Zendesk Suite
ZendeskExternal reviews
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Zendesk is the best among the the rest
What do you like best about the product?
I like that I can manage my tickets with ease and if there are any suggestions for improvement, we can always raise it to the management
What do you dislike about the product?
The ability to customize our views to our preference with ease
What problems is the product solving and how is that benefiting you?
It helps me interact with the clients and resolve their concerns
My Zendesk experience is helpful from moving to one CRM to another. Zendesk is very user friendly.
What do you like best about the product?
Zendesk is very user-friendly and super intricate when it comes to detailing our customer/clients profiles and concerns. Zendesk will also guide you along the way by giving hints.
What do you dislike about the product?
I think the only downside we've encountered while using Zendesk is whenever there's a system update/upgrade that halts or delays our transaction during the said scheduled maintenance.
What problems is the product solving and how is that benefiting you?
Regarding maintenance or scheduled update/upgrade, Zendesk could have the option of downloading the update and installing it from the end-user on their most convenient time.
The best tool for ticketing - Zendesk
What do you like best about the product?
Zendesk is used to manage customer-reported tickets, it serves as the connection between our customers and our support team and allows for internal collaboration that is both customer-facing and internal or private.
What do you dislike about the product?
Sometimes, responding to an email is logged as an internal comment when it is meant to be customer-facing. When merging tickets the default behavior is to make them a public comment.
What problems is the product solving and how is that benefiting you?
We use Zendesk to route all customer communications to relevant CSMs, deployment team members, and the finance department. Zendesk is a great tool to helping us achieve and maintain these goals.
Zendesk Support
What do you like best about the product?
The ease of using a widget/chat function allowed me to continue to work, reply to questions, and come up with solutions rather quickly.
What do you dislike about the product?
There was nothing to dislike about the Support function; the only way I knew of the change was by sending an email, then I was directed to the widget/chat feature. Communicating the change would have been benefical.
What problems is the product solving and how is that benefiting you?
We had issues preventing our domain from forwarding emails into Zendesk and creating tickets. We solved the problem on our end and then reported it to Zendesk to ensure our outage did not cause our email addresses to be blacklisted.
Zendesk a great platform and easy to use. I have been using it for the last 4 years
What do you like best about the product?
Zendesk suite is so easily usable for all staff and an easy way to communicate to all customers
What do you dislike about the product?
Can be confusing at an admin level but their articles and help guides online have proven super usful.
What problems is the product solving and how is that benefiting you?
helping sort multiple business in one platform and helps us be more efficient daily with our busy workload
Easy and useful
What do you like best about the product?
Easy setup and layout. All functions are comfortable to use.
What do you dislike about the product?
Nothing to add here, we have not used It very long.
What problems is the product solving and how is that benefiting you?
We collect all customer problems now into one place and hope to get good overview on where we can develope our product
Quick and Efficient Experience
What do you like best about the product?
Zen Desk is the best way to support your users/clients/customers. Its so efficient and allows you to pull data and analytics from everywhere.
What do you dislike about the product?
Nothing so far, its been great. Its very user friendly and customizable.
What problems is the product solving and how is that benefiting you?
It is assisting us with helping our users solve issues that they are facing.
Balanced helpdesk platform with full of integration opportunities
What do you like best about the product?
Integration opportunities with JIRA, Exalate, webhooks, API and IAM roles/restrictions.
What do you dislike about the product?
There are some non-native features/limitations like JIRA-Zendesk integration (sync). There is an available add-on/plug-in but it is handled by a third party.
What problems is the product solving and how is that benefiting you?
Central communication between internal and external stakeholders and content management. Due to Zendesk, it's easier to curate content and respond to customers from all fronts.
Must have for startups
What do you like best about the product?
Zendesk was the only tool of it's kind that offered a generous six month trial to all of their products through their Startups program. I found Zendesk was an extensive and fully customisable customer support software, who offer a lot of support, training and offers to other useful programs - perfect for new businesses in the early stages of developing their customer service ability. I integrated Facebook, Instagram and Whatsapp with Zendesk and was able to offer an omni-channel support system with custom workflows, customer self-serve options and paths.
What do you dislike about the product?
The software can be difficult to navigate and customise, so it can take a while to familiarise yourself once up and running. The live chat widget has bot functionality, and it'd be amazing if there were preset template workflows to get started, as it takes a while to set your own up from scratch.
What problems is the product solving and how is that benefiting you?
I needed to be able to provide a support function to customers through a web chat, social media, emails & ticketing system which I was able to funnel seamlessly into one central hub.
Works well and has a lot of configurable features. There are a lot to discover in the product.
What do you like best about the product?
To quickly get an overview of tickets and to quickly delegate.
What do you dislike about the product?
It is easy to get lost for some things in the admin management part.
What problems is the product solving and how is that benefiting you?
Having a knowledgebase and to easly create new articles.
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