Zendesk Suite
ZendeskReviews from AWS customer
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Zendesk Support Suite
What do you like best about the product?
I like the feature set is pretty simple to understand and use out of the box. I also like the technical support.
What do you dislike about the product?
It has some compatibility problems with my language translation feature Weglot.
What problems is the product solving and how is that benefiting you?
It provides our users with an easy and secure (HIPAA) way to communicate with us.
Fast and Simple CS App
What do you like best about the product?
The easy of use
Everything is fast
Changes get updated in an instant.
Everything is fast
Changes get updated in an instant.
What do you dislike about the product?
Limited to CS only.
Engineering & Backend teams are hesitant in using it.
Engineering & Backend teams are hesitant in using it.
What problems is the product solving and how is that benefiting you?
Simple case of auto ticketing.
Report Creation
Stats
Csat for CS
Report Creation
Stats
Csat for CS
Good user friendly guides and ease of access
What do you like best about the product?
user guides are very simple to use and very straighforward
What do you dislike about the product?
quite a lot of menus to navigate at times due to the amount of functionality
What problems is the product solving and how is that benefiting you?
ticketing for repairs
Fast support and solution provided by Joseph James Sanders
What do you like best about the product?
Very fast responses by the support team.
What do you dislike about the product?
Our Account Manager - Piyush Vats. No replies, or action when we request for help. Still pending a reply from him after MANY emails sent over 4 weeks.
What problems is the product solving and how is that benefiting you?
Managing staff performance while working remotely.
Who knew agents needed a default language assigned.
What do you like best about the product?
We only use the email function as a base support service, but it works wonders
I love the ability to forward emails from an address and the sender gets the ticket created notification.
The price is just right for a very basic setup.
I love the ability to forward emails from an address and the sender gets the ticket created notification.
The price is just right for a very basic setup.
What do you dislike about the product?
I need to write 40 characters in here to pass the verification thingy.
There's nothing that I don't like about ZD. It just does what it should.
For the use that we have, I can't think of any improvements to be made.
There's nothing that I don't like about ZD. It just does what it should.
For the use that we have, I can't think of any improvements to be made.
What problems is the product solving and how is that benefiting you?
capturing tickets for a helpdesk system. increases visibility across the group and the agents can see how many tickets are in each others queues.
Business performance has been increased, and a visibliity level for manager too.
Business performance has been increased, and a visibliity level for manager too.
A very knowledgeable support team, have no issues thanks to them
What do you like best about the product?
No issues have I found so far, been a good journey so far
What do you dislike about the product?
None so far thank you for a good service
What problems is the product solving and how is that benefiting you?
Helped me with my Zendesk explorer dashboard
User-Friendly and Easy to Navigate
What do you like best about the product?
I appreciate that the most important information is clearly laid out. It is very easy to access all the necessary details and the layout of the add-ons is an additional bonus.
What do you dislike about the product?
I would appreciate being able to bookmark tabs to the top that would stay even when I shut down my device. This would make it easier to reference accounts and information instead of searching for them every time I log-in.
What problems is the product solving and how is that benefiting you?
It allows me to view multiple clients in a clear way and manage various tasks at one. It benefits me by ensuring I don't have to switch back and forth between windows or slides to access information.
Excellent Tool. Amazing Sandbox Environment that is as creative as you make it.
What do you like best about the product?
I like that this product lets you create the customer support environment that you envision. If you don't have a vision, not a problem. They have a template that you can build off of.
What do you dislike about the product?
There are still some limitations of the product. What I would like to see more are Product Roadmaps that are coming out for the product and what things they have in the works.
What problems is the product solving and how is that benefiting you?
The tool is becoming more robust as time goes on. Creating more specific permissions for the Agent roles has been extremely helpful. I think focusing on this and more permissions for groups will be a great help.
Easy to use and customize!
What do you like best about the product?
Zendesk is a major part of our software ecosystem. We use Zendesk to track support issues for underserved populations and to help us understand the root causes of their food insecurity. Zendesk helps us understand the root causes of food insecurity and improves communication and collaboration that more effectively leads to long-term solutions.
Zendesk Support Suite is amazing! Their customer service and live chat make it easy to solve problems in a pinch. If you have a question about anything, they are there to help or guide you in the right direction. This makes it easy to find solutions to customization options or even something as simple as how to edit a trigger or macro.
Zendesk Support Suite is amazing! Their customer service and live chat make it easy to solve problems in a pinch. If you have a question about anything, they are there to help or guide you in the right direction. This makes it easy to find solutions to customization options or even something as simple as how to edit a trigger or macro.
What do you dislike about the product?
Overall, Zendesk is perfect for our use case scenarios. There have only been a few instances where some settings and features were difficult to find, but this could be boiled down to system updates. Since there have been so many updates in the last few months/over the last year, anytime, we need to make an update, something in our settings/admin center has changed and we don't know where to locate the updated directions. The Help Center does not update at the same rate as system updates...that is when we reach out to support!
What problems is the product solving and how is that benefiting you?
As a non-profit, we use Zendesk to communicate with our volunteers, partners, clients, and the population we serve. This is solving the communication gap in communities where normally they could not call, email, or text a non-profit to get assistance. We take all the feedback we receive through CSAT, NPS, Response Times, and more metrics to see how we can close the feedback loop for those in need. Zendesk is a major part of our software ecosystem. We use Zendesk to track support issues for underserved populations and to help us understand the root causes of their food insecurity. Zendesk helps us understand the root causes of food insecurity and improves communication and collaboration that more effectively leads to long-term solutions.
Comprehensive tool to manage your customer experiance
What do you like best about the product?
One place to manage all customer requests
What do you dislike about the product?
Not simple to set up. You need to have both technical expertise and resources.
What problems is the product solving and how is that benefiting you?
It is allowing a smal count of agents to manage a large amount of requests.
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