Zendesk Suite
ZendeskExternal reviews
6,481 reviews
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Easy and straightforward to use, much easier to collaborate.
What do you like best about the product?
Great to pass tickets from user to user, able to track what's open/closed.
What do you dislike about the product?
Metrics are ok, but would appreciate greater granularity. Timed reminders to follow up on old tix could be good.
What problems is the product solving and how is that benefiting you?
We primarily use ebay for sales, and this lets a support team of 5 handle ebay tickets. MUCH MUCH easier than forwarding emails from ebay around. Night and day.
Fast and trusted to give your customer the best experience
What do you like best about the product?
The integration. Is very important to my business can connect all our systems to see all of the customer interaction
What do you dislike about the product?
The delay to upgrade features and to realease new important features
What problems is the product solving and how is that benefiting you?
I can talk to my customer using Whatsapp, email or chat and see their history. This helps me to track the customer experience beyond the journey
Zendesk review
What do you like best about the product?
They reference documents to read on my own.
What do you dislike about the product?
It usually takes more than 24hrs to receive a response.
What problems is the product solving and how is that benefiting you?
Quick fixes. How to better utilize Zendesk and make it easier for me.
Super speedy service!
What do you like best about the product?
Ease of use with integrating new channels which are out of the box.
What do you dislike about the product?
Reporting can be a bit of a minefield and requires alot of attention. I also would like a inbuilt WFM tool rather than having to tack on different applications!
What problems is the product solving and how is that benefiting you?
The ability to have all social channels integrated into one ticketing system to allow for agent tracking.
More than a chatbot company...
What do you like best about the product?
Ultimate team helped us to achieve and surpass our goals at Sunrise with their talent, professionalism, readiness, and most importantly their very kind and humane attitude which is priceless in our digital environment. Everybody on the team is technically very competent and always ready to help, also very accurate regarding deadlines and deliveries. The usability and easiness of the platform are impressive, especially in terms of conversation design tools and UI.
What do you dislike about the product?
My only complaint was about reporting and filtering capabilities of the platform, which can be improved for custom requirements. But Ultimate team was more than ready to fill in those gaps with personalized reports and dahsboards, which was awesome.
What problems is the product solving and how is that benefiting you?
Ultimate is more than the chatbot tools they offer: Their conversation designers helped us to create and constantly improve our flows, and their analysts helped us to identify and fix pain points to improve our KPIs.
Prompt support
What do you like best about the product?
The design is easier to navigate and everything we need is in the service.
What do you dislike about the product?
I can't think of anything that I dislike about Zendesk support suite.
What problems is the product solving and how is that benefiting you?
Receiving and attending to issues from our users
it's an easy platform to use
What do you like best about the product?
easy to use, so i can do a fast for study about zendesk suite.
What do you dislike about the product?
is for zendesk explore, cause when we query data, the data will be show in zendesk in 1 refresh hour
What problems is the product solving and how is that benefiting you?
problem is when we use messaging live-chat, there's no SLA
Robust Support System for Enterprises
What do you like best about the product?
Zendesk provides many tools to support organizations to provide support to customers. It also allows for users to be able to obtain support via various channels (email/knowledgebase/chat/etc).
What do you dislike about the product?
Some third-party integrations are still quite buggy and lack features (Slack/JIRA). Zendesk's reporting system also needs a lot of work and should be easier to use.
What problems is the product solving and how is that benefiting you?
They provide an all in one tool for support organizations. It lessens the burden on support organizations in that they don't require 3 or 4 different systems to provide support.
Great support tool.
What do you like best about the product?
I enjoy the social plugin the most as it allows multiple support fuctions.
What do you dislike about the product?
So far didnt find anything we disliked. Enjoying the support
What problems is the product solving and how is that benefiting you?
The support is solving being able to connecting to multi cross platforms.
One Happy Customer!
What do you like best about the product?
ZenDesk is easy and intuitive. Their support is excellent.
What do you dislike about the product?
I wish that ZenDesk had a built-in asset management system. I understand that it's not part of helpdesk.
What problems is the product solving and how is that benefiting you?
We were looking for an employee-support system for 600+ users. It needed to easily support remote employees around the world. ZenDesk did that out of the box.
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