Zendesk Suite
ZendeskExternal reviews
6,481 reviews
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Support was great, but ZenDesk can't integrate with WooCommerce MY ACCOUNT
What do you like best about the product?
ZenDesk gave me a response from a real person.
What do you dislike about the product?
It took over a day for me to get my response. Our company provides answers to tickets (we use ZenDesk) in 5-15 minutes, while ZenDesk takes 24-48 hours? Why would that be necessary?
What problems is the product solving and how is that benefiting you?
Ecommerce website / support system integration.
Great for connecting different channels for customer support
What do you like best about the product?
How requests from different media channels can be unified in one single support tool.
What do you dislike about the product?
The system is a bit locked in for specialized customizations.
What problems is the product solving and how is that benefiting you?
It gives a great overview of which requests you need to focus on.
All-in Customer Support Platform
What do you like best about the product?
I like that Zendesk Support Suite has different functions and automation that can help a customer support task become more efficient, and I really like the option to create custom fields so we can capture many types of information from our customers.
What do you dislike about the product?
While easy to use, I think Zendesk interface looks outdated and sometimes not intuitive to use. I think it can be improved by creating more color codes fields. I also think that the dynamic content based functions are not really working smoothly, it can be improved.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite has everything that is needed to provide excellent customer service for a business. It helps us not only answering users queries in efficient manners, but I especially like the analytics tools that Zendesk has so we can run data analysis and improve not only the CS but also the product.
Zendesk enables us to give a higgh guality customer service, and an efficient internal performance
What do you like best about the product?
The personnlisation of my workflow, the fonctions in all domain : support, knowledge base, chat. The frequent updates, and the reactivity of the customer services
What do you dislike about the product?
i don't remember, i found solutions for all case
What problems is the product solving and how is that benefiting you?
we have a lot of canal : phone, chat ticket, intern question, ZD allow us a centralization of all case, and precise dashboard
Very functional
What do you like best about the product?
That many applications can be integrated to receive requests in a single interface
What do you dislike about the product?
That some suddenly do not work correctly
What problems is the product solving and how is that benefiting you?
All interactions in a single interface, without switching platforms
User-friendly Zendesk Support Suite
What do you like best about the product?
Zendesk Support Suite provides the necessary tools to create effective and efficient work as a Customer Service Representative. It's a great tool for interacting with customers and graciously catering to their queries and requests.
What do you dislike about the product?
One time I encountered an error in accessing Zendesk Support Suite. I tried checking on the common troubleshooting steps, but the error is not on the list. Gladly, I was assisted by the Zendesk Support Suite representative.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps me solve customers' problems or assist with their requests in a very timely manner. It is well-organized and can easily be learned how to navigate.
Zendesk Support Suite
What do you like best about the product?
I like the feature set is pretty simple to understand and use out of the box. I also like the technical support.
What do you dislike about the product?
It has some compatibility problems with my language translation feature Weglot.
What problems is the product solving and how is that benefiting you?
It provides our users with an easy and secure (HIPAA) way to communicate with us.
Fast and Simple CS App
What do you like best about the product?
The easy of use
Everything is fast
Changes get updated in an instant.
Everything is fast
Changes get updated in an instant.
What do you dislike about the product?
Limited to CS only.
Engineering & Backend teams are hesitant in using it.
Engineering & Backend teams are hesitant in using it.
What problems is the product solving and how is that benefiting you?
Simple case of auto ticketing.
Report Creation
Stats
Csat for CS
Report Creation
Stats
Csat for CS
Good user friendly guides and ease of access
What do you like best about the product?
user guides are very simple to use and very straighforward
What do you dislike about the product?
quite a lot of menus to navigate at times due to the amount of functionality
What problems is the product solving and how is that benefiting you?
ticketing for repairs
Fast support and solution provided by Joseph James Sanders
What do you like best about the product?
Very fast responses by the support team.
What do you dislike about the product?
Our Account Manager - Piyush Vats. No replies, or action when we request for help. Still pending a reply from him after MANY emails sent over 4 weeks.
What problems is the product solving and how is that benefiting you?
Managing staff performance while working remotely.
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