike about the product?
I’m yet to fully understand the advanced features of Zendesk Support Suite—while it’s not exactly a dislike, it does feel a bit complex for now until I get more familiar with it.
What problems is the product solving and how is that benefiting you?
This has helped me streamline all customer interactions be it through email or chat leading to efficient response time and it ensures proper tracking of the queries.
Good product support team
What do you like best about the product?
We have been using Zendesk Suite at work for a few months, and to be honest, it has been quite reliable. I enjoy having all my communication in one place, either by emails, live chat or social media messages. Our support team can work better with this tool.
Configure it took some time.
I'm sorry, but I didn't realize how difficult it would be to learn. It was not easy to configure the system, but after working, it was not a problem. We can do more work faster with the help of tools that automate and simplify tasks. They are very useful when we have a lot of work to do.
One thing I want is a more flexible price.
Some good things are alone in the most expensive plans, which can be difficult if you don't have much money. Zendesk has made it easier for us to handle support tickets. It may not be perfect, but it can be trusted.
Configure it took some time.
I'm sorry, but I didn't realize how difficult it would be to learn. It was not easy to configure the system, but after working, it was not a problem. We can do more work faster with the help of tools that automate and simplify tasks. They are very useful when we have a lot of work to do.
One thing I want is a more flexible price.
Some good things are alone in the most expensive plans, which can be difficult if you don't have much money. Zendesk has made it easier for us to handle support tickets. It may not be perfect, but it can be trusted.
What do you dislike about the product?
Pricing flexibility of plans is not good and should be improvised to get better compensation.
What problems is the product solving and how is that benefiting you?
Basically customer service for organization and helping them efficiently
Best ticketing software in india
What do you like best about the product?
It has many features like it can integrated with any hrms sysytem
What do you dislike about the product?
Nothing as of now, everything seems to fine
What problems is the product solving and how is that benefiting you?
Ticketing
Reliablity
What do you like best about the product?
Zendesk is a reliable and easy-to-use customer support tool with great ticket management and automation, though pricing can be high for larger teams.
What do you dislike about the product?
Can be expensive at scale, with a complex setup for advanced features and occasional delays in support.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps streamline all customer interactions in one place—email, chat, social, and phone—making it easier to manage tickets efficiently. It improves response times, boosts customer satisfaction, and helps my team stay organized and focused.
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