Zendesk Suite
ZendeskExternal reviews
6,543 reviews
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A good and handy tool for BPO corporate industry
What do you like best about the product?
The way your progress is shown every week. It gives the agent some ideas on how to work sufficiently with his tasks.
What do you dislike about the product?
PB often throws an error after clicking.
What problems is the product solving and how is that benefiting you?
The concerns and issues of clients. Letting us help provide necessary solutions to our Clients.
Good solution with improvements needed on customizations
What do you like best about the product?
It is a fast solution that addresses a good number of business needs.
What do you dislike about the product?
It doesn't have good customization in some areas, especially on Guide and Triggers/Automations, which can get quite complex without having a simplified workflow.
A lot of recent features have been aligned as paid services.
A lot of recent features have been aligned as paid services.
What problems is the product solving and how is that benefiting you?
For the majority of use cases, it has been helpful.
All support needs in one window!
What do you like best about the product?
The fact that we can have email, phone, chat and (soon) messaging support all in one tool. We don't have to outsource different channels to different tools.
What do you dislike about the product?
lack of customization for some aspects of tools (talk status, for example).
would like to see more drag and drop customization
would like to see more drag and drop customization
What problems is the product solving and how is that benefiting you?
bringing chat into the main desktop for support instead of a separate window - will help keep support operations streamlined
Zandesk is an awesome app
What do you like best about the product?
As a portfolio manager of 11 condominium buildings about half of my work time is on-site or on the road. The phone app allows me to continue working anywhere.
What do you dislike about the product?
The interface on the client side can be a little confusing from what I'm told by residents of my buildings.
What problems is the product solving and how is that benefiting you?
I've only had one issue with the phone app screen jumping and not accepting updates. After a tech support correction, I uninstalled and reinstalled, and it's been fine since .
Helps to improve our customer support
What do you like best about the product?
The interface is easy to use, and it's very easy to connect to our e-mail system.
What do you dislike about the product?
The administrator panel could be easier to use, for example, it's complicated to create some conditions since it does not provide logs.
What problems is the product solving and how is that benefiting you?
It really helps us to improve our support ticket system. We have been using a different ticket system, which caused a lot of issues in tracking the requests.
Great tool for a support team!
What do you like best about the product?
Zendesk has many great features, from macros to reporting and particular triggers. If leveraged correctly, Zendesk will make your support team as efficient as it can be. There is a lot to explore from within the suite, so I recommend taking that extra time to get familiar with most of its features. We are still discovering features daily!
What do you dislike about the product?
My only comment here is that some of the features are not as intuitive as you would think, in addition to some basic customization you would think is possible, but either requires coding or is just not possible to do.
What problems is the product solving and how is that benefiting you?
Zendesk is giving our team the chance to provide a fantastic support experience to our clients by centralizing tickets, creating workflows and enabling us to get reports to keep track of all interaction, CSAT scores, SLAs and so much more.
Call blocked
What do you like best about the product?
Dealing with the same agent for your query
Friendliness of the agent
Continuous updates
Advising next steps to try and confirm if the issue has been resolved
Friendliness of the agent
Continuous updates
Advising next steps to try and confirm if the issue has been resolved
What do you dislike about the product?
So far, there is nothing that I do not like about Zendesk support. I had a good experience
What problems is the product solving and how is that benefiting you?
Blocked call. I couldn't make any outbound calls to a specific number. The issue has been resolved, and I can now contact the number.
Zendesk the best application to coordinate and communicate using business related concerns.
What do you like best about the product?
I was able to coordinate with our Business partners and clients without any issue, and the platform is new and extraordinary. The client also has great feedback on the product as well.
What do you dislike about the product?
None. The Product or Zendesk Support Suite works well with our tools and business.
What problems is the product solving and how is that benefiting you?
Most of our Travel concerns like coordinating with Hotel platforms and Airlines.
Intelligent application
What do you like best about the product?
What I like mostly about Zendesk was it is very easy to update. All the important and necessary fields are included. Very easy and friendly to use. Very professional
What do you dislike about the product?
What I dislike about Zendesk is it has so many fields that is need's to be updated for our QA purposes but I don't blame zendesk. I should blame our QA metrics.
What problems is the product solving and how is that benefiting you?
Zendesk helps our whole company to provide excellent customer service and also communicate very easily with our customers. It also helps to manage our time and to learn more.
Zendesk Review
What do you like best about the product?
Zendesk is very easy to use and very helpful when it comes to providing us with emails, and what is needed for our work.
What do you dislike about the product?
sometimes there is a glitch in our emails but it does not happen all the time
What problems is the product solving and how is that benefiting you?
zendesk is benefiting us since zendesk is one of our main tool at work
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