Zendesk Suite
ZendeskExternal reviews
6,544 reviews
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Sometimes I find zendesk very slow in customer service.
What do you like best about the product?
I've used other services and what I like most about Zendesk is its availability and security. Zendesk always works for my clients, my agents like the simple interface and that creates a lot of security for our team.
What do you dislike about the product?
I think customer service can improve, not all users are that experienced and sometimes when I turn to support I see that something can improve the relationship between us and Zendesk.
I also believe that improvements in support for partner apps could be implemented.
The apps are many and we don't know how to use them often. Invest in training so that the centers are more robust with partner apps.
I also believe that improvements in support for partner apps could be implemented.
The apps are many and we don't know how to use them often. Invest in training so that the centers are more robust with partner apps.
What problems is the product solving and how is that benefiting you?
Our company has developed an app to retain customers in stores, we have been using zendesk for many years to fulfill the items requested by customers via support, we have guide and support as our customer relationship channel.
Whenever customers encounter problems with our app, they use the zendesk relationship center to contact us, and we centralize all follow-up there.
Customers report problems with logging in to their app accounts, failures to count their points and other types of demands such as registration changes and others.
Whenever customers encounter problems with our app, they use the zendesk relationship center to contact us, and we centralize all follow-up there.
Customers report problems with logging in to their app accounts, failures to count their points and other types of demands such as registration changes and others.
Great software and support
What do you like best about the product?
I like the fact that I can easily see all tickets submitted by a user or org.
What do you dislike about the product?
I would like more control over the knowledge guide section as far as formatting the pages.
What problems is the product solving and how is that benefiting you?
Automation of reporting. I will not need to manually create weekly reports
Efficient and easy support
What do you like best about the product?
from the Automated responses that offered insightful tips to the prompt response time of the agent, my experience with Zendesk support was excellent!
What do you dislike about the product?
I have no negative feedback based on my experience
What problems is the product solving and how is that benefiting you?
Native Spell check within Zendesk. The answers on how to intigrate a extension spellcheck, like Grammerly, were great and very useful.
Zendesk makes Customer Service a walk in the park
What do you like best about the product?
The ability to manage and prioritise my customers tickets and the ease of use in managing it all. It makes customer conversations comfortable and natural.
What do you dislike about the product?
Because it is so open and free to use in its approach to access and functionality - it can cause new users to sometimes be inundated with so many options that it seems like a massive platform.
What problems is the product solving and how is that benefiting you?
Our Business to Customer interactions are faster and more efficient
Zendesk Experience
What do you like best about the product?
I love the user experience! Easy ways to create tickets, merge, and search.
What do you dislike about the product?
The chat box constantly pops up when I don't use it.
What problems is the product solving and how is that benefiting you?
It's able to keep our reported issues trackable.
Feedback: Felt Heard
What do you like best about the product?
This platform is very simple and easy to use. It's intuitive.
What do you dislike about the product?
I was almost moved to a different platform without my knowledge. Fortunately, after providing feedback I was able to stay with the platform that I have grown to love. Thank you for listening!
What problems is the product solving and how is that benefiting you?
The company that I work for never has had a work order system to log maintenance requests. This platform has allowed us to start storing data and building data to help get more people on my team to keep up with the requests and all of the tasks.
Industry Leader
What do you like best about the product?
I like the ease of use of ZD and the team is helpful when needed.
What do you dislike about the product?
Like any product, it has its quirks which will be different for each company and user.
What problems is the product solving and how is that benefiting you?
Support ticketing and knowledge base
To the Point Support
What do you like best about the product?
Easy, intuitive interface for tracking and archiving IT solutions. Easy to communicate with End Users.
What do you dislike about the product?
I don't have many dislikes. Some of the Admin procedures are a bit nebulous but not hindering work.
What problems is the product solving and how is that benefiting you?
IT Support. Users submit an email and our team receives email and works / follows it to resolution.
Powerful platform, specially for API-based deployment - but a few UX quirxs
What do you like best about the product?
Zendesk is definitely a powerful and complete support platform compared to others - especially the ones here in Brazil. Their API documentation is robust and easy to use. The integration with WhatsApp works like a charm.
What do you dislike about the product?
The UX and platform interface are not the most intuitive. I have some cache-related problems and the mobile application needs a thorough review - chats do not update automatically, very difficult to send messages and the sync seems not to be quite automatically.
What problems is the product solving and how is that benefiting you?
Zendesk is a robust and complete platform - I love the cost benefit that it brings us. Having a centralized area for all our support channels is a lifesaver. Their support has always been responsive.
Zendesk Support for Backend Logs
What do you like best about the product?
Zendesk Support is quick in response and has the best understanding of organizations' needs. They try the assist in the best possible way. Compare to other organization the level of support Zendesk provide is exceptional
What do you dislike about the product?
The backlogs that ZD keeps are only for 30 days and sometimes in a big organization, it's difficult to find errors with the logs for 90 days at least. also the account assumption should be easy access for admin
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite has been very accommodating in any issues we have faced thru our organization, has guided thru correct articles and if we were not able to help ourselves they have helped us in all the possible way
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